Telstra Corporate Mobile Plus

Unless we otherwise agree, Corporate Mobile Plus is not available to new or recontracting customers on and from 18 August 2020.

To be eligible to connect mobile services under Corporate Mobile Plus, you must have: (a) an ABN, ACN or ARBN; and (b) a current Corporate Mobile Plus customer agreement with us. 

Services connected to plans other than Corporate Mobile Plus Plans can’t be on the same account as services on Corporate Mobile Plus Plans. 

Corporate Mobile Plus Plans are not available with any other Telstra offer unless advised by us otherwise.

You can bring your own compatible device or purchase an eligible device with this plan, payable over 24 monthly payments (excluding Basic $20 Plans).

If you migrate an Existing Eligible Mobile Service to an Eligible Corporate Mobile Plus Plan we may charge an applicable early termination fee under the terms and conditions that apply to your Existing Eligible Mobile Service. We may also cancel any plans or services used by you in conjunction with that Existing Eligible Mobile Service and charge you any applicable early termination charges for those plans or services.

The Corporate Mobile Plus Plans are not available to new or recontracting customers on and from 18 August 2020.

Your Corporate Mobile Plus Plan’s monthly access charge may include an overseas roaming allowance for voice calls, SMS and/or data usage in Eligible Countries.  The list of eligible countries is set out in clause 10 of Part I – Heading Overseas – Our Customer Terms - Business & Government - Telstra.  Any unused Monthly International Roaming Allowance expires at the end of each month.

If you exceed your Monthly International Roaming Allowance, you will be charged for any additional data usage in an Eligible Country and standard international roaming charges for all other usage and for all usage in countries other than Eligible Countries in accordance with the charges set out in Part I – Heading Overseas – International Roaming of the Telstra Mobile Section of Our Customer Terms. 

On and from 21 May 2018, if international roaming is activated on the mobile services connected to the Corporate Mobile Plus Plans on your account, then you also agree to 

take up an International Roaming $10 Day Pass (IR Day Pass) for each mobile service connected to a Corporate Mobile Plus Plan on your account (except Executive and Global Plans) on the terms set out in clause 12 of Part I – Heading Overseas – International Roaming of the Telstra Mobile Section of Our Customer Terms (IR Day Pass Terms).  The IR Day Pass will be charged to your account when it is activated according to the IR Day Pass Terms. 

When you start your plan, you will be charged for the first month when you place your order. If you purchase a phone, tablet or mobile broadband device on repayment, you will also be charged for the first month when you place your order.

You make an initial payment when you order this plan. The minimum monthly plan charge is charged in advance, on the same day each month.

You’ll need to pay for this plan via from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our Direct Debit Payment Terms for more details.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

You can cancel your Corporate Mobile Plus Plan at any time. There is no early termination charge (ETC) at a service level (ETCs may apply when you cancel your Corporate Mobile Plus customer agreement) but you must pay any costs incurred up to the point of cancellation, including minimum spend and services commitments in your Corporate Mobile Plus customer agreement.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options.  Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative / accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints.  We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.  This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms 

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit telstra.com/telstralegalrestructure. This message is from Telstra Corporation Limited and Telstra Limited.

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