Your plan is for a Microsoft® Exchange Online application which is available through the Telstra Apps Marketplace. The Microsoft Exchange Online application is a Microsoft hosted enterprise messaging application.

To qualify for Microsoft Exchange Online you are required to have a valid ABN/ACN or ARBN

 You need to take up one of the following user licences for each user of the application (User SL):

• Exchange Online Kiosk User SL; 
• Exchange Online (Plan 1) User SL; and 
• Exchange Online (Plan 2) User SL.

You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit marketplace.telstra.com and create an account.

You may need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on marketplace.telstra.com and Our Customer Terms. 

You’re responsible for ensuring that you meet these requirements.

The Telstra Apps Marketplace is a web-based marketplace that enables you to purchase and manage various software applications that we make available from time to time.

Casual. There is no fixed or minimum term but you need to give us 30 days' notice to cancel your Microsoft Exchange Online application.

The Microsoft Exchange Online application includes:

• Outlook® Web App (regular and light versions); 
• Global Address List access; 
• Mailbox access through the POP3 protocol; 
• spam filtering and virus protection through Microsoft Exchange Online Protection; 
• Microsoft data protection and security features; and 
• access to and use of the Microsoft Online Portal. 

Depending on what User SL you choose, your Microsoft Exchange Online application also includes the features listed in the table below:

As per table at the top of this page

There’s no Early Termination Charge.

You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

To opt in to receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up a direct debit.

For more information on other bill payment options, go to telstra.com/billpay

When you first start a plan or change your plan partway through a billing period, your first bill will include your minimum monthly charge in advance. It will also include a proportion of your minimum monthly charge based on the number of days left in the billing period. You’ll receive a proportion of your Monthly Call Allowance based on the number of days left in the billing period and your full Monthly Call Allowance in the next month. You’ll receive a full month’s data allowance.

You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Client Executive if you have one

• visit telstra.com/business/complaints

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms