Information about the service

Telstra IP Telephony (TIPT) is a cloud-based unified communications platform, offering a consistent voice calling experience across multiple devices and locations.  The TIPT service offers a range of telephony features service management features, and a choice of equipment. You can use TIPT over your Telstra IP Virtual Private Network, or with any internet service that is sufficient for IP voice.

You need to have a network service set up before TIPT can be used. This could be Telstra IPVPN, regular internet, or another provider. You’ll have to change some network settings so certain ports and addresses work with TIPT.

You must pay for each user of the service, and for any extra things like making calls or getting equipment. Each person needs a feature pack —Basic, Standard, or Executive—and you can add more features if you want.

There’s usually a $50 setup fee for each feature pack, but this is free if you order feature packs through the UCSS Portal.

There are a range of Add Ons and feature packs you can chose from. You can find more information in Telstra TIPT and Liberate Brochure.

TIPT Complete Calling Plans can give you more certainty around call costs with a fixed monthly price per user, per month, providing unlimited local, long-distance, and fixed to mobile calls within Australia.  Your Telstra Business Technology Centre can give you more information.

 

Minimum term

12 Months for TIPT licenses

36 months for rental equipment

What's included 

With these packages you’ll receive:
  • One free-of charge 100 Block of numbers for each TIPT site.
  • Ability for your licensed users to connect to the TIPT service
  • Auto Attendant and Hunt Group features to route your calls to back of house departments
    • Voicemail
    • Webex for TIPT calling application (provided with Standard and Executive Licenses – not provided with Basic Licenses)

Important things you should know about your service

 With these plans you won’t get:
  • Network access, whether IP VPN, or internet (you need to have this arranged before a TIPT service is delivered)
  • Network changes to allow the performance of TIPT on your network (you will need to arrange such changes before a TIPT service is delivered)
  • Unless you take up a TIPT Complete Calling plan, your service will not include capped calling charges (your calls will be charged according to your separate call plan).
  • If you do take up a TIPT Complete Calling plan, you will still be charged for International IDD, and calls to 13 and 1300 numbers.

Other goods and Services

TIPT phones get power from their internet cables (called Power over Ethernet, or PoE). If you don’t have the right switch for this, you’ll need to buy separate power packs for each phone.

TIPT Handsets are enabled for Power over Ethernet (PoE). If you do not have a PoE switch you must purchase a suitable power pack for each handset

Eligibility

To use this service, you need to have a special Telstra account. If you don't have one, someone at the Telstra Business Technology Centre or your Telstra Account Representative can help you set it up.

You must have a suitable access service in place to use your TIPT service. You will need to supply us with certain details about your compatible access service.  You will need to modify some aspects of your access services to user your TIPT service. If you do not have suitable network connectivity, and do not make these changes, you may not be able to receive the TIPT service in part or in full.

You can buy or rent accredited telephone equipment as part of the TIPT service.  However you don’t need to buy any special phone equipment—TIPT works with Webex for TIPT or Liberate telephony apps, which you can use on your computer or phone.  Your Telstra Business Technology Centre can provide you with a current price list.

The phones also work with many kinds of headsets but double-check that your headset fits your model.

Your Telstra Business Technology Centre or other Telstra Account Representative will be able to provide you with further details.

Rental Equipment

If you choose to rent equipment for your Telstra IP Telephony service from Telstra, you must take up and maintain your Telstra IP Telephony service for a minimum term not less than the rental equipment term. At the end of the contract term, license charges and any rental payments will continue until you cancel the service, or buyout the rental equipment. For more detail on pricing please refer to your Telstra Business Technology Centre.

Telstra retains ownership of rental equipment.  Please keep the equipment in a clean and safe environment, as we will charge you for damage or alterations.

Changes to your plan

We may change your plan including price and inclusions or move you to a new one (which may cost more). If it has a detrimental impact on you, we’ll give you at least 30 days’ notice. You can cancel if you’re not happy, but you’ll need to pay off any remaining device or service costs. With no lock-in, you can change your plan once a month or you can cancel your plan. If you cancel your plan, you’ll need to pay out your device, accessories or services in full.

Information about pricing

 

Basic Pack

Standard Pack

Executive Pack

Hoteling/ Hot Desking pack

Minimum cost

(incl GST)

$8.80

$15.40

$24.20

$7.70

Cancellation costs

 If you cancel early, we will charge you an Early Termination Charge (ETC). The ETC is equal to the Minimum monthly charge x number of months (or part) remaining in contract term x 30%, plus any outstanding hardware repayments.

Other Charges

Your fees are charged for the user licenses that you select and any the optional features that you choose, including calling, and any equipment that you purchase or rent.

Depending on eligibility, charges for outgoing calls are set out in the Basic Telephone Service section of Our Customer Terms and the ISDN section of Our Customer Terms or set out in any separate agreement you have with us.

Minimum Monthly Payment

If you use TIPT with a Standard User License, it costs $15.40 each month. This price already includes the basic Webex app, which doesn't cost extra. If you add the TIPT Complete Calling plan, that's another $11.00 per month. Altogether, you'll pay $26.40 every month or $316.80 each year (tax included). If you set things up using the TIPT UCSS Portal, you won't have to pay any setup fees.

How do you pay

For all available payment options and fees, visit telstra.com/fees-on-payment-methods

Cancelling your plan

You can contact Telstra by email TEGFreecall@team.telstra.com or call us on 1800 446 813 to cancel your service.

When you cancel, your Inbound service will be disconnected immediately, and you will lose access to selfcare tools.

We won't refund any money you've already paid. Cancellation of your service will impact other services, accessories or device repayments linked with it. We will let you know if any other charges apply when you cancel.

Other Information

You can find more information in Telstra TIPT and Liberate Brochure.

FairPlay Policy

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service. For more details, visit www.telstra.com.au/customer-terms.

Privacy statement

Telstra collects your personal information to give you products and services. If you don't give us this information, we may not be able to give you these products or services.  We also use it for things like administration, security and fraud protection, communications and marketing, analysis to improve and create products and services.

To find more details on what personal information we collect, how we use it, how to access or correct your personal information, and how to complain, please visit our privacy statement at www.telstra.com/privacy.

Need help? We're here for you

Get help in the My Telstra app - You can manage your account and services in the My Telstra app. You can do things like check usage, pay bills, make payments, change plans, get help, contact us and more. To sign in, visit telstra.com/my-telstra

Other contact options

Visit www.telstra.com.au/contact-us for support options. You can chat with us, visit a store or call us on 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas to get the help you need.

If you have a complaint

If you're not happy with something and want to make a complaint, visit www.telstra.com/complaints. We appreciate your feedback and are dedicated to resolving your complaint in a timely, fair, and transparent way.

If you are not happy with how your complaint has been resolved you can contact the Telecommunications Industry Ombudsman (TIO), go to www.tio.com.au or call 1800 062 058. The TIO is a free and independent service.

This is a summary only. The full legal terms for this plan are available at www.telstra.com/customer-terms.

Speak with us in your language

For assistance in languages other than English, call the Telstra Interpreter Service on 1800 241 600 Monday to Friday 8am – 6pm (AEST).

National Relay Service (NRS)

If you’re Deaf, hard of hearing, or have a speech or communication difficulty, first, choose your NRS access option. Next, tell the relay officer our number: 13 22 00.

For information about the NRS, visit www.accesshub.gov.au, call 1800 555 660 or text 0416 001 350.

Need help? We're here for you

For any questions about your service, contact your Telstra Technology Business Centre

Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to talk about your plan or get this summary in a different format.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

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