nbn® technology upgrade
Get fast fibre directly to your door.
Homes that are eligible for a free Fibre to the Premises technology upgrade from nbn®, get access to super speedy internet and a stronger, more reliable connection.
Select addresses and eligible customers only
Why upgrade to nbn fast fibre?
With the nbn upgrade, you can choose to enjoy the benefits of our fastest available plans.
Stream on more devices
Stream in ultra-high definition on more devices at once.
Faster downloads, lower latency
Enjoy faster downloads and lag-free gameplay.
Work from home easier
Work from home with super smooth video calling.
Be future-ready
Future-proof your home with nbn fast fibre.
Upgrade to fast fibre in 3 easy steps
Take up one of our eligible high-speed plans and nbn will install your FTTP tech upgrade for free.
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Check your eligibility
Enter your address to confirm if you can get a free fibre upgrade.
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Choose an eligible high-speed plan
Sign up to one of our available high-speed plans that make you eligible for the free fibre upgrade from nbn.
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Chat with us to upgrade
Allow up to 6 weeks for your nbn® installer appointment.
Check if your address is eligible
We’ve found an existing order at the address
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The in-progress order might be with us or with another provider. You’ll need to cancel it or wait for it to be completed before placing a new order.
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Great! You can get connected to nbn®
Connection address
You can connect to the nbn® network via Hybrid Fibre Coaxial technology.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Connection address
You can connect to the nbn® network via Fibre to the Premises technology.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Connection address
You can connect to the nbn® network via Fibre to the Building technology.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Connection address
You can connect to the nbn® network via Fibre to the Node technology.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Connection address
You can connect to the nbn® network via Fibre to the Curb technology.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Connection address
You can connect to the nbn® network via Fixed Wireless technology.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via Cable now
Connection address
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to CABLE, contact our messaging team.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via ADSL now
Connection address
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to ADSL, contact our messaging team.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Connection address
You can connect to 5G Wireless Internet.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Woo-hoo! Your address is nbn-ready.
Connection address
Make the switch now to secure, fast nbn® with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Your address needs a new nbn® connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Our nbn, ADSL and cable plans are currently unavailable in your area.
Your address
Address check not available
The address you entered
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Basic nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$85 /mth
Plan speeds
nbn®25 | Typical speeds 7-11pm-
25Mbps
Download
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4Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Entertainment deals
Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.Plan inclusions
Free express delivery, no lock-in contracts and no connection fee.
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Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$100 /mth
Plan speeds
nbn®50 | Typical speeds 7-11pm-
50Mbps
Download
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17Mbps
Upload
Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Entertainment deals
Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.Plan inclusions
Free express delivery, no lock-in contracts and no connection fee.
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$110 /mth
$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
Entertainment deals
Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.Plan inclusions
Free express delivery, no lock-in contracts and no connection fee. -
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Ultimate nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$135 /mth
$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
Plan speeds
nbn®250 | Typical speeds 7-11pmTypical evening speeds 7pm-11pm:Typical evening speeds 7pm-11pm:-
250Mbps
Download
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22Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
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Mbps
Download
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Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
Entertainment deals
Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.Plan inclusions
Free express delivery, no lock-in contracts and no connection fee.
-
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Ultrafast nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$170 /mth
Plan speeds
nbn®1000 | Typical speeds 7-11pmTypical evening speeds 7pm-11pm:Typical evening speeds 7pm-11pm:-
700Mbps
Download
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40Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
Entertainment deals
Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.Plan inclusions
Free express delivery, no lock-in contracts and no connection fee.
-
Frequently asked questions
nbn® will need up to 6 weeks to prepare your fibre (FTTP) upgrade for installation.
During this time, we will set you up on a plan that's compatible with your existing nbn tech when we take your order.
Once the fibre upgrade process is complete, we'll move you over to your selected high-speed plan. We won't disconnect your existing FTTN or FTTC connection until your new FTTP is connected. And you won’t pay for the high speed-plan until we move you over.
Note: Once you’ve chosen to upgrade to FTTP, you can’t go back to your old connection.
An nbn® approved installer may need to visit to assess the outside of your premises and identify any obstacles for your upcoming installation appointment. You do not need to be home at this time.
Once external checks are complete, Telstra will call you to book an installation date.
On the day of the installation, the process will take 3-4 hours. You or someone over 18 needs to be home.
Once installation is done, you simply unplug your modem from the old connection and plug it into the new FTTP connection. It will take a few moments to sync up. And you’re done.
If you're renting, make sure that you have the landlord or property manager's permission before the visit. The technician may need to do work that will need approval - such as drilling into the property walls.
The works include:
- Installation of the nbn fibre lead-in with nbn utility box and drop cable
- Installation of nbn utility box to the property’s external wall and internal nbn connection box and power supply.
Yes, once your new fibre service is up and running, you'll need to unplug your modem from its existing connection and connect it to your new fibre connection box. You can follow the FTTP instructions (PDF, 535KB).
To avoid downtime, nbn® will leave your existing connection active while will they install your new (FTTP) connection, and ensure it’s up and running before they switch you over.
When you unplug your modem from the old connection and plug it into the new FTTP connection, it may take a few minutes to sync up. (You may need to move your modem)
During the upgrade, there may be a temporary interruption to your service. This could be anywhere from 15-30 minutes depending on the required activities and the current nbn technology at your premises.
Our smart modems have a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes.
4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
nbn® has set eligibility criteria for the upgrade program, including which plan you need to be on to receive the free FTTP tech upgrade based on your current tech type.
Given this, if your current tech type is FTTN you will need to choose the Premium plan or above to be eligible for a free tech upgrade. If your current tech type is FTTC, you will need to choose the Ultimate/Superfast plan or above to be eligible.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn tier figures and 'typical busy period speeds' are not measures of customers' actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don't like a change, you can change your plan or cancel your plan add-ons. If you cancel, just pay out your accessories and services in full.
Speed Add-ons
Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds read nbn key facts sheet (PDF, 81KB)
Service Availability
Services not available to all areas or premises.
Telstra Smart Modem™
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Installation
Standard installation includes self-installation of your modem, eligibility criteria apply. Extra charges apply for professional or non-standard installation of equipment and for premises in new developments.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
Need help?
Online help and support
Find answers to your frequently asked questions.
Talk to us
We're here to answer your questions. Call us between
- Monday-Friday 8am - 8pm AEST
- Saturday 9am-5:30pm AEST
