Plans Microsoft Dynamics 365 Enterprise Edition Plan 1 Microsoft Dynamics 365 for Customer Service, Enterprise Edition Microsoft Dynamics 365 for Field Service, Enterprise Edition Microsoft Dynamics 365 for Project Service Automation, Enterprise Edition Microsoft Dynamics 365 for Sales, Enterprise Edition Microsoft Dynamics 365 for Sales, Enterprise Edition for SMB Microsoft Dynamics 365 for Team Members, Enterprise Edition Microsoft Dynamics 365 for Team Members, Enterprise Edition for SMB
Monthly Charge

Minimum Monthly Charge

Business Demand Data
Monthly Data Allowance
Network Access
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Devices
Allowances
Charge per user/per month

(inc GST)

$173.69 $143.44 $143.44 $143.44 $143.44 $55.99 $12.10 $7.04

Charge per user/per month

(inc GST)

Microsoft Dynamics 365 Enterprise Edition Plan 1 Microsoft Dynamics 365 for Customer Service, Enterprise Edition Microsoft Dynamics 365 for Field Service, Enterprise Edition Microsoft Dynamics 365 for Project Service Automation, Enterprise Edition Microsoft Dynamics 365 for Sales, Enterprise Edition Microsoft Dynamics 365 for Sales, Enterprise Edition for SMB Microsoft Dynamics 365 for Team Members, Enterprise Edition Microsoft Dynamics 365 for Team Members, Enterprise Edition for SMB
$173.69 $143.44 $143.44 $143.44 $143.44 $55.99 $12.10 $7.04

Information about the service

Your plan is for a Microsoft Dynamics 365 application which is available through the Telstra Apps Marketplace.

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) application, which is hosted by Microsoft.

Minimum Requirements

To qualify for Microsoft Project for Office 365 you are required to have a valid ABN/ACN or ARBN

You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit marketplace.telstra.com and create an account.

You may need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on marketplace.telstra.com and Our Customer Terms

You need to also purchase a user licence for each user of the Microsoft Dynamics 365 application (User SL).

You’re responsible for ensuring that you meet these requirements.

Telstra Apps Marketplace

The Telstra Apps Marketplace is a web-based marketplace that enables you to purchase and manage various software applications that we make available from time to time.

Minimum Term

Casual. There is no fixed or minimum term but you need to give us 30 days’ notice to cancel your Microsoft Dynamics 365 subscription.

What's Included?

Plans and Applications

Dynamics 365 Enterprise Edition Plan 1

Dynamics 365 for Customer Service Enterprise Edition

Dynamics 365 for Field Service Enterprise Edition

Minimum licences

1        

1        

1       

View activity feeds

  •       
  •        
  •        

Manage activities

  •         
  •         
  •      

Read and write custom application data

  •         
  •        
  •       

Customer Service automation

  •        
  •         

 

Field Service automation

  •        

 

  •         

Project Service automation

  •         

 

 

Sales force automation

  •        

 

 

Plans and Applications

Dynamics 365 for Project Service Automation Enterprise Edition

Dynamics 365 for Sales Enterprise Edition

Dynamics 365 for Sales Enterprise Edition for SMB

Minimum licences

1        

1        

1       

View activity feeds

  •  
  •  
  •  

Manage activities

  •  
  •  
  •  

Read and write custom application data

  •  
  •  
  •      

Customer Service automation

 

 

 

Field Service automation

 

 

 

Project Service automation

  •         

 

 

Sales force automation

 

  •         
  •         

Plans and Applications

Dynamics 365 for Team Members Enterprise Edition

Dynamics 365 for Team Members Enterprise Edition for SMB

Minimum licences

1      

1

View activity feeds

  •        
  •        

Manage activities

 

 

Read and write custom application data

  •         
  •        

Customer Service automation

 

 

Field Service automation

 

 

Project Service automation

 

 

Sales force automation

 

 

Information about the pricing

Your Minimum Monthly Charge

As per table at the top of this page

Early Termination Charge

There is no Early Termination Charge.

Other information

Manage your service online

You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com

Billing

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

To opt in to receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up a direct debit.

For more information on other bill payment options, go to telstra.com/billpay

Important Information about your first bill

When you first start a plan or change your plan partway through a billing period, your first bill will include your minimum monthly charge in advance. It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period.

We're here to help

You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).

Complaints or disputes

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Client Executive if you have one

• visit telstra.com/business/complaints

Further Investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

Summary

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms

Microsoft and Dynamics are trademarks of Microsoft Corporation in the United States and/or other countries. ® are registered trademarks and ™ are trademarks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB6010-Wed Feb 05 00:00:00 AEDT 2020

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