Why is my Telstra TV freezing?

This article explains what to look for if your Telstra TV is freezing or slowing down.

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    Check your internet connection

    • Make sure all your cords are plugged in correctly
    • Turn your modem off, wait 30 seconds then turn it on again.

    Check your internet speed

    Check if you've gone over your data allowance

    What if I've gone over my data allowance on my Telstra home internet service?

    If you need more data for your Telstra home broadband service, consider changing your plan, explore our home internet plan.

    Still having trouble?

    Sign in to My Telstra for further troubleshooting tips.

    If the steps above have not resolved this error, please contact us.

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