The Good Guys Mobile Upfront Data Plans

You may bring your own compatible device with this plan, or may purchase an eligible device with this plan from The Good Guys.

Important: You must make sure your device is compatible, or it may not be able to make calls, including calls to emergency services. See telstra.com/support/mobile-devices/enable-volte-mobile-phone for more information on compatible devices. 

If you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some webpages, videos, social media and content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network.  You receive SMS and/or email alerts in near real-time when you reach 50%, 85% and 100% of your Data allowance. To check your usage, install the The Good Guys Mobile app on your smartphone or tablet. 

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.  

To be eligible for a voucher, you must connect to a new The Good Guys Mobile service and sign up to a Better or Best plan. Bonus voucher is only available when offered. The voucher will entitle you to the purchase of goods from The Good Guys stores. It's not transferable or redeemable for cash (including any unused part). If you cancel or move to a lower cost plan then you'll need to pay a Voucher Repayment Fee pro-rated against the remaining months of your plan’s minimum term. You can view the remaining months in your term in The Good Guys Mobile App, to find out the Voucher Repayment Fee that applies to you, contact 13 50 88, or visit your local The Good Guys store.

When you start your plan, you will be charged for the first month when you place your order.

Autopay : You’ll be charged for the first month when you order. After that:  

• If you’re new to Autopay, you’ll pay on the same day each month.

• If you already have other The Good Guys Mobile services on AutoPay, charges will start from your next AutoPay payment date.

Check The Good Guys Mobile app for payment dates.

Autopay: Your plan will be paid automatically from your credit/debit card (Visa, MasterCard, American Express) or bank account. Check the Direct Debit Payment Terms for details

If you are moving your existing service and it currently has International Roaming blocked this will continue to apply on your new Plan, otherwise, International Roaming and International Day Pass are activated by default on your plan. You can deactivate them using the My Telstra app. For an additional charge per day an International Day Pass lets you make and receive unlimited standard voice calls and SMS and includes 2GB data for use each day (AEST) when traveling in Eligible Roaming Destinations.If your daily data allowance of 2GB within the Day Pass runs out, you'll get a text with the option for a 2GB data top-up for $10 that stays active for 31 days. For more information see the International Day Pass Critical Information Summary.

For more information visit Telstra.com/overseas or see the International Day Pass Critical Information Summary.

Visit Can I reduce my bill costs when I’m travelling overseas? for information on spend management tools while you’re overseas.

Yes, you can cancel your plan at any time by calling us on 13 50 88 or visiting a The Good Guys store. When you cancel, your service will be disconnected immediately. We won’t refund any money you’ve already paid and you’ll need to pay out any remaining Voucher Repayment Fee.

You’ll need to repay Telstra for any vouchers you received when you purchased your plan. The Voucher Repayment Fee (if applicable) is pro-rated, equal to the total amount of the base voucher and Bonus Voucher if offered during the promotional period divided by 24 and multiplied by months (or part months) remaining in your plan term.

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b) If you don’t like the changes or the new plan, you can cancel your plan.  

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Message us through  The Good Guys Mobile app for support or call 13 50 88 or 133 677 (TTY), to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms