A International Day Pass charge is automatically applied when you use your services overseas in eligible destinations. Usage includes making or receiving a call, sending an SMS or using mobile data.

International Day Pass is available for use each day but you’re only charged when you use your service overseas in an eligible country. Each day a service is used in an eligible destination, $5 or $10 will be charged to your account and the inclusions listed in the table above will be available for use that day (AEST). Unused data expires at the end of each day (AEST).

If you cancel your International Day Pass or deactivate roaming during that day, you’ll still be charged the Day Pass charge for that day.

The International Day Pass is available to you as a Telstra Consumer or Small Business Post-Paid Mobile customer.

The International Day Pass is not available for any services on the following plans:

• Mobile plan $129, Mobile Lease plan $129, Mobile BYO $89, Ultimate Mobile plan $199, Ultimate Mobile Lease plan $199, Go Mobile Plus (or Swap) Plans $129 or above, My Business Mobile (or Lease) Plans $129 or above, Premium Mobile Plus, Premium Mobile Plan, Premium Swap Plan, My Business Premium Lease Plan, My Business Premium Mobile Plan, Business Premium Mobile Plan, Corporate Mobile Plus, Enterprise Fleet Plan, Business Fleet Plus, Business Fleet Connect, and any other plans or offers that include an International Roaming allowance.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

For information about using your service overseas and other tips to help you stay in control of your costs, visit Can I reduce my bill costs when I’m travelling overseas? and for Telstra Business customers visit telstra.com/business/overseas

If you would like to activate or deactivate International Roaming, you can do so online via My Telstra app. Alternatively call, even when travelling, free from your Telstra mobile, on +61 439 12 5109.

We also have spend management tools to help you monitor your International Roaming usage. For more information, including how to register for these tools, visit Can I reduce my bill costs when I’m travelling overseas?

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit telstra.com/telstralegalrestructure. This message is from Telstra Corporation Limited and Telstra Limited.