What should I do if I forget my Foxtel username or password?
To retrieve them you’ll need two of the following:
your date of birth
Smart Card number (in your set top box menu)
Does the Foxtel app work on dual screen?
The Foxtel app isn't configured for a dual screen set-up. It won’t stay on full screen on your second screen.
Why won’t the Foxtel app download properly?
Your download may be affected by internet use in your home.
Check whether someone else is:
downloading large files
You should also check your Wi-Fi signal strength and your distance from the modem.
Can I use the Foxtel app on a jailbroken device?
You can’t watch Live TV or Catch Up on a jailbroken or rooted device. These devices don’t have the security measures to protect our channel partners’ content.
Does the Foxtel app work with Airplay?
The Foxtel app does not support Airplay.
Which internet browser do I need to install the Foxtel app on my PC?
Internet Explorer 8 or above.
Why does it say ‘Your Account is Temporarily Locked’?
You’ll see this message if you’ve tried to login with incorrect details more than 19 times.
You can try and log in again after 20 minutes.
What should I do if I receive a ‘Technical Error’ message?
Shut down and re-open the app, then log back in.
If you still have a problem contact:
Telstra Technical Support on 13 22 00
Contact Telstra 24x7 Chat online
What should I do if I forget my parental control PIN?
- Open the Foxtel app
- Select the Settings icon at the top right
- Select Parental controls
- Select Forgot your PIN?
- Select Send Email button to send your PIN to your registered email address.
Still need to get in touch