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Critical Information Summary
| Telstra Watch Plans give you access to the Telstra Mobile Network. To be eligible for the Telstra Watch Plan you must have a basic or higher Upfront Mobile Plan (www.telstra.com.au/mobile-phones/sim-only-plans). A compatible cellular smart watch is required to use your plan (which you can buy from us or bring your own) | |||||||||
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| Plan | Telstra Watch Plan | ||||||||
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Monthly Charges
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Minimum Monthly Charge
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$61 per month | ||||||||
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Maximum Monthly Charge
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Annual Price Review
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Price may increase by CPI annually in July | ||||||||
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Business Demand Data
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Minimum cost
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$20 per month ($94/mth with Basic Upfront Mobile Plan) | ||||||||
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Maximum cost
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Monthly data allowance
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2GB | ||||||||
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Roaming data allowance
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Network access
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Telstra Mobile Network | ||||||||
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Minimum term
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1 month | ||||||||
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Maximum Term
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Cancellation costs
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If you cancel your plan early there are no early cancellation charges, but any remaining repayments for devices or accessories associated with the service will need to be paid in full |
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Plan speeds
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Included data is capped to 5Mbps download and upload speeds. Network speeds Speeds may vary due to location, local conditions, number of other users, hardware and software configuration. |
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What's included
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Your plan is for a post-paid cellular watch service that provides access to the Telstra Mobile Network. It can be used within Australia to:
This service also includes 30 minutes of calls to any standard international number each month. |
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Important things you should know about your service
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Plan prices may change. Your plan is for use with a cellular smart watch only. Your plan comes with a new number for your cellular smart watch. You will need a compatible cellular smart watch to use this plan which meets minimum operating requirements. Initially, only select Apple watches are compatible. You also need a compatible paired smartphone for setup. See https://www.telstra.com.au/watches-wearables/watch-plans/telstra-watch-plan to check compatibility. Only for use in Australia You can connect up to a maximum of 5 mobile bundle plans and watch services in total to one account at any time. Your plan can’t be used for:
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Price item
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Pricing unit
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Call charges
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Calls + SMS + MMS + MessageBank®
To standard Australian numbers |
Unlimited | ||||||||
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Calls + SMS + MMS
To international numbers |
Unlimited SMS and MMS to all standard international numbers Includes 30 minutes of calls to any standard international number, then purchase an International Calling Pack for additional minutes to selected destinations |
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Roaming Calls + SMS + MMS
For use while overseas |
Unless already switched off, International Roaming and Day Pass will be automatically enabled on all mobile plans for selected overseas destinations. You can disable International Roaming in the My Telstra app (charges may apply outside of Australia). For eligible destinations, more information and rates visit www.telstra.com.au/international-roaming. If you use all your daily data allowance, you’ll get a text with the option to top up. |
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What's Not included
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The plan cannot be used for:
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Expiry
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Excess Data Charge
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Eligible Roaming Destinations
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Maximum Early Termination Charges (ETC)
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Devices
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Allowances
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Plan Speeds
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Ultimate | ||||||||
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Telstra Plus
Consumer plans only |
Sign up to earn Telstra Plus points today https://plus.telstra.com.au/ | ||||||||
Plan price may change. All for use in Australia. For use in a smartphone only. |
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| Telstra Watch Plans give you access to the Telstra Mobile Network. To be eligible for the Telstra Watch Plan you must have a basic or higher Upfront Mobile Plan (www.telstra.com.au/mobile-phones/sim-only-plans). A compatible cellular smart watch is required to use your plan (which you can buy from us or bring your own) |
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Minimum cost
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| Telstra Watch Plan | |||||||
| $20 per month ($94/mth with Basic Upfront Mobile Plan) |
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Monthly data allowance
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| Telstra Watch Plan | |||||||
| 2GB |
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Network access
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| Telstra Mobile Network |
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Minimum term
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| 1 month |
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Cancellation costs
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If you cancel your plan early there are no early cancellation charges, but any remaining repayments for devices or accessories associated with the service will need to be paid in full |
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What's included?
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Your plan is for a post-paid cellular watch service that provides access to the Telstra Mobile Network. It can be used within Australia to:
This service also includes 30 minutes of calls to any standard international number each month. |
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Important things you should know about your service
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Plan prices may change. Your plan is for use with a cellular smart watch only. Your plan comes with a new number for your cellular smart watch. You will need a compatible cellular smart watch to use this plan which meets minimum operating requirements. Initially, only select Apple watches are compatible. You also need a compatible paired smartphone for setup. See https://www.telstra.com.au/watches-wearables/watch-plans/telstra-watch-plan to check compatibility. Only for use in Australia You can connect up to a maximum of 5 mobile bundle plans and watch services in total to one account at any time. Your plan can’t be used for:
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Information about the service
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Your Coverage
Your plan provides access to Telstra’s 4G and 5G network, however, the majority of wearable devices do not support 5G. Check your device specs.
Check our coverage maps at telstra.com/our-coverage to see what network coverage is predicted to be available in the areas where you intend to use your service, as well as information about factors that may impact coverage.
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Your device
To use the Telstra Watch Plan, you need a compatible cellular smart watch. A compatible paired smartphone is required during initial setup and for managing your watch, but the phone does not need to remain paired for everyday use.
Only cellular smart watches that are compatible with the Telstra Mobile Network and which have minimum operating requirements can be used on this service.
A list of compatible smart watches will be available at https://www.telstra.com.au/watches-wearables/watch-plans/telstra-watch-plan. If your device is not compatible, the service won’t work as intended.
You can bring your own compatible device or buy one from us outright or with 12, 24, or 36 monthly payments (some exclusions apply). If you cancel early, you’ll need to pay the rest of your device repayments in full. Make sure your device works with our network - especially for emergency calls.
Check compatibility at https://www.telstra.com.au/watches-wearables/watch-plans/telstra-watch-plan.
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Your Data
This plan and your data allowance is for personal use. The FairPlay Policy applies.
You won’t be charged if you go over your monthly data allowance. Instead, your data will be slowed to 1.5Mbps or below, making some content slower to load.
You’ll get alerts at 50%, 85%, and 100% usage. Check your usage in the My Telstra app.
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Data Sharing and eligibility
Your Telstra Watch Plan includes its own 2GB of data each month. This data is added to a shared data pool linked to an eligible Telstra Upfront Mobile plan on the same account. That shared data pool is used by all eligible mobile, data and watch services connected to that Upfront Mobile plan.
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International use and roaming
Your Telstra Watch Plan is for use in Australia only.
International roaming is not available on this plan. When travelling outside Australia, your watch will not be able to connect to overseas mobile networks and will lose connectivity. You will not be charged for international roaming on this plan.
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Your payment options
You can manage your payment methods in the My Telstra app. If you have chosen AutoPay, we'll automatically debit your service payments each month. View our Direct Debit Services Agreement at telstra.com/setupdirectdebit.
There are no payment fees if you pay using AutoPay via Bank Account, or BPAY to pay your Telstra bill. More info about additional payment options including any applicable fees at telstra.com/payment-fees.
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Changes to your Plan
We may change your plan including price and inclusions or move you to a new one (which may cost more). If it has more than a minor detrimental impact on you, we’ll give you at least 30 days’ notice. You can cancel if you’re not happy, but you’ll need to pay off any remaining device, accessory or service costs.
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Cancelling your plan
You can cancel your plan at any time by calling us, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately, and we won't refund any money you've already paid. Cancellation of your service may impact other services, accessories or device repayments linked with it. We will let you know if any other charges apply when you cancel.
To check early cancellation fees, log in at telstra.com/myaccount or to the My Telstra app, go to your service details, and review your plan or contract for any charges or remaining device payments.
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FairPlay Policy
All customers must adhere to our FairPlay Policy. This means you shouldn't use your service in an unacceptable, unfair, or dishonest way, or do anything that interferes with the network or causes significant congestion. If you breach the policy, we might stop or cancel your service. For more details, visit telstra.com/customer-terms.
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Privacy statement
Telstra collects your personal information to provide you with products and services. Without it, we may not be able to give you these products or services. We also use it for things like administration, security and fraud protection, communications and marketing, and analysis to help us improve and create products and services.
To find more details on what personal information we collect, how we use it, how to access or correct your personal information, or to make a complaint, please visit our privacy statement at telstra.com/privacy.
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Online Safety
Learn about staying safe online at telstra.com/online-safety-wellbeing including the safe use of devices and content filters, the role of eSafety and how to report harmful online content. To learn about the Family Friendly Filter program, go to the Australian Telecommunications Alliance (ATA) website at austelco.org.au/news-and-resources/family-friendly-filter/.
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Need help? We're here for you
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Get help in the My Telstra app
Contact us in the My Telstra app. Troubleshoot problems, manage your account and more. To sign in, visit telstra.com/my-telstra.
Other contact options
To find out how to get in touch online, on the phone, or in person visit telstra.com/contact-us or call us on 13 22 00.
For support for your business needs visit telstra.com/small-business/support/contact-us or call us on 13 20 00.
Speak with us in your language
For help in languages other than English, call the Telstra Interpreter Service on 1800 241 600 Monday to Friday 8am – 6pm (AEST):
- خدمات الترجمة الفورية
- Servicios de interpretación
- Dịch vụ phiên dịch
- ⼝譯服務
- ⼝译服务
- ਦੁਭਾਸ਼ੀਏ ਸੇਵਾਵਾਂ
National Relay Service (NRS)
If you are Deaf, hard of hearing or have a speech or communication difficulty you can use the National Relay Service (NRS) to contact us. First, choose your NRS access option.
Next, tell the relay officer our number: 13 22 00. For information about the NRS, visit accesshub.gov.au, call 1800 555 660 or text 0416 001 350.
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If you have a complaint
If you're not happy with something and want to make a complaint, visit telstra.com/complaints. We appreciate your feedback and are dedicated to resolving your complaint in a timely, fair, and transparent way.
If you’re not happy with how your complaint has been resolved you can contact the Telecommunications Industry Ombudsman (TIO), go to tio.com.au or call 1800 062 058. The TIO is a free and independent service.
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Full customer terms and conditions
This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.