Reporting harmful or inappropriate content and behaviour to the eSafety Commissioner
The eSafety Commissioner is Australia's independent regulator for online safety. Their mission is to empower Australians to have safer and more positive online experiences. They're responsible for identifying and removing illegal online content, tackling online abuse, protecting children from exposure to online pornography and other harmful content and providing a complaints service for online safety concerns.
If you've experienced cyber bullying, cyber abuse, seen non-consensual images or material that promotes, incites, instructs or depicts illegal, offensive or abhorrent behaviour, or is inappropriate for children, you can report this directly to us via our Misuse of Service form or report it to the eSafety Commissioner.
Online safety at Telstra
Full security suite, powered by McAfee
Telstra Device Security (powered by McAfee) can help boost security on up to 10 devices. Includes parental controls and accredited content filter.
Telstra devices and app settings
Learn how to easily set up parental controls and content filters in Telstra apps and devices.
Reporting misuse of service
Have you seen or experienced online harm originating from a Telstra, Belong or Boost service? Let us know.
Our online safety partners
We partner with online safety organisations to help keep you safer online.
Learn more about online safety
Key online safety issues
The eSafety Commissioner helps educate all Australians to build good online safety habits, including for young people, women, parents, teachers, seniors and community groups.
They have a wide range of resources on important online safety issues and topics.
Are you ready for the DigiTalk?
Telstra has partnered with the Alannah & Madeline Foundation to bring you an online safety hub covering topics like:
- healthy tech use and screen time
- gaming
- social media
- online bullying
- digital ethics
- and more!
Frequently asked questions
Online safety is about being aware of online risks or dangers and what you can do to help prevent, limit or block them. It covers a wide range of topics from dealing with illegal or restricted content, to cyber bullying and other online abuse.
Firstly, congratulate yourself for taking action. It's not always easy, but stepping up helps protect yourself and others. Now here's what you can do:
You can report your experience to the eSafety Commissioner. They are Australia's independent regulator for online safety and it's their responsibility to respond to online safety complaints and take action. When filling out a report, they'll likely ask you for evidence of the harm you experienced. This could be noting down information like the web page address (URL) or a person's user profile, or supplying screenshots where appropriate. Learn more about how to report to the eSafety Commissioner.
If possible, we'd encourage you to talk to a family member, close friend, or someone you trust to support you through this process.
If you've experienced online harm due to a Telstra service, you can report this directly to us via our Misuse of Service form.
Thank you for taking action. Stepping up helps protect yourself and others. Now here's what you can do:
You can report harmful online content or behaviour to the eSafety Commissioner. They are Australia's independent regulator for online safety and it's their responsibility to respond to online safety complaints and take action. Before you fill out a report, check out what you can report to eSafety and the best steps to do so.
The online safety act is new regulation that aims to keep Australians safer online by making online service providers, like Telstra, more accountable for the online safety of their customers or anyone who uses their service.
If you believe Telstra does not comply to the Online Safety Act, you can report it to the eSafety Commissioner.
Learn more about cyber security and safety
Other support options
My Telstra app
Help made easy with the My Telstra app.
Multilingual Support
If you'd like to speak with us in your preferred language, we've got you covered.