Telstra TV

Showing 35 articles

• How to disable external control protocol

• Why does BigPond Movies need my email address?

• Why do you need credit card details if I’m paying with a BigPond Movies Gift Card?

• How soon does BigPond have a new release movie?

• Why can’t I watch a BigPond movie that I bought?

• What do the classifications mean on BigPond Movies?

• Why is my Telstra TV unable to find any channels?

• What if I can’t pair my Telstra TV to the Telstra TV app?

• Troubleshooting your Telstra TV

• Why have I lost some channels on my Telstra T-Box?

• How do I cancel my Foxtel from Telstra service?

• How do I get the Foxtel app?

• Troubleshooting the Foxtel app

• Access Mobile Foxtel or the Foxtel app

• What is the Foxtel app? 

• How do I remove Apple Music from my account?

• My TV antenna cable is plugged in but the channel scan won’t find any channels

• I can see additional channels or channels are missing

• I can’t see any program information when I bring up the TV Guide

• How do I enable Parental Controls for live TV?

• How do I turn on closed captions on my Telstra TV?

• Can I record movies and TV shows with the Telstra TV?

• What do I do if the video speed keeps buffering?

• Who do I contact if I have a problem with one of my subscriptions?

• My remote control isn’t working

• How do I turn off my Telstra TV?

• My Telstra TV not listed when pairing Telstra TV Mobile App to device

• How to find movies or TV shows using Telstra TV Search

• Why do I need to connect my antenna cable?

• How do I connect the Telstra TV Aerial Accessory Pack?

• Why do I see an error message ‘A Telstra broadband connection is required’?

• Do I need to be on Telstra broadband to watch Telstra TV^®?

• My Telstra TV chose a screen resolution that isn’t correct for my TV.
  How can I change it?

• What should I do if I get a HDCP error?

• What should I do if I get the error message ‘Your Telstra TV is disabled’?

• How do I watch FOXTEL Now on my mobile?

• What is FOXTEL Now?

• How do I watch FOXTEL Now on a Telstra TV®?

• Telstra – How do I download the Foxtel Now on Telstra TV®? – Support

• Can I watch the same shows on the Foxtel app as I can on Foxtel?

• Does the Foxtel app use my data allowance?

• How do I get my Foxtel from Telstra service in another room?

• How do I watch Pay Per View shows on Foxtel from Telstra?

• Can I watch free to air channels on my Foxtel from Telstra set-top box?

• Can I change channel packs in my Foxtel from Telstra package?

• How do I upgrade my Foxtel set-top box?

• How do I get Foxtel HD?

• What is Foxtel On Demand?

• What is the Foxtel Store?

• What other apps do Foxtel offer?

• Which features do you get on the different Foxtel viewing options?

• Can I watch BigPond Movies on more than one device?

• What do I need to know about renting BigPond Movies?

• Do I need a Telstra ID to watch a BigPond movie?

• Does BigPond Movies have Closed Captions?

• Does BigPond Movies use data?

• How is BigPond Movies different to Netflix, Stan or Foxtel Now?

• How long are BigPond Movie vouchers valid for?

• What do I need to know about using my credit card with BigPond Movies?

• Can I get BigPond Movies without a credit card or Telstra Bill?

• Why has BigPond Movies changed from downloading to streaming technology?

• What system requirements do I need for BigPond Movies?

• How to manage your Foxtel from Telstra subscription online

• Start using BigPond Movies

• Setting up my Telstra TV

• How do I activate my Telstra TV^®?

• How do I add or remove an app on my Telstra TV^®?

• Can I play shows and music from a hard drive or USB stick on my Telstra TV®?

  Can I play shows and music from a hard drive or USB stick on my Telstra TV®?

  Yes! Your Telstra TV lets you watch movies and TV shows, play music and view photos stored on external devices. 

  Here’s how:

  1. Plug your external device into the USB port on the back of your Telstra TV box
  2. Go to the ‘apps’ menu on Your Telstra TV 
  3. Add the ROKU Media Player app 
  4. n the ROKU app, select Video, Music, or Photo 
  5. Select the show or music you want to play 
  6. Select OK. 

  Good to know:

  Telstra TV can play these file types:

  • Video – MKV, MP4, MOV, WMV
  • Music – ACC, MP3, WMA, FLAC, WAV
  • Photo – JPG, PNG, GIF (non-animated)

  How do I stop a video?

  On your Telstra TV remote control select Up, Back or Home.

  How do I see the cover artwork?

  Save a JPG file of the cover artwork in the same folder as the movie or album on your external hard drive or USB stick. 

  How do I get Dolby Digital or DTS?

  Use an HDMI cable to connect your Telstra TV to a television with Dolby Digital or DTS. 
  

   

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• How much data does a Telstra TV^® use?

• What should I do if my Telstra TV^® won’t turn on?

• My Telstra TV says ‘Connection Dropped’ when I try to activate

• My Telstra TV is freezing

• How do I reset my Telstra TV^®?

• Sign up to Apple Music

• Your Apple Music questions answered

• My Apple Music subscription

• Connect multiple T-Box devices to a Home Network

• Order and view events from Main Event on Foxtel from Telstra

• Can I suspend my Foxtel from Telstra service?

• What happens when my 6 month Apple Music membership ends?

• Apple Music privacy

• Where can I get help with Foxtel?

• Fix T-Box remote control problems

• Get Foxtel from Telstra by itself or add it to an eligible bundle

• Get Foxtel on T-Box

• Hide channels on T-Box

• My Media on T-Box

• T-Box Catch Up TV

• Sign up for BigPond Movies on T-Box

• T-Box Remote App

• Can I listen to Apple Music data-free?

• Troubleshooting on your T-Box

• Use BigPond Video with T-Box

• My Telstra TV bonus offers

• What should I do if I see ‘Sorry, too many open videos. Please try again later’?

• Which devices can I watch BigPond Movies content on?

• Why isn’t my BigPond Movies Gift Card or voucher working?

• Why does my movie or TV show on BigPond Movies keep freezing?

• How do I reset my BigPond Movies account PIN?

• How do I report a show with bad quality picture or sound on BigPond Movies?

• How do I retrieve my BigPond Movies username or password?

• How do I subscribe or unsubscribe from the BigPond Movies newsletter?

• How do I get BigPond Movies?

• How do I redeem a BigPond Movies Gift Card?

• How do I change my BigPond Movies payment details?

• Can I use a gift card as part payment on BigPond Movies?

• How do I see a list of the movies and TV shows I’ve bought on BigPond Movies?

• Do I get a receipt when I buy a movie or TV show on BigPond Movies?