Telstra Install - Microsoft 365 Business

Package		M365 Business - Essential Customer Setup
Monthly Charge 12 month term
Monthly Charge		$990 Per customer tenancy (Once off Charge)
Monthly Charge 12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included		This package includes a standard setup and activation of a customer's Microsoft 365 Business tenancy, including users and customer domain. This package also includes configuration of a customer's Microsoft 365 Business environment to Telstra's policies, as outlined in our separate agreement with you. Service Elements: Set-up Microsoft 365 customer tenancy including administrators Create or import users Set-up DNS Add Customer logo Service validation and testing Deploy and set up policies - Exchange Online, Azure Active Directory, SharePoint Online and Security & Compliance
What's Not Included
Minimum Cost Standard Pack with Netflix Includes set up costs (with Self Install Kit option)	Casual month by month
Maximum Early Termination Charges (ETC)		Not applicable
Maximum Early Termination Charges (ETC) 12 month term
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month
Devices
Allowances
Minimum Cost		$990

Monthly Charge

$990 Per customer tenancy (Once off Charge)

What's Included?

M365 Business - Essential Customer Setup

This package includes a standard setup and activation of a customer's Microsoft 365 Business tenancy, including users and customer domain. This package also includes configuration of a customer's Microsoft 365 Business environment to Telstra's policies, as outlined in our separate agreement with you.

Service Elements:

Set-up Microsoft 365 customer tenancy including administrators
Create or import users
Set-up DNS
Add Customer logo
Service validation and testing
Deploy and set up policies - Exchange Online, Azure Active Directory, SharePoint Online and Security & Compliance

M365 Business - Essential Customer Setup
Maximum Early Termination Charges (ETC)
Not applicable

M365 Business - Essential Customer Setup
Minimum Cost
$990

Package		M365 Business - Essential User Setup
Monthly Charge 12 month term
Monthly Charge		$200 Per User (Once off Charge)
Monthly Charge 12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included		This addition to Essential Customer Set-up includes general user setup and email migration for users. Service Elements: General set-up of end user including: - Set-up of MFA (multi factor authentication) - Set-up Gmail, Apple Mail or Windows (as applicable) on up to 3 devices per user Email migration of 1 email box per user up to 50GB
What's Not Included
Minimum Cost Standard Pack with Netflix Includes set up costs (with Self Install Kit option)	Casual month by month
Maximum Early Termination Charges (ETC)		Not applicable
Maximum Early Termination Charges (ETC) 12 month term
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month
Devices
Allowances
Minimum Cost		$200

M365 Business - Essential User Setup
Monthly Charge
$200 Per User (Once off Charge)

What's Included?

M365 Business - Essential User Setup

This addition to Essential Customer Set-up includes general user setup and email migration for users.

Service Elements:

General set-up of end user including:

- Set-up of MFA (multi factor authentication)

- Set-up Gmail, Apple Mail or Windows (as applicable) on up to 3 devices per user

Email migration of 1 email box per user up to 50GB

M365 Business - Essential User Setup
Maximum Early Termination Charges (ETC)
Not applicable

M365 Business - Essential User Setup
Minimum Cost
$200

Package		M365 Apps for Business Setup
Monthly Charge 12 month term
Monthly Charge		$120 Per User (Once off Charge)
Monthly Charge 12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included		These additional services allow customers to select deployment for additional components within Microsoft 365 Business as agreed between the parties. Service Elements: Installation of Microsoft 365 Apps for up to 3 devices (PC, mobile, tablets) *Maximum of 3 devices per user at time of installation
What's Not Included
Minimum Cost Standard Pack with Netflix Includes set up costs (with Self Install Kit option)	Casual month by month
Maximum Early Termination Charges (ETC)		Not applicable
Maximum Early Termination Charges (ETC) 12 month term
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month
Devices
Allowances
Minimum Cost		$120

M365 Apps for Business Setup	Standard
Monthly Charge
$120 Per User (Once off Charge)

What's Included?

M365 Apps for Business Setup

Standard

These additional services allow customers to select deployment for additional components within Microsoft 365 Business as agreed between the parties.

Service Elements:

Installation of Microsoft 365 Apps for up to 3 devices (PC, mobile, tablets)

*Maximum of 3 devices per user at time of installation

M365 Apps for Business Setup	Standard
Maximum Early Termination Charges (ETC)
Not applicable

M365 Apps for Business Setup	Standard
Minimum Cost
$120

Package		M365 Business - Endpoint Manager Admin Portal and User Setup
Monthly Charge 12 month term
Monthly Charge		$400 per customer tenancy (Once off Charge); $120 per user
Monthly Charge 12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included		These additional services allow customers to select deployment for additional components within Microsoft 365 Business as agreed between the parties. Service Elements: Set-up Intune Mobile Device Management (MDM) tenancy including MDM policies for Bring Your Own Device User/Mobile Device Enrolment Maximum of 3 mobile devices per user at time of installation Desktop/Laptop PCs not included
What's Not Included		This service does not include the following: The service does not include any equipment installation, application licencing, connectivity, or anything not set out in our separate agreement with you as being included as part of the service Ongoing monitoring or management of the Microsoft 365 Business environment and customer tenancy is not included Windows 10/11 installation is not included Onsite installation is not included. This is a remote service only. Onsite installation and support can be purchased separately on a project and/or hourly basis Work outside standard packages: Additional hours of work above the relevant packaged inclusion (to meet your specific requirements) is not included (e.g. Teams, phone system integration, Teams app, and Telstra Calling for Office 365). Separate quotes will apply Software updates on your device such as windows updates or iOS updates on iPhone etc. or any other software or firmware updates required before the deployment and installation service can commence Enterprise licencing: The service is applicable to Business plans only. Enterprise licences are not applicable Email migrations over 50GB per inbox and migration of shared/central shared inboxes - should the customer require these services, further charges may apply SharePoint and OneDrive is limited to activation of the services as per the MS licence subscription and does not include any data migration or usability testing. Copying of data from source to destination is the customer's responsibility or can be purchased separately on a time and materials basis Anything else not explicitly described in this document as being part of the standard service, is not included.
Minimum Cost Standard Pack with Netflix Includes set up costs (with Self Install Kit option)	Casual month by month
Maximum Early Termination Charges (ETC)		Not applicable
Maximum Early Termination Charges (ETC) 12 month term
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month
Devices
Allowances
Minimum Cost		$520

M365 Business - Endpoint Manager Admin Portal and User Setup	Standard
Monthly Charge
$400 per customer tenancy (Once off Charge); $120 per user

What's Included?

M365 Business - Endpoint Manager Admin Portal and User Setup

Standard

These additional services allow customers to select deployment for additional components within Microsoft 365 Business as agreed between the parties.

Service Elements:

Set-up Intune Mobile Device Management (MDM) tenancy including MDM policies for Bring Your Own Device
User/Mobile Device Enrolment

*Maximum of 3 mobile devices per user at time of installation

*Desktop/Laptop PCs not included

What's Not Included

M365 Business - Endpoint Manager Admin Portal and User Setup

Standard

This service does not include the following:

The service does not include any equipment installation, application licencing, connectivity, or anything not set out in our separate agreement with you as being included as part of the service
Ongoing monitoring or management of the Microsoft 365 Business environment and customer tenancy is not included
Windows 10/11 installation is not included
Onsite installation is not included. This is a remote service only. Onsite installation and support can be purchased separately on a project and/or hourly basis
Work outside standard packages: Additional hours of work above the relevant packaged inclusion (to meet your specific requirements) is not included (e.g. Teams, phone system integration, Teams app, and Telstra Calling for Office 365). Separate quotes will apply
Software updates on your device such as windows updates or iOS updates on iPhone etc. or any other software or firmware updates required before the deployment and installation service can commence
Enterprise licencing: The service is applicable to Business plans only. Enterprise licences are not applicable
Email migrations over 50GB per inbox and migration of shared/central shared inboxes - should the customer require these services, further charges may apply
SharePoint and OneDrive is limited to activation of the services as per the MS licence subscription and does not include any data migration or usability testing. Copying of data from source to destination is the customer's responsibility or can be purchased separately on a time and materials basis
Anything else not explicitly described in this document as being part of the standard service, is not included.

M365 Business - Endpoint Manager Admin Portal and User Setup	Standard
Maximum Early Termination Charges (ETC)
Not applicable

M365 Business - Endpoint Manager Admin Portal and User Setup	Standard
Minimum Cost
$520

Information about the service

The Telstra Install - Microsoft 365 Business service is a professional service to remotely install, configure, verify and handover a new Microsoft 365 Business environment and customer tenancy, based on Telstra's policies for Microsoft 365 Business.

If site visits are required call out fees will apply.

Call out fees are applicable if an on-site installation service is requested. Work outside the standard Service package inclusions will attract additional fees, as separately agreed with you. For further details on call out fees visit telstra.com.au/small-business/online-support/business-software/call-out-fee or speak to your Telstra Business Technology Centre representative.

Eligibility

You can order this service if:

you are a Telstra business customer with an ABN
you have separately purchased applicable a Microsoft 365 Business subscription from Telstra, Microsoft, or an authorised Microsoft Cloud Service Provider (CSP); and
you acknowledge and agree that extended business hours support is only available at certain locations

Information about pricing

The charges for your service depend on the types of licences and services you wish to have installed, and what add-on options you request (e.g. email migrations and onsite services). Standard rates for the service packages are set out above.

Bill payment charges

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

Need help? We're here for you

Please visit telstra.com.au/contact-us us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

Complaints or disputes

If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.

Further investigation

If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us

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