Business as usual while you're overseas

Your business doesn’t need to stop while you’re travelling overseas, you can take your mobile phone, tablet or mobile broadband with you and still enjoy great rates and coverage. 

Things to do before you go overseas

Check

Check to see if we support International Roaming at your destination and view our pay-as-you-go-rates and available Travel Passes for each country.


Activate

Activate Roaming on your mobile phone or mobile broadband service.

Activate Roaming

Do you have an Account Manager ?

Activate International Roaming

Pre-purchase Travel Pass

You may be eligible to purchase a Travel Pass up to 60 days before you head overseas. Check your eligibility and pre-purchase a Travel Pass through Your Telstra Tools.


Learn more about Travel Pass

Purchase Travel Pass in Your Telstra Tools

Things to do when you arrive

  • TURN ON your device when you reach your destination, and ensure data roaming is switched on.
  • CONNECT automatically to the local mobile network. Once connected, you’ll receive an SMS from us (if your device is capable of receiving SMS) confirming that Roaming has been activated, including the pay-as-you-go rates for your destination. If you pre-purchased a Travel Pass, you’ll also get an SMS to confirm when this is active.
  • PURCHASE a Travel Pass (if you haven’t already pre-purchased one) and enjoy the peace of mind of managing your Roaming costs, and convenience of using your own number.

International Roaming

Travel Pass – don’t leave home without one

A Travel Pass is one of the easiest ways to take your mobile or mobile broadband service overseas and manage your International Roaming costs.

For a one-off charge, a Travel Pass can be used in more than 40 eligible countries for the duration of time purchased on your pass.

While you’re in an eligible country, you not only receive a data allowance for use in that zone, but you can also make unlimited voice calls and SMS to standard numbers anywhere in the world.

Eligible Countries:
New Zealand

Eligible Countries:
Brunei, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand + includes Zone 1 countries

 

Eligible Countries:
Argentina, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Luxembourg, Macedonia, Mexico, Nauru, Netherlands, Norway, Papua New Guinea, Poland, Portugal, Romania, Saudi Arabia, Serbia, Slovak Rep., Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, UAE, UK, USA, Vanuatu + includes Zone 1 and 2 countries

Check your International Data Usage

Visit www.telstra.com/mpm from your device to view your International Data usage. Accessing this website from overseas doesn’t count towards your data usage.

Telstra 24x7® App

Make sure you download the Telstra 24x7 App before you depart Australia, so that you don’t incur download charges at the international rate.

#108#

To track your voice, SMS and data usage, simply dial #108# from your Telstra service. This feature is free to access when overseas.

International Roaming alerts

International Roaming

When you arrive at your destination and turn on your device, you’ll receive an SMS from Telstra informing you that International Roaming is active.

If you’ve purchased a Travel Pass, you’ll receive an SMS when it’s active on your service. You’ll also receive a reminder SMS to notify you when your Travel Pass is about to expire.

You will only be able to receive these notifications if your device is capable of receiving SMS. 

Usage alerts

While you’re overseas, we will send you SMS alerts to keep you informed of your spend and usage (if your device is capable of receiving SMS).

  • If you’re using data at our pay-as-you-go rates, or exceed your Travel Pass allowance, we’ll send you an SMS every time you use $100 worth of data.
  • If you’re using data with a Travel Pass, we’ll send you alerts at 50%, 85% and 100% of your data allowance.
  • If you’ve purchased a Travel Pass, you’ll get an SMS reminder approximately 12 hours before your pass expires so that you have time to purchase another Travel Pass and roll over any unused data.

Questions about International Roaming?

24x7 Chat

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If you're using chat overseas, data charges apply.

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Support

More information can be found in our Frequently Asked Questions.
 

 

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