Telstra Business Mobile Broadband Fund Plans

Not available for new service connections or service changes from 01 January 2023 and discontinued from 30 March 2023

This is a post-paid mobile broadband service with a mobile broadband phone number and access to the Telstra network for you to use mobile data.

Available to Telstra Business All-4-Biz Mach IV Plan V2; these plans are available with a minimum monthly commitment of:

$500, $1,000, $1,500, $2,000, $2,500, $3,000, $4,000, $5,000, $6,000, $8,000, $10,000, $15,000, $20,000, $25,000, $30,000, $35,000, $40,000, $45,000, $50,000, $55,000 and $60,000.

You can also share data between others on the same account and with eligible plans.

Eligible services include:

• Business Mobile Lease Plans
• Business Mobile Plans including BYO Plans
• Business Mobile Broadband Plans

You can bring your own Telstra Mobile Network-compatible handset to use with the Plan. Check that your handset supports 3G-850MHz, 4G 1800MHz, 4G 700MHz and Telstra’s other mobile network frequencies to ensure you get the best possible experience on our network. Check your device manual or manufacturer’s website. See telstra.com/device for more information.

You can also purchase a handset at an additional cost to use with your Plan by taking up a Mobile Repayment Option (MRO). Depending on the handset you choose, you may have to pay an amount upfront and make monthly interest-free repayments, which we will inform you about beforehand. If you cancel your Plan or MRO early, you’ll have to pay any remaining MRO payments and pay any Early Termination Charges (ETC) for your Plan.

You can choose an ARO to buy mobile broadband accessories. You’ll be charged for your accessories in monthly, interest-free payments. If you cancel your ARO, you’ll have to pay the remaining cost of the accessories.

24 months.

Your Monthly Data Allowance can be used to access mobile internet from your Telstra Mobile Network compatible mobile broadband device in Australia only. Your unused Monthly Data Allowance expires each month. Your Monthly Data Allowance is automatically pooled and shared with Eligible Services on the same account. Eligible Services include:

• Business Mobile Lease Plans 
• Business Mobile Plans including BYO Plans 
• Business Mobile Broadband Plans

Your Monthly Data Allowance can’t be used for data use while you’re overseas. Your Plan does not include any voice or messaging allowance such as Voice and MessageBank®, Video and Video MessageBank®, SMS (including Premium SMS) and MMS; any content subscription or Value Added Services including Foxtel by Mobile or international roaming. Additional charges apply for use of these services. 

You can access free Wi-Fi data at Telstra Air hotspots in Australia and Fon Spots overseas. See telstra.com/air for details.

Refer to the Plan Cost table.

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

If you use more than your Plan’s Monthly Data Allowance (or your monthly shared data allowance, if you have eligible shared services), extra data is automatically added in 1GB blocks for $10 to use that month in Australia (Extra Data). The Extra Data will expire at the end of your billing month. If your Plan supports data sharing, the Extra Data is shared with any eligible data sharing services on your account. If you have more than one service on your mobile or mobile broadband account, then additional data for those services will be added and billed using the Extra Data model described above. Please refer to ‘Other information’ for details on tracking estimated usage and alerts regarding your data usage.

The following charges will apply if you use your mobile broadband SIM to call, SMS and MMS in a compatible mobile broadband device:

To standard national numbers

• calls – 25¢ call connection fee and 42.5¢ per 30 seconds or part. A 2-minute standard national mobile call costs $1.95 
• SMS – 25¢ per message per recipient 
• MessageBank® diversion – 6¢ per 30 seconds or part 
• MessageBank® retrieval – 14¢ per 30 seconds or part
• MMS – 50¢ per message per recipient.

To standard international numbers

Your Plan doesn’t include calls, SMS or MMS to international numbers, so you will be charged extra for these:

• calls – see telstra.com.au/mobile-phones/plans-and-rates/calling-overseas-from-australia for call rates 
• SMS – 50¢ per message per recipient 
• MMS – 75¢ per message per recipient.

International Roaming is already activated on your Plan. The cost of using your service overseas is higher than in Australia. Your plan has an International Day Pass already activated which, for an additional charge per day, allows you to make and receive unlimited standard voice calls/SMS and includes 200MB data for use each day (AEST) when travelling in eligible countries. If you use more than your included data allowance on your International Day Pass, we’ll automatically add extra data to your service in blocks of 500MB for $10. If your device is not able to make or receive calls, you will not be able to access voice inclusions.

Calls/SMS/MMS will be charge at international roaming rates (refer to telstra.com/overseas) and data at $3 per MB (charged per KB or part) where you:

• use your device outside of eligible countries 
• choose to opt out of your International Day Pass

You can also use our spend management tools to help you monitor your international roaming usage. For more information, including how to register for these tools, visit telstra.com/manageirusage

For help with technical issues while overseas, call our 24/7 Helpdesk on +61 439 12 5109 or visit telstra.com/mpm to manage your International Roaming Usage.

Your bill is charged on the same date each month, you’ll be billed in advance for the minimum monthly charge and for your use during the previous month. Your first bill will include a proportion of your monthly charge (referred to as pro-rating). You’ll still receive your full Monthly Data Allowance. For more information visit telstra.com/billpay

You receive SMS alerts in real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service. To check your usage:

• login to My Account at telstra.com/myaccount
• use My Plan Manager by going to telstra.com/mpm on your mobile’s browser (select the ‘My’ tab to view details)
• use the Telstra 24x7® App on your iPhone and Android phone (available at telstra.com/business/app)
• check the mobile data usage meter at telstra.com.au/my-data-usage

Find out more at telstra.com/myusage

International Roaming is already activated on your Plan. The cost of using your service overseas is higher than in Australia. Your plan has an International Day Pass already activated which, for an additional charge per day, allows you to make and receive unlimited standard voice calls/SMS and includes 200MB data for use each day (AEST) when travelling in eligible countries. If you use more than your included data allowance on your International Day Pass, we’ll automatically add extra data to your service in blocks of 500MB for $10. If your device is not able to make or receive calls, you will not be able to access voice inclusions.

Calls/SMS/MMS will be charge at international roaming rates (refer to telstra.com/overseas) and data at $3 per MB (charged per KB or part) where you:

• use your device outside of eligible countries 
• choose to opt out of your International Day Pass

You can also use our spend management tools to help you monitor your international roaming usage. For more information, including how to register for these tools, visit telstra.com/manageirusage

For help with technical issues while overseas, call our 24/7 Helpdesk on +61 439 12 5109 or visit telstra.com/mpm to manage your International Roaming Usage.

Refer to the plan table above to determine if you are eligible for Business Demand Data (BDD). On rare occasions there can be unexpected surges in data traffic that can impact 4G mobile download performance, BDD can help provide a more reliable and consistent data connection on the Telstra Mobile Network during these times. BDD will automatically be enabled on all eligible plans. User download experience during these times is still likely to be poorer than usual.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 10-digit account number. It excludes customers with a 13-digit account number beginning with 2000. 

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