Telstra Unlimited Business Internet

This plan is available to you if you: 

• Are a business customer and are billed directly by Telstra
• Pre-select Telstra for long-distance, international and mobile calls 

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location.  We’ll try to contact you if all your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

From time to time we may make changes to your plan or add ons (including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably think that a change is likely to be detrimental to you, we’ll tell you at least 30 days before making it. If you don’t like the change you can change or cancel your plan or add ons and just pay out your device, accessories and services in full.

Your new plan includes a mobile broadband back-up. The Mobile Broadband Back-up can only be used with your Telstra Business Smart Modem™. If there is an outage of the broadband service, you will still have access to the internet via the mobile broadband back up service. Some services may not work in back-up (e.g. services hosted on-premise when Static IP is in use).  If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may:

• suspend or limit your mobile broadband back-up service; and/or
• cancel your mobile broadband back-up service by telling you at least 7 days beforehand

You will need a compatible phone (not included). We will provide you with a Telstra Business Smart Modem™/Telstra Smart Modem that supports voice services if you are taking up a new service. If you wish to use your own modem then whilst we are required to undertake post-migration testing we may be unable to do so successfully and if any other known issues are affecting your nbn service then you must inform us about these, as these issues will need to be resolved prior to any post-migration testing commencing.

• Plans on the nbn network include Standard Plus (Fixed Wireless Plus - FW only) speed on the nbn network. 
• A Premium Speed Boost is also available all nbn technologies (excluding nbn Fixed Wireless).
• Actual FTTN/FTTB/FTTC speeds are confirmed after connection.
• Customers on the nbn Fixed Wireless technology type will receive standard plus evening speed and are not eligible for Premium Speed Boost.

For information on broadband types and the speeds available please visit telstra.com.au/small-business/internet/nbn/nbn-speeds-explained

In addition to the monthly charge, you may pay the following connection and installation charges:

* Monthly cost of speed add-on is in addition to the monthly cost of your Standard or Ultimate plan and may change if your month to month add-on price changes. 

Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Telstra Wi-Fi Modem device payout fee will be charged in these circumstances. If you are moving your service(s) to Telstra then you should not request your service(s) to be disconnected from your current provider until your Telstra service is operational.

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

On the same day of each month, you’ll be billed in advance for the minimum charge, as well as for use during the month. The figures in this Critical Information Summary are for a full billing cycle.

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

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