Check your internet connection

  • Make sure all your cords are plugged in correctly
  • Turn your modem off, wait 30 seconds then turn it on again.

Check your internet speed

  • To find out how fast your internet is right now, open a browser on your computer and use the Telstra speed test
  • Check to see if there is anything that may be slowing it down.

Check if you've gone over your data allowance

What if I've gone over my data allowance on my Telstra home broadband service?

If you need more data for your Telstra home broadband service, consider changing your plan, explore our home internet plan.

Still having trouble?

If you still can't fix your problem try our troubleshooting tool.

If the steps above have not resolved this error, please call 13 22 00 and say 'Telstra TV'.

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