• A TCO365 Calling Plan enables end users to make and receive voice calls using the service.
• A TCO365 Calling plan includes a PSTN Phone number.
• Each customer may only choose one TCO365 Calling plan.
• Customers must have the required Microsoft 365 or Office 365 licences for each End User (Pre-requisite License).
  
• Customers must have Office 365 tenancy located in Australia or other supported locations. We can advise you of the other supported locations at the time of your application for the Service.
• Customers must accept Telstra as a Cloud Service Provider (CSP) for their tenancy.
• The TCO365 Service is applicable only to End Users who are based in Australia.  In our reasonable discretion, End Users who are based in Australia may use the Service overseas for short periods (for instance, an overseas trip).  The performance of the Service may be impacted when it is accessed via the Internet overseas or any overseas carrier network.

Your minimum monthly charge

If you cancel your service, you will not be charged an Early Termination Charge (ETC).

You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period.

To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up a direct debit. For more information on other bill payment options, go to telstra.com/billpay

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Client Executive if you have one

• visit telstra.com.au/small-business/support/contact-us

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit telstra.com/telstralegalrestructure. This message is from Telstra Corporation Limited and Telstra Limited.