- Description of services
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Telstra Analyser Online is an online reporting and traffic analysis tool that provides you with statistical information about your Inbound Services.
- Information About the Service
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Telstra Analyser Online is available to report on the following services (some of which are Inbound Services): Freecall One8, Freecall 1800, Priority One3, Priority 1300, InfoCall, SecuriDial, International Freecall, Global 800, Computer Telephone Integration (CTI) and Network IVR.
You can choose Telstra Analyser Online (standard) or the Telstra Analyser Online (advanced)
Telstra Analyser Online (standard)
Telstra Analyser Online (advanced)
The standard version of Telstra Analyser Online provides you with 11 pre-defined reports in a format which cannot be changed.
The advanced version of Telstra Analyser Online provides you with all the reports, functions and features of the standard version, as well as an additional 8 reports and an ability to create, customise and save your own reports.
You need to have a separate account for each user that wishes to have access to Telstra Analyser Online. We cannot provide you with historical data on your Inbound Service for the timeframe before you receive the Telstra Analyser Online service.
- Information About Pricing
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Charges
Telstra Analyser Online (standard)
Telstra Analyser Online (advanced)
$33 per month per user ID
$88 per month per user ID
Set up cost
$93.50 once off connection fee per user ID
12 Months
12 Months
Minimum cost over 12 months
(includes set up cost)$489.50 per user ID
$1,149.50 per user ID
Cancellation costs
Not applicable
Network access
Internet Access
What's included
Call activity reports, Call origin reports, time of day reports, time series reports plus a selection of pre-defined reports
Call activity reports, Call origin reports, time of day reports, time series reports, Network IVR report, plus a selection of pre-defined reports, ability to create and customise reports
Important things you should know about your service
Plan prices may change.
Plan prices may change.
- Additional Charges
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Group (bulk redirect) incurs a $100.00 one time change free if you add to an existing service after your initial application. Additional users attract an additional rental fee based on the above pricing per user.
You must pay the following fee for training per product. The training fee is for a remote training session with a maximum of three people employed by you.
Half day
(excluding GST)
Full day
(excluding GST)
Training Fee
$825
$1375
All Inbound call charges can be found at Inbound Services Section – Part a – General
- How do you pay
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For all available payment options and fees, visit telstra.com/fees-on-payment-methods
- Cancelling your plan
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You can contact Telstra by email TEGFreecall@team.telstra.com or call us on 1800 446 813 to cancel your service.
When you cancel, your Inbound service will be disconnected immediately, and you will lose access to selfcare tools.
We won't refund any money you've already paid. Cancellation of your service will impact other services, accessories or device repayments linked with it. We will let you know if any other charges apply when you cancel.
- Important things you should know
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Plan prices may change.
For customer call charges and charges for moves and changes, please check Our Customer Terms for Inbound Services at telstra.com.au/customer-terms/business-government
- FairPlay Policy
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You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service. For more details, visit www.telstra.com.au/customer-terms.
- Privacy statement
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Telstra collects your personal information to give you products and services. If you don't give us this information, we may not be able to give you these products or services. We also use it for things like administration, security and fraud protection, communications and marketing, analysis to improve and create products and services.
To find more details on what personal information we collect, how we use it, how to access or correct your personal information, and how to complain, please visit our privacy statement at www.telstra.com/privacy.
- Customer service contact details
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For any questions about your offer, technical support, service or connection, you can visit telstra.com/contact us, Telstra Connect, your account representative, or call us on 1800 730 063 Option 4, then option 4. Assurance enquires can be created 24 hours/ 7 days, all other calls are answered Monday to Friday, 9am to 5pm AEST (except national public holidays).
Other contact options
Visit telstra.com.au/contact-us for support options. You can chat with us, visit a store or call us on 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas to get the help you need.
- Speak with us in your language
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For assistance in languages other than English, call the Telstra Interpreter Service on 1800 241 600 Monday to Friday 8am – 6pm (AEST).
- Information about access to internal dispute resolution process
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If you're not happy with something and want to make a complaint, visit telstra.com/complaints. We appreciate your feedback and are dedicated to resolving your complaint in a timely, fair, and transparent way.
This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.
- Contact details for the Telecommunications Industry Ombudsman (TIO)
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If you are not happy with how your complaint has been resolved you can contact the Telecommunications Industry Ombudsman (TIO), go to www.tio.com.au or call 1800 062 058. The TIO is a free and independent service.