Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Plan Part
Monthly Charge

Casual month to month

$55/mth
Monthly Charge

Casual month to month

Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local & 019 numbers - 22c per call
Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
What's Not Included
  • National calls, calls to mobiles and international calls are not available on this plan
  • No call charges are included in the Minimum Monthly Charge.  You pay an additional amount for the calls you make each month.
  • No calling features (such as MessageBank® retrieval or Hunt Group) are included in the Minimum Monthly Charge. 
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Minimum Cost

Includes set up costs

12 month term
24 month term
Casual month to month
Maximum Early Termination Charges (ETC)
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

The minimum cost will apply to your bill if you decide to leave the plan within the first month.  This includes a charge for the first month, a service connection fee - $59 and temporary connection fees of $100. 

You will be charged double the Minimum Monthly Charge for a temporary Basic Telephone Service with Telstra BusinessLine Part. 

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens

Monthly Charge

Casual month to month

Part
$55/mth
Calls

To standard Australian numbers

Part
Local & 019 numbers - 22c per call
Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
What's Not Included
  • National calls, calls to mobiles and international calls are not available on this plan
  • No call charges are included in the Minimum Monthly Charge.  You pay an additional amount for the calls you make each month.
  • No calling features (such as MessageBank® retrieval or Hunt Group) are included in the Minimum Monthly Charge. 
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Maximum Early Termination Charges (ETC)
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation

The minimum cost will apply to your bill if you decide to leave the plan within the first month.  This includes a charge for the first month, a service connection fee - $59 and temporary connection fees of $100. 

You will be charged double the Minimum Monthly Charge for a temporary Basic Telephone Service with Telstra BusinessLine Part. 

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens

Information about the service

Your plan sets out the pricing that applies when you make and receive calls on your Basic Telephone Service.

Availability 

You can choose BusinessLine Part if you have a Basic Telephone Service and you are a business customer. 

Under the BusinessLine Part plan you have chosen to not pre-select us for long distance, international calls and calls to mobiles. This means you can't make national long distance calls, calls to mobiles or International Direct calls with us under the BusinessLine Part plan. 

Minimum Term

There is no fixed or minimum term that applies to your BusinessLine Part plan.

Information about pricing

Minimum Monthly Charge and Call Rates

Basic Service Telephone Connection

The following connection charges apply to conect your Basic Telephone Service

(a) Standard Connection

A connection charge applies to connect your Basic Telephone Service.                                          

Telephone Line without a technician visit    $99
New Telephone line connection/telephone line connection with a technician visit and cabling work     $240

 

Changing or cancelling your plan

Changes to your plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:

(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your plan

There are no early termination charges for this plan.

You can move to another Telstra Business plan free of charge – there is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation

Other charges

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

ACT Customers

You may be charged an annual ACT Govt. Utilities Tax Charge in addition to your minimum monthly charge if your service address is within the ACT Govt. area, including the Jervis Bay area of NSW.

Other Information

Connection timeframes

Once we’ve accepted your application we’ll try to connect your Basic Telephone Service on the date you ask for but this might not always be possible.

If there has been a previous working phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between then we aim to connect the service within 2 working days of your request. If this is not possible then we aim to connect your service within 5 to 15 working days, depending on your location.

Manage your service online

Register for Online Bill to view your bills online 24 hours a day, 7 days a week. With Online Bill Reporting, you’ll be able to organise and check your billing information – great for budgeting and end of financial year reporting. To register, go to telstra.com/business/billing

Billing

The pricing in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

Important information about your first bill 
When you first start a plan or change your plan part way through a billing period, your first bill will include your Minimum Monthly Charge in advance. It will also include a proportion of your Minimum Monthly Charge based on the number of days left in the billing period.

To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

Transferring to the nbn™ network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Account Representative if you have one.

• visit telstra.com/business/complaints

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB2032-Mon Jul 01 00:00:00 AEST 2019

Download a printable copy