TC0365 Calling Plan Package Standard Calling (Enterprise & Business Premier only) Essentials Calling (Enterprise & Business Premier only) Premium Calling (Enterprise & Business Premier only) Business Calling (Small Businesses only)
Monthly Charge

$8.00 $14.00 $18.00 $18.00
Minimum Monthly Charge

$8.00 $14.00 $18.00 $18.00
Annual Price Review
Business Demand Data
Monthly Data Allowance
Network Access
Plan Speeds
Minimum Term
Month to month Month to month Month to month Month to month
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included

Includes unlimited local and national long distance calls within Australia.

Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia. 

Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia. 

What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
No Early Termination Charges (ETC) No Early Termination Charges (ETC) No Early Termination Charges (ETC) No Early Termination Charges (ETC)
Devices
Allowances
Monthly charge per user (ex GST)

$8.00 $14.00 $18.00 $18.00
What's Not Included

You will also need to buy from us at extra cost: A Pre-requisite Microsoft 365 Licence for each End User. A TCO365 Professional Service Package (as required for your plan). A data service with minimum bandwidth requirements. All data usage and any calls not included in your plan will be charged separately at rates set out in Our Customer Terms e.g. at Part D - Business Telephone Services Section.
Minimum Term
Standard Calling (Enterprise & Business Premier only) Essentials Calling (Enterprise & Business Premier only) Premium Calling (Enterprise & Business Premier only) Business Calling (Small Businesses only)
Month to month Month to month Month to month Month to month
What's Included?
Standard Calling (Enterprise & Business Premier only) Essentials Calling (Enterprise & Business Premier only) Premium Calling (Enterprise & Business Premier only) Business Calling (Small Businesses only)

Includes unlimited local and national long distance calls within Australia.

Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia. 

Includes unlimited local and national long distance calls within Australia, and calls to mobile numbers within Australia. 

Monthly charge per user (ex GST)

Standard Calling (Enterprise & Business Premier only) Essentials Calling (Enterprise & Business Premier only) Premium Calling (Enterprise & Business Premier only) Business Calling (Small Businesses only)
$8.00 $14.00 $18.00 $18.00
What's Not Included

You will also need to buy from us at extra cost: A Pre-requisite Microsoft 365 Licence for each End User. A TCO365 Professional Service Package (as required for your plan). A data service with minimum bandwidth requirements. All data usage and any calls not included in your plan will be charged separately at rates set out in Our Customer Terms e.g. at Part D - Business Telephone Services Section.

Information about the service

  • A TCO365 Calling Plan enables end users to make and receive voice calls using the service.
  • A TCO365 Calling plan includes a PSTN Phone number.
  • Each customer may only choose one TCO365 Calling plan.
  • Customers must have the required Microsoft 365 or Office 365 licences for each End User (Pre-requisite License).
  • Customers must have Office 365 tenancy located in Australia or other supported locations. We can advise you of the other supported locations at the time of your application for the Service.
  • Customers must accept Telstra as a Cloud Service Provider (CSP) for their tenancy.
  • The TCO365 Service is applicable only to End Users who are based in Australia.  In our reasonable discretion, End Users who are based in Australia may use the Service overseas for short periods (for instance, an overseas trip).  The performance of the Service may be impacted when it is accessed via the Internet overseas or any overseas carrier network.

Minimum Term

Your minimum monthly charge

Early Termination Charge

If you cancel your service, you will not be charged an Early Termination Charge (ETC).

Manage your service online

You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com

Billing

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period.

To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up a direct debit. For more information on other bill payment options, go to telstra.com/billpay

We're here to help

You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).

Complaints or Disputes

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Client Executive if you have one

• visit telstra.com.au/small-business/support/contact-us

Further Information

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

Summary

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms

Microsoft, Office, OneDrive, Yammer, SharePoint and Lync are registered trademarks of Microsoft Corporation in the United States and/or other countries. ® are registered trademarks and ™ are trademarks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB9207-Wed Dec 11 00:00:00 AEDT 2019

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