Plans Microsoft® Exchange Online (Plan 1) Microsoft® Exchange Online (Plan 2) Microsoft® Exchange Online Kiosk
Monthly Charge

Minimum Monthly Charge

Annual Price Review
Business Demand Data
Monthly Data Allowance
Network Access
Plan Speeds
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
What's Not Included
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Charge per user/per month

(inc GST)

$6.05 $12.10 $2.97

Charge per user/per month

(inc GST)

Microsoft® Exchange Online (Plan 1) Microsoft® Exchange Online (Plan 2) Microsoft® Exchange Online Kiosk
$6.05 $12.10 $2.97

Information about the service

Your plan is for a Microsoft® Exchange Online application which is available through the Telstra Apps Marketplace. The Microsoft Exchange Online application is a Microsoft hosted enterprise messaging application.

Minimum Requirements

To qualify for Microsoft Exchange Online you are required to have a valid ABN/ACN or ARBN

 You need to take up one of the following user licences for each user of the application (User SL):

  • Exchange Online Kiosk User SL; 
  • Exchange Online (Plan 1) User SL; and 
  • Exchange Online (Plan 2) User SL.

You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit and create an account.

You may need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on and Our Customer Terms

You’re responsible for ensuring that you meet these requirements.

Telstra Apps Marketplace

The Telstra Apps Marketplace is a web-based marketplace that enables you to purchase and manage various software applications that we make available from time to time.

Minimum Term

Casual. There is no fixed or minimum term but you need to give us 30 days' notice to cancel your Microsoft Exchange Online application.

What's included?

The Microsoft Exchange Online application includes:

  • Outlook® Web App (regular and light versions); 
  • Global Address List access; 
  • Mailbox access through the POP3 protocol; 
  • spam filtering and virus protection through Microsoft Exchange Online Protection; 
  • Microsoft data protection and security features; and 
  • access to and use of the Microsoft Online Portal. 

Depending on what User SL you choose, your Microsoft Exchange Online application also includes the features listed in the table below:

Application Features

Kiosk per user SL

(Plan 1) per user SL

Online (Plan 2) per user SL

Mailbox size primary mailbox




Mailbox size personal archive




Maximum number of mailboxes

As advised by Microsoft from time to time

IMAP Mailbox access through the IMAP4 protocol



Support of Microsoft Exchange ActiveSync®


Hosted Voicemail (Unified Messaging)




Legal hold capabilities which help preserve mailbox content for a specific period




Information about the pricing

Your Minimum Monthly Charge

As per table at the top of this page

Early Termination Charge

There’s no Early Termination Charge.

Other information

Manage your service online

You can manage your Telstra Apps Marketplace applications online at


The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

To opt in to receiving paperless billing, visit to request an email bill and/or set up a direct debit.

For more information on other bill payment options, go to

Important Information about your first bill

When you first start a plan or change your plan partway through a billing period, your first bill will include your minimum monthly charge in advance. It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period. You’ll receive a proportion of your Monthly Call Allowance based on the number of days left in the billing period and your full Monthly Call Allowance in the next month. You’ll receive a full month’s data allowance.

We're here to help

You’ll find more information at If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).

Complaints or Disputes

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Client Executive if you have one

• visit

Further Investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at


This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at

Microsoft, Outlook, and ActiveSync are registered trademarks and trademarks of Microsoft Corporation in the United States and/or other countries. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB2610-Thu Feb 06 00:00:00 AEDT 2020

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