Telstra Mobile Satellite Plans

Your plan is for a post-paid mobile phone service which allows you to make and receive calls and send and receive SMS, using the Telstra Mobile Satellite (TMS) service, which is a satellite based, digital mobile communications system. You can also use your plan to access data services, if you have asked us to activate data access.

To be eligible for Shared Allowance you must have at least two active eligible TMS services on the TMS Premium Plan.

The TMS Essential Data and TMS Essential plans are not eligible to share allowances.

You need a compatible satellite handset and a Telstra mobile satellite SIM card to use with your plan. You can bring your own Handset or buy one from us outright or on a 12 or 24 month repayment plan. We’ll provide you with a satellite SIM.

Refer to the Plan Cost table.

The following calls aren't eligible to be taken from your Monthly Call Allowance and you need to pay for these separately. 

International roaming access is not available from all countries.

Use of your Handset outside Australia is at your own risk and expense, and you should check the terms of using Telstra mobile satellite in an overseas country before using the service (ask the Consulate of the country you are visiting).

You can change between different Telstra Mobile Satellite Plans at any time during your minimum term, but we may charge you a fee of $100 if you change to a plan with a lower minimum monthly charge.  If you cancel your plan early you will need to pay us an Early Termination Charge (ETC) as outlined on the Plan Cost table.

To access emergency services from within Australia, you can call 000 if you have an active SIM card in your Handset. If you do not have an active SIM card in your Handset you can access emergency services from within Australia by calling 112. When outside Australia, you need to dial the emergency services number for the country you are in.

To use your service, your Handset must be in the coverage area of the Iridium satellite network system in Australia or in other countries where satellite devices can be lawfully used. Due to the nature of satellite services and the global nature of the Iridium satellite network (which is controlled by a third party), we can’t promise that you will always be able to access the Telstra mobile satellite service from within Australia or overseas.

To use the service, the antenna of your Handset must be pointing straight up with clear line of sight to a wide view of the sky. Service quality will be affected where there is a narrow view of the sky, and by factors such as the environment, surrounds and atmosphere (eg where there is a dense forest canopy, tall buildings or high narrow gorges). The service cannot be used from indoors without connection to an outside building antenna.

Register for Online Bill to view your bills online 24 hours a day, 7 days a week. With Online Bill Reporting, you’ll be able to organise and check your billing information. To register, go to telstra.com/business/billing

Your bill is charged on the same date each month and you’ll be billed in advance for the minimum monthly charge and for your use during the previous month. Your first bill will include a proportion of your minimum monthly charge as well as the next month’s full minimum monthly charge in advance.

For more information on other bill payment options, go to telstra.com/billpay

If you have questions about your Telstra Mobile Satellite service, please visit telstra.com.au/mobile-phones/coverage-networks/satellite or call us on 1800 632 995.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issues but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

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