Get help with Flash

How do I confirm my subscription has been cancelled?

If you have successfully cancelled your subscription, you will receive an email confirming this from Flash. The email will be sent to the email address that was linked to your Flash account when signing up through Telstra.

Your Flash subscription is month to month, so you can cancel anytime.

How do I manage my account details and settings?

Important

Hubbl has replaced Streamotion as the home of Flash and it’s where you’ll find your account management tools. My Account has transitioned to a Hubbl My Account and you may receive communication from Hubbl about Flash.

Managing your Flash subscription is simple and easy.

To update your account details and settings, change your payment method or cancel your Flash subscription, here’s how:

Simply ensure you are logged into Hubbl My Account on a web browser, and then select one of the links below.

Change your account details - to update or change your account details and settings
Change your password
Change your payment method or credit card - you can select your Telstra bill as your payment method at sign up. If you change the payment method to credit card you cannot change back to Telstra as your payment method.

Alternatively, you can go straight to Flash My Account.

How do I cancel Telstra billing as my Flash payment method?

To stop your Flash subscription appearing on your Telstra bill, follow the steps below. You don’t need your Flash login details.

Good to know: This only cancels your Telstra billing payment method, it does not cancel your Flash subscription. Flash will contact you for a new payment method to continue using their service.

Using web browser:
1. Sign in to the Telstra My Offers Dashboard
2. Choose your Flash subscription
3. Select Cancel Subscription
4. Confirm cancellation.
Using My Telstra:
1. Sign into My Telstra
2. Select Services, then Your subscriptions
3. Choose your Flash subscription and select Need to make changes?
4. Select Cancel Subscription
5. Confirm cancellation.

Important

Once you cancel your Flash subscription with Telstra, you cannot add it back. However, you can sign up for a subscription directly with Flash.

How do I recover my login details?

If you have forgotten your Flash password:

Go to the Flash login page
Select Sign In
Select Forgot password? below the Login option
Enter the email linked to your Flash account
Follow the prompts in the email sent to you to reset your password.

If you’ve forgotten the email address you signed up to Flash with, sign in to Flash My Account with your mobile number to view your contact details.

What is my data usage on Flash?

When you’re streaming on Flash, the amount of data you use can differ depending on:

The quality of your stream - whether it’s in Standard Definition (SD) or High Definition (HD)
The amount of time spent streaming.

The information below breaks it down to give you a better idea:

Standard Definition (SD)

1 hour > 360p/480p/540p = 0.3GB/0.5GB
2 hours > 360p/480p/540p = 0.6GB/1GB

High Definition (HD)

1 hour > 720p/1080p = 1.5GB/3.25GB
2 hours > 720p/1080p = 3GB/6.5GB

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