Plan | Ultimate Business Voice | |||||
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Monthly Charge
Casual month to month |
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Monthly Charge
Casual month to month |
$50 | |||||
Monthly Data Allowance
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Business Demand Data
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Cost per Megabyte (MB)
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Speed
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Speed
Included on nbn technology types only |
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Minimum Term
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Calls + SMS + MMS
To standard Australian numbers |
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Calls + SMS + MMS
To international numbers |
Standard international rates at https://www.telstra.com.au/small-business/bundles/internationalcalls or the $20 Business International Calling Pack for unlimited calls to standard numbers in selected international destinations |
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Roaming Calls + SMS + MMS
For use while overseas |
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Calls
To standard Australian numbers |
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Calls
To international numbers |
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Entertainment
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Telstra Wi-Fi Modem
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Telstra Business Smart Modem
24 month term only |
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What's Included
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What's Not Included
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Minimum Cost
Includes set up costs |
Casual month to month | PSTN CUSTOMERS- Min cost is $349 which includes a $299 New Service Connection Fee | NBN CUSTOMERS- Min cost is $149 which includes a $99 New Service Activation Fee | $320 | |||
24 month term | ||||||
Casual month to month | PSTN CUSTOMERS- Min cost is $349 which includes a $299 New Service Connection Fee | NBN CUSTOMERS- Min cost is $149 which includes a $99 New Service Activation Fee | $320 | ||||
Maximum Early Termination Charges (ETC)
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You can cancel at any time but will need to pay any charges you owe up to the point of cancellation | |||||
Maximum Early Termination Charges (ETC)
12 month term |
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Maximum Early Termination Charges (ETC)
24 month term |
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Maximum Early Termination Charges (ETC)
Casual month to month |
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Devices
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Allowances
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Extras $20 Business International Calling Pack – Unlimited calls to standard numbers in selected international destinations. For a list of destinations, refer to https://www.telstra.com.au/small-business/bundles/internationalcalls |
Monthly Charge
Casual month to month |
Ultimate Business Voice |
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$50 |
Calls + SMS + MMS
To standard Australian numbers |
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Ultimate Business Voice | ||||
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Calls + SMS + MMS
To international numbers |
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Ultimate Business Voice | ||||
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Standard international rates at https://www.telstra.com.au/small-business/bundles/internationalcalls or the $20 Business International Calling Pack for unlimited calls to standard numbers in selected international destinations |
What's Not Included
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Ultimate Business Voice | ||||
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Minimum Cost
Includes set up costs |
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Ultimate Business Voice | ||||
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Casual month to month
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PSTN CUSTOMERS- Min cost is $349 which includes a $299 New Service Connection Fee | NBN CUSTOMERS- Min cost is $149 which includes a $99 New Service Activation Fee | $320 |
Maximum Early Termination Charges (ETC)
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Ultimate Business Voice | ||||
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You can cancel at any time but will need to pay any charges you owe up to the point of cancellation |
Extras $20 Business International Calling Pack – Unlimited calls to standard numbers in selected international destinations. For a list of destinations, refer to https://www.telstra.com.au/small-business/bundles/internationalcalls |
Information about the service
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Your plan includes:
- A phone service on the nbn™ network or PSTN network
It is available to you if you:
- Are a business customer and are billed directly by Telstra for access and local calls
- Pre-select Telstra for long distance, international and mobile calls
- Your existing voice service
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If you have an existing voice service with Telstra or another provider, moving to your Business Voice service, you will have to cancel your existing service. Once you move to your Business Voice service, you will not be able to move back to your old Telstra voice service or order a new non-nbn voice service from Telstra at that location.
- Power outages
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Your nbn service needs mains power to work, so if the power goes out, you won’t be able to use your nbn service (including to make and receive calls). If you need an uninterrupted phone service we recommend that you have another service, like a mobile, and if you have a back to base alarm system we recommend you speak to your monitoring service provider about mobile backup before you move across to the nbn network.
- Hardware
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For nbn services we will provide you with a Telstra Business Smart Modem™ that supports voice services if you are taking up a new service. If you wish to use your own modem then whilst we are required to undertake post-migration testing we may be unable to do so successfully and if any other known issues are affecting your nbn service then you must inform us about these, as these issues will need to be resolved prior to any post-migration testing commencing.
- Other charges
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In addition to the monthly charge, you may pay the following connection and installation charges:
Standard connection charge For new Telstra Business Voice customers: $99 (not charged with a Standard Professional Installation) Standard Professional Installation nbn- $299 if a technician visits your premises. Non-standard installations nbn- Additional charges apply for non-standard installations such as complex or remote area installations and additional connection points.
PSTN- Additional charges apply for non-standard installations such as PABX or complex phone service ie more than 4 phone outlets on the same phone line or if the phone line is used for a back to base alarm system.
Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We’ll let you know if this applies to you and include it on your bill. PSTN connection charge If technician is required the following fees may apply:
- Telephone line fee - $99
- New telephone line connection and/or cabling work - $299
Other fees may apply, but we will provide you with a quote for any non-standard work before it is carried out
- Changing or cancelling your plan
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Changes to your plan
From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:
(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.
(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.
Cancelling your plan
There are no early termination charges for this plan.
You can move to another Telstra Business plan free of charge – there is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation
- Manage your service online
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There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice. Or for customers with an account number starting with 2000, please go to myservices.telstra.com.au/home or the My Telstra app available for download through the Apple or Android store.
- Billing
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The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period.
- Bill payment charges
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Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.
We do have fee free options available - more information is available at:
Personal: telstra.com/payment-fees
Business: telstra.com/fees-on-payment-methods
- Fair Use Policy
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You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.
- Transferring to the nbn network
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If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible. If you are moving your service(s) to Telstra then you should not request your legacy service(s) to be disconnected from your current provider until you have assured yourself that your nbn service is operational.
If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.
- We're here to help
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If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY).
Complaints or disputes
If you need to make a complaint you can:
- call 13 2000 and say “complaint”
- call your Account Representative if you have one.
- visit telstra.com/business/complaints
Further investigation
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us
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This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms