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Let’s get you

We can help you move your existing Telstra services and even set up new ones. That includes home internet, home phone and Foxtel from Telstra. Our online request form only takes about 10 minutes and we’ll do the rest.

Please be patient while our system processes your address.

Telstra Smart Modem™ Gen 2

Book your move with us and, if you don’t already have one, we’ll send you a Telstra Smart Modem™ Gen 2 at no extra cost. Using its inbuilt SIM card, it connects to the internet via our mobile network while we’re setting up your services at your new address. It will then automatically switch to your home connection once it’s activated.

Telstra Smart Modem™ Gen 2

What you'll need

To arrange your move online, you’ll need to give us your:

  • New address details
  • Preferred disconnection and connection date/s

The sooner you tell us your preferred dates the better, because in some cases a technician visit will be required.

Once you've booked

We’ll contact you within 24-48 hours to confirm:

  • Your connection and disconnection date availability
  •  If a technician visit is required

Got a question for us? Check out our FAQ's

Moving your home internet and home phone

Book your move online and we’ll arrange for your services to be connected. All you need to do is take your modem and/or home phone to your new address and plug them in.

Sometimes a technician will need to visit to complete the connection. This could be a Telstra or nbn co technician depending on which internet service is available at your new address (ADSL, Cable or nbn).

After you’ve booked your move request online, we’ll let you know within 24-48 hours if a technician visit is required.



Standard Move

Book your move online and we’ll arrange for a Telstra Platinum technician to come to your new address and:

  • Set up your home internet and Wi-Fi network
  • Connect up to 5 internet-enabled devices to your Wi-Fi network
  • Install and set up your Telstra home phone service
  • All you need to do is take your modem and/or home phone with you.

Sometimes nbn co will need to send a technician to your new address if you’re connecting to the nbn network. This will need to occur before your Telstra Platinum technician visit. Either way, book your move request online and we’ll let you know within 24-48 hours.



Platinum Professional Move

Platinum Total Move is our premium moving service. Book your move online and we’ll arrange for a Telstra Platinum technician to come to your new address to set up your:

  • Telstra home internet (including Wi-Fi) and home phone services
  • TV, sound system and all your eligible devices
  • All you need to do is take your modem and/or home phone with you.

But that’s not all. You’ll also get:

  • An in-home consultation to help you make the most of your technology
  • One month of Platinum helpdesk support

Platinum Total Move is available for customers who will have ADSL or NBN at their new address.



Platinum TotalMove

Taking Foxtel from Telstra with you?

Moving Foxtel from Telstra is a separate cost of $100. Please take your existing equipment with you and a Foxtel technician will visit your new home to complete the process.

Moving to a new development?

If you’re taking up a service on the nbn network and moving to a recently built property that hasn’t had a fixed internet connection before, a $300 New Development Fee may apply.

Moving multiple phone services?

Please be aware that there is an $89 charge for each additional service that needs to be moved.

Frequently asked questions

How much notice do I need to give Telstra before moving?

If you’ve left it to the last minute, you can request next day connection/disconnection when you book online. In many cases we’ll be able to get you connected the next day.

But the more notice you give, the more likely we can complete your move on your preferred day – especially if an nbn co or Telstra technician visit is required.


A technician may need to visit if the address you’re moving to:

  • Hasn’t had an active phone line for a long period of time
  • Has been recently renovated
  • Is being connected to the nbn network and hasn’t been connected to it before. 


If a Telstra technician needs to visit, you’ll need to be at home. If an nbn co technician needs to visit, you’ll need to be at home in some cases. Either way, we’ll let you know in advance. Remember, if someone does need to be at home, they must be over 18 and have authority to make decisions on your behalf about your services.


The fee covers visiting our local exchange, disconnecting the services from your old home, connecting the services at your new address, then ensuring the connection between the exchange and your new home is working. 

An extra charge may apply if you’re connecting to the nbn network and the property is in a new development. 


In many cases you won’t need a new modem. However, if you’ll be getting ADSL or Cable broadband at your new address and your existing modem isn’t compatible, then you’ll need to purchase a new one. If the service at your new address is on the nbn network and your current modem isn’t compatible, we’ll provide you with a new one free-of-charge. In all cases, we’ll let you know within 24-48 hours of receiving your move request.


If you’re moving to an address that’s serviced by a different telephone exchange, you’ll be provided with a new home phone number.


Your plan and contract will remain unchanged unless you wish to change to a newer plan, or add new products or services to your account.


It’s unlikely, but if this is the case, you’ll need to provide documentation to prove that you’re moving in to the new address.


If you want to maintain your home internet and home phone services, and the nbn network has been rolled out to your new address, you’ll have to connect to it.