In most cases if you switch over to the nbn™ network from an existing connection, it won’t cost you anything to connect to the nbn network.

Charges will apply if you;

  • connect a new phone/internet service
  • move into an nbn ready address
  • choose a casual plan
  • connect a newly built property
  • get a technician to help
  • add extras like more connection points
  • need additional equipment that is not included in your plan. (e.g. new modem on a casual plan, network extenders, home phone handset)

Check out the table below for more details about the fees that could apply to you:

Connection Fees When it applies
Home Phone and/or Broadband Activation Fee $99
  • You connect a new Home Phone and/or internet service.
Home Phone and/or Broadband Moving Home Fee $89
  • You move home to an nbn ready address.
Casual Plan Fee $120
  • You sign up to a new Casual Plan (month to month contract).
Professional Installation Fee*
  • You require a technician to set up your modem and up to 5 devices, plus advise you about optimizing your Wi-Fi & Telstra internet connection.
    *This fee is additional to any standard activation fees.
    *For complex or non-standard work including additional connection points, Fee for Service charges may also apply. Your technician will provide a quote for these prior to doing any work.
nbn New Development Charge $300
  • You connect a newly built property. This charge will appear on your Telstra bill where it applies.
    Good to know: You’ll also need to discuss with your developer or builder what nbn preparation work is required. Find out more here
Temporary Connection Charge $100
  • You cancel your voice service within three months after connection. This incurs an additional $100 charge.
Additional Connection Points Charge Variable
  • You require additional connection points at your property, or more complex connection work involving any changes to your property or internal wiring, or the connection of other devices not supplied by Telstra. Your technician will provide a quote for these prior to doing any work

What if I have a concession card?

  • If you have an eligible pension concession card, you may get discounts on some connection fees. Check with your Telstra representative when you place your nbn connection order.

Good to know:

  • If professional Installation is something that Telstra requires, for example with a Home Phone only or Medical Priority Assistance installation, then you won’t be charged the professional installation fee.





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