Telstra Business Mobile Light Plan

5G network access: Your plan provides access to Telstra's 5G network, including coverage from both 5G Standalone (5G SA) and 5G Non-standalone (5G NSA) mobile sites. 5G NSA is available in most metro and many regional areas when using any 5G NSA compatible device, while 5G SA is available in limited areas but continues to expand. To access 5G SA mobile sites, you will need to have a 5G SA compatible device and sim (see: https://www.telstra.com.au/coverage-networks/our-coverage/5g-standalone). 

Devices and sims that do not support 5G SA will continue to have access to 4G in new 5G SA only areas.

Check our coverage maps at telstra.com/our-coverage to see what network coverage is predicted to be available in the areas where you intend to use your service, as well as information about factors that may impact coverage.

From July, download speeds for included data are capped at 5Mbps, and upload speeds capped at 3Mbps.  These typically support calling, texting, emails, checking websites and SD video calling, but are not suitable for high-data activities like HD streaming. While speeds can vary due to factors such as local conditions, network traffic, your device and how you use your service, you should generally expect speeds up to the capped level.

Bring your own compatible device or buy one outright or with 12, 24, or 36 monthly payments (some exclusions apply). If you cancel early, you’ll need to pay the rest of your device repayments in full. Make sure your device works with our network - especially for emergency calls.

Check compatibility at telstra.com/support/mobiles-devices/enable-volte-mobile-phone

Your data allowance is for personal use. The FairPlay Policy applies. 

You won't be charged if you go over your monthly data allowance. Instead, your data will be slowed to 1.5Mbps or below, making some content slower to load. You'll get alerts at 50%, 85% and 100% of data usage. Check your usuage in the My Telstra app. 

Bill payment charges 

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: Understand fees on payment methods | Telstra

Business: telstra.com/fees-on-payment-methods

When you start or change your plan part way through a billing period, your first bill will have part month charges.

You can choose to repay the cost of eligible accessories over a fixed period of time. This applies to accessories with a cost of $120 or more and can be paid over a 12 month period. The charge for accessories will appear as a separate line item on your bill. There are 3 tiers available and if the total value of the accessory is more than one of these tiers, you’ll need to pay the difference upfront. If you cancel your accessory repayment early or cancel your service(s), your accessory repayment will also terminate and you will be required to pay out the remainder of your accessory repayments.

We may change your plan including price and inclusions or move you to a new one (which may cost more). If it has a detrimental impact on you, we’ll give you at least 30 days’ notice. You can cancel if you’re not happy, but you’ll need to pay off any remaining device, accessory or service costs. 

You'll need to pay out any remaining device and accessory payments. If you receive a monthly credit and cancel your Plan or Device Payment Contract early, you will lose your credit and must pay the balance of any remaining device repayments on your next bill.

Satellite Messaging is powered by satellite to mobile technology that allows you to send and receive SMS using a compatible device via the satellite network when the Telstra Mobile Network is not available. Satellite Messaging is available from most outdoor areas in mainland Australia with a direct line of sight to the sky, excluding the Australian Radio Quiet Zone in Western Australia and remote offshore territories and islands of Australia.

Satellite Messaging is not suitable for use in emergencies, as it cannot be used to contact emergency services, nor does it support one-way messaging (e.g., emergency broadcast message). Your experience with Satellite Messaging will be different to the mobile messaging experience. Some messages may take minutes or longer, depending on your location, device and Starlink Direct to Cell satellite position. More info, including a list of compatible devices, at https://www.telstra.com.au/coverage-networks/mobile-technology/satellite-to-mobile

If you are moving your existing service and it currently has International Roaming blocked this will continue to apply on your new Plan, otherwise, International Roaming and International Roaming Day Pass are activated by default on your plan. You can deactivate them using the MyTelstra app (data charges may apply), or by calling us between 8am-7pm AEST Monday to Friday on 125 109 from within Australia or +61 439 125 109 outside of Australia free of charge from your Telstra service. For an additional charge per day an International Roaming Day Pass lets you make and receive unlimited standard voice calls and SMS and includes 2GB data for use each day (AEST) when travelling in Eligible Roaming Destinations. If you use more than the International Roaming Day Pass data allowance, we will automatically add extra data in blocks of 2GB for $10 each.

Calls/SMS/MMS will be charged at International Roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) if you:

• use your service outside of Eligible Roaming Destinations 
• choose to opt out of your International Roaming Day Pass

Visit telstra.com/overseas for the latest list or for more information on using your device overseas.

Telstra One Number allows you to connect your cellular-enabled smart watch to the Telstra mobile network for use while in Australia. You can then use your smart watch to make/receive calls and use data without your phone. You need an compatible mobile device, smart watch and an eligible consumer Upfront Mobile Plan to use Telstra One Number. For a list of compatible devices please visit Telstra.com Telstra One Number costs $8 per month, which is charged to your existing account payment method in addition to the cost of your mobile plan.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Telstra collects your personal information to provide you with products and services. Without it, we may not be able to give you these products or services. We also use it for things like administration, security and fraud protection, communications and marketing, and analysis to help us improve and create products and services.

To find more details on what personal information we collect, how we use it, how to access or correct your personal information, or to make a complaint, please visit our privacy statement at telstra.com/privacy.

Learn about staying safe online at telstra.com/online-safety-wellbeing including the safe use of devices and content filters, the role of eSafety and how to report harmful online content. To learn about the Family Friendly Filter program, go to the Australian Telecommunications Alliance (ATA) website at austelco.org.au/news-and-resources/family-friendly-filter/.

Get help in the My Telstra app 

Contact us in the My Telstra app. Troubleshoot problems, manage your account and more. To sign in, visit telstra.com/my-telstra.

Other contact options

To find out how to get in touch online, on the phone, or in person visit telstra.com/contact-us or call us on 13 22 00.

For support for your business needs visit telstra.com/small-business/support/contact-us or call us on 13 20 00.

Speak with us in your language

For help in languages other than English, call the Telstra Interpreter Service on 1800 241 600 Monday to Friday 8am – 6pm (AEST):

• خدمات الترجمة الفورية
• Servicios de interpretación
• Dịch vụ phiên dịch
• 口譯服務
• 口译服务
• ਦੁਭਾਸ਼ੀਏ ਸੇਵਾਵਾਂ 

National Relay Service (NRS)

If you are Deaf, hard of hearing or have a speech or communication difficulty you can use the National Relay Service (NRS) to contact us. First, choose your NRS access option. 

Next, tell the relay officer our number: 13 22 00. For information about the NRS, visit accesshub.gov.au, call 1800 555 660 or text 0416 001 350. 

If you're not happy with something and want to make a complaint, visit telstra.com/complaints. We appreciate your feedback and are dedicated to resolving your complaint in a timely, fair, and transparent way.

If you’re not happy with how your complaint has been resolved you can contact the Telecommunications Industry Ombudsman (TIO), go to tio.com.au or call 1800 062 058. The TIO is a free and independent service.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.