Foxtel from Telstra Multiroom and Foxtel Go Multiscreen FAQs
All the answers you need to set up and manage Foxtel from Telstra Multiroom and Foxtel Go Multiscreen.
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What are Multiroom and Multiscreen?
Multiroom
Multiroom requires the purchase of an additional set top box to watch Foxtel in another room. Each additional box will also need a wall plate set up in the room.
Multiscreen
A Multiscreen subscription allows you to stream your Foxtel GO app on select smart TV’s and other connected devices.
It also includes the ability to mirror content from your Foxtel GO app onto the big screen via a casting device (e.g. Chromecast or Apple TV Airplay), a TV which supports Chromecast or Apple TV, or a Smart TV.
These Multiscreen features are included when you take up a Multiroom set top unit, or upgrade to the Platinum Plus package.
Does it cost more to do this?
Yes, there’s an additional monthly charge when you take up Multiroom or Multiscreen. You’ll be quoted an amount when you order. There may also be additional installation and equipment fees when taking up Multiroom.
How do I get Foxtel Multiroom or Multiscreen?
Multiroom
By adding extra Foxtel boxes to your subscription with Multiroom, or contact us and say ‘Foxtel’.
Multiscreen
You can add a Multiscreen subscription via My Account. Alternatively, contact us and say ‘Foxtel’.
Frequently asked questions
You can watch the Foxtel GO app on two separate devices at the same time, and even watch different content.
For example, if you have one primary Foxtel set top box (iQ box) and a Multiscreen subscription, you can watch:
- Your primary set top unit in one room and;
- A stream or casting of your Foxtel GO app on a TV in one room and;
- A stream or casting of your Foxtel GO app on a TV in another room.
Yes, you can watch content from your subscription on the Foxtel GO app before your set top box is activated, and also stream or cast this on a TV via Multiscreen.
No, you cannot cast if you do not have either of these subscriptions. If you attempt to cast without these subscriptions, the casting symbol will not display, and you will not be able to proceed.
You must either:
- Own Multiroom(s) already, i.e. have more than one set top unit. In this case, you get automatic access to Multiscreen at no extra cost or,
- Be subscribed to a Multiscreen subscription
- Be subscribed to Platinum Plus. In this case you get automatic access to Multiscreen as part of your package.
If you want to stream the Foxtel GO app on your TV, you will need a TV that supports the app. If you want to cast it to your TV, you will need a Chromecast or Apple Airplay via Apple TV and a TV that supports these functions.
Multiscreen is different to the existing Multiroom service from Foxtel, which requires you to purchase additional set top units to watch Foxtel in additional rooms.
The quality of your picture is dependent on your device and your internet connection. HD is only available on devices when connected to Wi-Fi. Not all shows/channels are available in HD.
No, due to licensing restrictions you can’t access your Foxtel from Telstra service overseas via the Foxtel app on Smart TV or streaming media device.
Not every Foxtel from Telstra channel is available via the Foxtel app with a Multiscreen subscription, and you can only access content that is included in the package you’re subscribed to as part of your subscription. For a full list of supported channels visit Foxtel support.
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