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Get up to $108 off over 6 months on selected nbn® Home Internet plans.
For new services, ends 21 September. T&Cs apply.
You’re in good hands with Telstra.
Find out what internet plans are available to you.
We found multiple addresses. Please select yours from the list below.
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$70 /mth
Speeds experienced may be slower, can vary due to a number of factors and will change over time.
$80 /mth
Speeds experienced may be slower, can vary due to a number of factors and will change over time.
$97 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$97 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$89 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$89 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$95 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$95 /mth
Download: 40 - 140Mbps
Upload: 2 - 15Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Download: 40 - 140Mbps
Upload: 2 - 15Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
Download: 40 - 140Mbps
Upload: 2 - 15Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$95 /mth
Speeds experienced may be slower, can vary due to a number of factors and will change over time.
$89 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$89 /mth
Download: 40 - 140Mbps
Upload: 2 - 15Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Download: 40 - 140Mbps
Upload: 2 - 15Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
Download: 40 - 140Mbps
Upload: 2 - 15Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$129 /mth
The average speed information is an estimate only until we can confirm the speeds through testing and is subject to change. We're still calculating the typical busy period speed range (7-11pm) for this plan.
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
The average speed information is an estimate only until we can confirm the speeds through testing and is subject to change. We're still calculating the typical busy period speed range (7-11pm) for this plan.
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
The average speed information is an estimate only until we can confirm the speeds through testing and is subject to change. We're still calculating the typical busy period speed range (7-11pm) for this plan.
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
$129 /mth
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$119 /mth
The average speed information is an estimate only until we can confirm the speeds through testing and is subject to change. We're still calculating the typical busy period speed range (7-11pm) for this plan.
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
The average speed information is an estimate only until we can confirm the speeds through testing and is subject to change. We're still calculating the typical busy period speed range (7-11pm) for this plan.
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
The average speed information is an estimate only until we can confirm the speeds through testing and is subject to change. We're still calculating the typical busy period speed range (7-11pm) for this plan.
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
$139 /mth
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$119 /mth
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
$129 /mth
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/wiring.
You can buy a Telstra Smart Modem 4 or you can choose to bring your own compatible modem. Learn more about BYO modem compatibility.
Your choice of modem/router, and how you set it up within your premises, could limit you from utilising the maximum speeds of your broadband plan.
If you're using your own modem, we won't know if it supports the full speed of your selected plan. Please check your modem's label, instruction manual or the modem manufacturer's website.
If you have a non-Telstra smart modem you may not be able to utilise the maximum speeds of the plan you have selected. You can check your modem's compatibility.
Your choice of modem/router, and how you set it up within your premises, could limit you from utilising the maximum speeds of your broadband plan.
If you're using your own modem, we won't know if it supports the full speed of your selected plan. Please check your modem's label, instruction manual or the modem manufacturer's website.
If you have a non-Telstra smart modem you may not be able to utilise the maximum speeds of the plan you have selected. You can check your modem's compatibility.
If you choose the lower speed Basic 5G plan now, you won’t be able to upgrade to a higher speed plan at this time. The ability to upgrade may become available at a later date.
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We block millions of cyber threats every day and monitor our network 24/7 to help protect against suspicious activity.
Choose a plan that suits your needs. Whether you take up our modem or bring your own, we’ve got an option for you.
Get the help you need from a range of Aussie-based support. Message us online, call our local team or visit your local store.
It depends on your modem and internet connection type. Your modem may work if:
Refer to our Set up my BYO modem guide
or read our article: How do I check if my BYO modem is compatible with Telstra services?
Start with a powerful Wi‑Fi modem:
Telstra Home Internet plans include a range of industry-leading security measures to keep you safer online:
Included for use for new internet with voice services and 5G internet services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
Start with modem placement. Try keeping your modem:
If you still have weak Wi-Fi zones, a Wi-Fi Booster can help. Wi-Fi Boosters help fill the gaps and enhance Wi-Fi coverage across your house.
Learn more about Telstra Smart Wi-Fi Boosters
Explore more tips to Improve Wi-Fi range and speeds.
Fixed Wireless (FW) is a type of nbn connection that uses a wireless radio signal, instead of cables to deliver internet your home.
To see what connection types are available to you, check your address.
5G in select areas and for eligible customers only. Limited number of services available per postcode.
The lights on your modem or nbn connection box can help you understand whether your internet is working as expected.
Seeing a red, flashing or unlit light anywhere? Try unplugging and re-connecting your modem or connection box first. If the issue continues, check our internet troubleshooting guide or contact us for support.
If you have an older modem, or want better Wi-Fi performance around the home, a new modem could help you get more from your connection. You may want to upgrade if:
If you have a Telstra Smart Modem 4, you shouldn’t need to upgrade; it can handle over 250 devices at once and is a good match for higher-speed plans and multi-device homes. Learn about our modem.
Don’t have Telstra internet? Compare our nbn plans and modem options.
You can also buy Smart Modem 4 separately in our accessories store.
Telstra Smart Modem 4 included for use. If you cancel, change tech type or to an Internet Only plan, within 24 months, simply return your modem or pay a $200 non-return fee.
All Telstra internet plans come with customer support options to help you get connected and stay connected:
If your plan includes a Telstra Smart Modem 4, you’ll also get extra support to help keep you online:
It’s home Internet that’s delivered over Telstra’s 5G mobile network. There are no technician visits or network cables needed. You just plug in the modem, it connects to nearby 5G mobile towers, and you’re online.
Why customers choose 5G Home Internet:
No. You can set up 5G Home Internet up yourself in minutes.
These pro tips will help you get the best possible speed and performance from your 5G internet signal:
To find these tips in our 5G modem optimal placement guide:
The quickest way to find out is to check your address now.
Telstra 5G Internet may not be in your area yet, or there may not be enough network capacity to offer the best possible 5G internet experience. This is because:
These are the average busy period speeds (7-11 pm):
These are the typical busy period speed ranges from 7-11pm for each Telstra 5G Home Internet plan:
Speeds experienced may be slower, can vary due to a number of factors and will change over time.
No - there’s no lock-in contract with Telstra 5G Home Internet so you can cancel any time. If you do decide to cancel your 5G Internet within 24 months, simply return your modem in good working order or pay a $200 non-return fee. We’ll provide a free return parcel.
Even if you do use more than 1000GB in a month, you won’t be charged any extra fees. However your speeds will be slowed until your next billing cycle. We’ll give you a heads-up when you’re at 50%, 85%, and 100% of your data usage.
* 1.5 Mbps supports some ordinary internet activity (e.g. web browsing, social media, and data calls), although limited to a single user at any time and content may be slow to load. 1.5 Mbps isn't suitable for large file downloads, HD and 4K video or other high‑data speed applications like video conferencing or online gaming, and may not support ordinary use of internet‑dependent medical devices.
Yes. It can be a good idea to keep your nbn service running while you give 5G internet a go. This way you decide which service is right for you. Then once you’ve made your choice, simply cancel the service you don’t want.
We don’t recommend 5G Home internet for serious online gamers. Why not?
No, because your Telstra Smart Modem only works at the home address where it’s first set up. If you’re moving:
Modem included for use with new 5G Home Internet services. If you cancel or change to a different tech type within 24 months, simply return your modem or pay a $200 non-return fee.
Yes - as long as the 5G network has enough free capacity at the time. What does this mean?
This information is to help you to make the right 5G choice for your needs, not to discourage you from choosing a lower speed plan.
No, 5G Home Internet doesn’t come with a home phone line. It’s internet only. You should explore nbn plans with Telstra if:
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Services not available to all areas or premises.
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Bonus points will be applied to your account within 14 days of service activation or enrolment in Telstra Plus, whichever happens last.
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Services not available to all areas or premises.
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads.
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to our mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.
The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Only available with eligible plans.
Modem included for use with new nbn with voice services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans. Mobile coverage required.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Bonus points will be applied to your account within 14 days of service activation or enrolment in Telstra Plus, whichever happens last.
Service availability: Service not available to all areas or all premises. Initial checks may show you are eligible for this service however actual availability will be confirmed after order.
Voice services: Telstra 5G Home Internet doesn’t include a fixed voice service and you will not be able to use it to make or receive calls or support a lift, security or medical alarm.
Speed: Speeds experienced may be slower over Wi-Fi and can also be impacted by other factors such as the distance and line of sight between the serving 5G mobile tower and the modem, the number of users online, where your modem is located and how far you are from it, weather, congestions and your in-home set up.
Estimated average/typical busy period speeds/ranges are for new 5G Internet services only. Average/typical busy period speeds/ranges for existing 5G Internet services may be slower.
Data allowance: If you’re on a Premium 5G Internet plan and exceed your included data allowance, your download speed will be capped at 25 Mbps and your upload speed at 5 Mbps, and may be slowed further in busy periods until your next billing month. There is no option to top up your data or move to a higher data plan.
If you’re on a Basic or Essential 5G Internet plan and exceed your allowance, your upload and download speed will be slowed to 1.5 Mbps or below until your next billing cycle. 1.5 Mbps supports some ordinary internet activity (e.g. working from a web browser, emails, and data calls), although limited to a single user at any time and content may be slow to load. 1.5 Mbps isn't suitable for large file downloads, HD and 4K video or other high-data speed applications like video conferencing, and may not support ordinary use of internet-dependent medical devices.
Cancellation: If you cancel or change tech type within 24 months, your modem must be returned via our eParcel service (we will provide details in an email to you once you cancel) in good working order within 21 days of cancellation or you will be charged a $200 non-return fee.
Telstra Plus: Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
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If you need to talk, we’re here. Get in touch and ask us anything at all.