Telstra Upfront Data Plans

5G network access: Your plan provides access to Telstra’s 5G network, including coverage from both 5G Standalone (5G SA) and 5G Non-standalone (5G NSA) mobile sites.  5G NSA is available in most metro and many regional areas when using any 5G NSA compatible device, while 5G SA is available in limited areas but continues to expand. To access 5G SA mobile sites, you will need to have a 5G SA compatible device and SIM (see https://www.telstra.com/coverage-networks/our-coverage/5g-standalone).

Devices and SIMs that do not support 5G SA will continue to have access to 4G in new 5G SA only areas.

Check our coverage maps at telstra.com/our-coverage to see what network coverage is predicted to be available in the areas where you intend to use your service, as well as information about factors that may impact coverage.

Bring your own compatible device or buy one outright or with 12, 24, or 36 monthly payments (some exclusions apply). If you cancel early, you’ll need to pay the rest of your device repayments in full. Make sure your device works with our network - especially for emergency calls.

Check compatibility at telstra.com/support/mobiles-devices/enable-volte-mobile-phone

Your data allowance is for personal use. The FairPlay Policy applies.

You won’t be charged if you go over your monthly data allowance. Instead, your data will be slowed to 1.5Mbps or below, making some content slower to load - such as HD video or high-speed applications. Heavy data users may experience slower speeds during busy periods.

You’ll get alerts at 50%, 85%, and 100% usage. Check your usage in the My Telstra app.

You're eligible to add on up to 5 Bundle Plans if you’re on an Essential or Premium Mobile plan. If you cancel or change your Essential or Premium Mobile plan you will no longer be eligible for Bundle Plans and existing Mobile Bundle Plans or Data Bundle Plans will be moved to an in-market plan. We’ll be in touch to let you know about these changes.

You can manage your payment methods in the My Telstra app. If you have chosen AutoPay, we'll automatically debit your service payments each month. View our Direct Debit Services Agreement at telstra.com/setupdirectdebit

There are no payment fees if you pay using AutoPay via Bank Account, or BPAY to pay your Telstra bill. More info about additional payment options including any applicable fees at  telstra.com/payment-fees

We may change your plan including price and inclusions or move you to a new one (which may cost more). If it has a detrimental impact on you, we’ll give you at least 30 days’ notice. You can cancel if you’re not happy, but you’ll need to pay off any remaining device, accessory or service costs.

You can cancel your plan at any time by calling us, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately, and we won't refund any money you've already paid. Cancellation of your service will impact other services, accessories or device repayments linked with it. We will let you know if any other charges apply when you cancel.

To check early cancellation fees, log in at telstra.com/myaccount or to the My Telstra app, go to your service details, and review your plan or contract for any charges or remaining device payments.

To use your Telstra service overseas you need an International Roaming Day Pass. Unless already switched off, International Roaming and Day Pass will be automatically enabled on all mobile plans for selected overseas destinations. You can disable International Roaming in the My Telstra app (charges may apply outside of Australia). Cost and data allowances depend on the zone of your destination. If your daily data allowance of 2GB within the Day Pass runs out, you'll get a text with the option for a 2GB data top-up for $10 that stays active for 31 days. Read about destinations and zones at telstra.com/international-roaming.

If you’re travelling to a destination where our International Roaming Day Pass isn’t available, you cannot use your Telstra service.

All customers must adhere to our FairPlay Policy. This means you shouldn't use your service in an unacceptable, unfair, or dishonest way, or do anything that interferes with the network or causes significant congestion. If you breach the policy, we might stop or cancel your service. For more details, visit telstra.com/customer-terms.

Telstra collects your personal information to provide you with products and services. Without it, we may not be able to give you these products or services. We also use it for things like administration, security and fraud protection, communications and marketing, and analysis to help us improve and create products and services.

To find more details on what personal information we collect, how we use it, how to access or correct your personal information, or to make a complaint, please visit our privacy statement at telstra.com/privacy.

Learn about staying safe online at telstra.com/online-safety-wellbeing including the safe use of devices and content filters, the role of eSafety and how to report harmful online content. To learn about the Family Friendly Filter program, go to the Australian Telecommunications Alliance (ATA) website at austelco.org.au/news-and-resources/family-friendly-filter/.

Get help in the My Telstra app 

Contact us in the My Telstra app. Troubleshoot problems, manage your account and more. To sign in, visit telstra.com/my-telstra.

Other contact options

To find out how to get in touch online, on the phone, or in person visit telstra.com/contact-us or call us on 13 22 00.

For support for your business needs visit telstra.com/small-business/support/contact-us or call us on 13 20 00.

Speak with us in your language 

For help in languages other than English, call the Telstra Interpreter Service on 1800 241 600 Monday to Friday 8am – 6pm (AEST):

• ةيروفلا ةمجرتلا تامدخ 
• Servicios de interpretación
• Dịch vụ phiên dịch
• ⼝譯服務
• ⼝译服务
• ਦੁਭਾਸ਼ੀਏ ਸੇਵਾਵਾਂ 

National Relay Service (NRS)

If you are Deaf, hard of hearing or have a speech or communication difficulty you can use the National Relay Service (NRS) to contact us. First, choose your NRS access option.  Next, tell the relay officer our number: 13 22 00. For information about the NRS, visit accesshub.gov.au, call 1800 555 660 or text 0416 001 350

If you're not happy with something and want to make a complaint, visit telstra.com/complaints. We appreciate your feedback and are dedicated to resolving your complaint in a timely, fair, and transparent way. If you’re not happy with how your complaint has been resolved you can contact the Telecommunications Industry Ombudsman (TIO), go to tio.com.au or call 1800 062 058. The TIO is a free and independent service.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.