Plans Starter Everyday Premium
Monthly Charge

Minimum Monthly Charge

$19 $49 $69
Annual Price Review
Price may increase by CPI annually in July
Business Demand Data
Monthly Data Allowance
25GB 80GB 200GB
Network Access
3G, 4G/4GX, 5G
Plan Speeds
Uncapped 4G & 5G Speeds
Minimum Term
1 month 24 months 24 months
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

Refer to Using your service overseas
What's Included

Your plan is for an Upfront mobile phone service that provides access to the Telstra Mobile Network. In taking up this plan, you are entering into a contract with Telstra and it can be used within Australia to:

  • Access data
  • Share data between up to 10 eligible JB Hi-Fi Mobile Upfront services on your account 
What's Not Included
  • To make calls, SMS or MMS
  • With an eSIM
  • Joining Telstra Plus, earning and redeeming points
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
24 month term N/A $1176 $1656
Maximum Early Termination Charges (ETC)
$588 (plus any Voucher Reimbursement Cancellation Fees if applicable) $828 (plus any Voucher Reimbursement Cancellation Fees if applicable)
Devices
Allowances
Voucher

For eligible customers (see below for eligibility criteria)

N/A $250 $500
Maximum Voucher Repayment Fee

N/A $250 $500

All for use in Australia.

Uncapped 4G and 5G Speeds: Included data comes with access to our fastest download speeds on our 4G and 5G network.

Our 5G coverage now reaches 80% of Australians.  Compatible devices required.  For 5G coverage information, see Telstra.com/coverage

Minimum Monthly Charge

Starter Everyday Premium
$19 $49 $69
Monthly Data Allowance
Starter Everyday Premium
25GB 80GB 200GB
Network Access
3G, 4G/4GX, 5G
Plan Speeds
Uncapped 4G & 5G Speeds
Minimum Term
Starter Everyday Premium
1 month 24 months 24 months
Roaming Data Allowance

For use while overseas

Refer to Using your service overseas
What's Included?

Your plan is for an Upfront mobile phone service that provides access to the Telstra Mobile Network. In taking up this plan, you are entering into a contract with Telstra and it can be used within Australia to:

  • Access data
  • Share data between up to 10 eligible JB Hi-Fi Mobile Upfront services on your account 
What's Not Included
  • To make calls, SMS or MMS
  • With an eSIM
  • Joining Telstra Plus, earning and redeeming points
Minimum Cost
Starter Everyday Premium
24 month term only
N/A $1176 $1656
Voucher

For eligible customers (see below for eligibility criteria)

Starter Everyday Premium
N/A $250 $500
Maximum Voucher Repayment Fee

Starter Everyday Premium
N/A $250 $500

All for use in Australia.

Uncapped 4G and 5G Speeds: Included data comes with access to our fastest download speeds on our 4G and 5G network.

Our 5G coverage now reaches 80% of Australians.  Compatible devices required.  For 5G coverage information, see Telstra.com/coverage

Information about the service

Your device

You may bring your own compatible device or purchase a compatible device outright from JB Hi-Fi.  

See Telstra.com/device for more information on compatible devices. 

Your data usage

If you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some webpages, videos, social media and content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network.  

You receive SMS and/or email alerts in near real-time when you reach 50%, 85% and 100% of your Data allowance. To check your usage, install the JB Hi-Fi Mobile app on your smartphone or tablet. 

Plan Speeds

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.  

Voucher

To be eligible for a voucher, you must connect to a new JB Hi-Fi Mobile service or transfer an existing service from another provider (excluding The Good Guys, Telstra or Boost) and sign up to an Everyday or Premium Plan.  

The voucher will entitle you to the purchase of goods from JB Hi-Fi stores (if you are a JB Hi-Fi business customer who is eligible to receive a voucher, you may receive an equivalent value by way of a credit on your JB business account in place of the voucher). It's not transferable or redeemable for cash (including any unused part). If you cancel or move to a lower cost plan then you'll need to pay a Voucher Repayment Fee pro-rated against the remaining months of your plan’s minimum term.

Information about pricing

Your first month's charges

When you start your plan, you will be charged for the first month when you place your order.

When will I pay?

You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in advance, on the same day each month. You can view your upcoming payment dates in the JB Hi-Fi Mobile app. 

I already have a Service on a JB Hi-Fi plan

If you already have an existing Service(s) which you pay for using AutoPay, when you add another Service, your first monthly payment for the new Service will start on your upcoming AutoPay monthly payment date for your existing Service, after your new Service has been connected.

If you have an existing Service(s) for which you receive a bill, when you add another Service, your first monthly payment for the new Service will start on the first day of your billing cycle for your existing Service, after your new Service has been connected.

How do I pay?

You’ll need to pay for this plan via AutoPay from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our Direct Debit Payment Terms for more details.

Information about the service

Using your service overseas

If you are moving your existing service and it currently has International Roaming blocked this will continue to apply on your new Plan, otherwise, International Roaming and International Day Pass are activated by default on your plan. You can deactivate them using the JB Hi-Fi Mobile app. For an additional charge per day an International Day Pass lets you make and receive unlimited standard voice calls and SMS and includes 1GB data for use each day (AEST) when travelling in Eligible Roaming Destinations. If your daily data allowance of 1GB within the Day Pass runs out, you'll get a text with the option for a 1GB data top-up for $10 that stays active for 31 days. For more information see the International Day Pass Critical Information Summary.

For more information visit Telstra.com/overseas or see the International Day Pass Critical Information Summary.

Visit Can I reduce my bill costs when I’m travelling overseas? for information on spend management tools while you’re overseas.

Can I cancel my plan?

Yes, you can cancel your plan at any time by calling us on 13 50 75 or visiting a JB Hi-Fi store. When you cancel, your service will be disconnected immediately. We won’t refund any money you’ve already paid and you’ll need to pay out any remaining Voucher Repayment Fee.

What happens when I cancel my plan early?

You’ll need to repay Telstra for any vouchers you received when you purchased your plan. The Voucher Repayment Fee (if applicable) is pro-rated, equal to the total amount of the base voucher divided by 24 and multiplied by months (or part months) remaining in your plan term.

Can Telstra change my plan?

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b) If you don’t like the changes or the new plan, you can cancel your plan.  

FairPlay Policy

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Need help? We're here for you

Message us through the JB Hi-Fi Mobile app for support or call 13 50 75 or 133 677 (TTY), to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

MOSC2378-Tue Sep 19 00:00:00 AEST 2023