Why does my Telstra TV say ‘Connection dropped’?
If you get the 'Connection dropped' message while you're setting up your Telstra TV, it means it has no internet connection.
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How can I fix a dropped connection?
- In the Telstra TV menu, open the settings
- Go to Network
- Then Check Connections
- If your connection is good, you will see an on-screen message telling you're your connection was successful.
If you are still seeing internet connection problems, you can try to connect to a different network.
- In the Telstra TV menu, open the settings
- Go to Networks
- Then Set up connection
- Select the connection you want to connect to.
If the above steps did not resolve your issue, perform a reset.
What if my internet details are right but it still won’t connect?
- If you're trying to connect via Wi-Fi, your Telstra TV may not be getting a strong enough signal. Try these tips for improving your Wi-Fi signal
- Or you can try connecting your Telstra TV to your modem using an Ethernet cable.
If the steps above have not resolved this error, please contact us.
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