Set Up

Showing 21 articles

• Set up Telstra Mail™ on Mac OSX (10.5 to 10.7)

• Set up Telstra Mail™ on Mac OSX (10.8 to 10.9)

• Set up Telstra Mail™ on Mac OSX (10.10 and above)

• Troubleshooting for Telstra Mail™

• Calendar issues since moving to Telstra Mail™

• Email Folder issues since moving to Telstra Mail™

• Set up Telstra Mail™ on Outlook 2003

• Set up Telstra Mail™ on Outlook 2016

• Set up Telstra Mail™ on Outlook Express (Windows XP)

• Set up Telstra Mail™ on Windows Live Mail

• Set up Telstra Mail™ on Windows Vista Mail

• Moving to Telstra Mail and how it affects your email

• Set up Telstra Mail™ on your browser

• Set up Telstra Mail™ on your device

• Set up Telstra Mail™ for your computer’s email client

• Recommended email settings for Telstra Mail

• Telstra Mail™ Web Accessibility

• Contacts issues since moving to Telstra Mail™

• How to use the email features of Telstra Mail™ using your browser

• How to use the folder features of Telstra Mail™

• How to use the contacts features of Telstra Mail™

• How to use the calendar features of Telstra Mail™

• Telstra email validation for your email address security

• Download the Telstra Mail™ Webmail User Guide

• New Telstra Mail and Exchange Active Synchronisation (EAS)

• Setup Telstra Mail™ on Windows Mail

• Set up Telstra Mail™ on Outlook 2013

• Set up Telstra Mail™ on Windows Mail 10

• Moving your email content and contacts & calendar items

• Inactive Mailbox

• IMAP, POP and SMTP information for manual email setup

  IMAP, POP and SMTP information for manual email setup

  • IMAP settings for Telstra Mail
  • POP settings for Telstra Mail
  • BigPond email settings

   

  Telstra Mail (new) email settings - IMAP

  If you are a new customer who has taken up a broadband service with Telstra on or after 21st April 2016, or you have been notified by Telstra that your email address has been moved to the new Telstra Mail^TM, the below settings for manual email setup will apply to you.

  Telstra Mail recommends using IMAP however POP is available to use as alternate preference to IMAP. It’s a good idea to back up your email data before changing your email settings.

   

  What is the difference between IMAP & POP?

  IMAP and POP are two different protocols (methods) used to access email. Of the two, IMAP is the recommended option when you need to check your emails from multiple devices as IMAP always syncs with Telstra email servers.

  Please note, IMAP is only available for customers using the new Telstra Mail platform

  A good example of the difference is when you read your emails. If you’re using IMAP and mark an email as “read”, it also gets marked as read in all of your other inboxes. This won’t happen with POP as emails are downloaded to your specific computer or device and any changes you make on that device won’t be reflected in the Telstra servers and across other devices or computers.

  If you’re switching from using POP to IMAP you’ll need to be mindful that any folders set up with POP will be lost when you change to IMAP. To keep these folders, we recommend logging into Webmail and re-creating them before transferring.

   

  IMAP settings for Telstra Mail™

  IMAP is the recommended setting for Telstra Mail customers

  Account type

  • Account type: IMAP

  Incoming server details

  • Incoming server address: imap.telstra.com
  • Incoming server port: 993
  • Encrypted connection: SSL

  Outgoing server details

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • SMTP authentication: On
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

  Username & Password

  • Enter your full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’)
  • Enter your Telstra email account password (case sensitive)

  Other settings to check

  • Ensure the checkbox is ticked for ‘Outgoing server requires authentication’.

   

  POP settings for Telstra Mail™

  Account type

  • Account type: POP3

  Incoming server details

  • Incoming server address: pop.telstra.com
  • Incoming server port: 995
  • Encrypted connection: SSL

  Outgoing server details

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • Authentication: Yes
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

  Username & Password

  • Enter your full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’)
  • Enter your Telstra email account password (case sensitive)

  Other settings to check

  • Ensure the checkbox is ticked for ‘Outgoing server requires authentication’.

   

  BigPond Email settings

  Settings for older BigPond Email accounts

  Account type

  • Account type: POP3

  Incoming server details

  • Incoming server address: mail.bigpond.com
  • Incoming server port: 995
  • Encrypted connection: SSL

  Outgoing server details

  • Outgoing server address: mail.bigpond.com
  • Outgoing server port: 465 (recommended) or 587
  • Authentication: Yes
  • Encrypted connection: With SSL encryption

  Username & Password

  • Enter your full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’)
  • Enter your Telstra email account password (case sensitive)

  Other settings to check

  • Ensure the checkbox is ticked for ‘Outgoing server requires authentication’.

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• What is the difference between IMAP and POP?

• Accessing your email with Webmail

• Set up Telstra email on the BigPond® platform, on your computer

• Change or recover your username or email password

• Setting up and troubleshooting your Telstra email account

• Suspended email address

• Phishing or hoax email scams

• Access your email while travelling

• Set up Telstra Mail™ on Outlook 2010

• Set up Telstra Mail™ on Outlook 2007

• How to forward Telstra emails to another account

• Close or reopen an additional mailbox

• Step by Step guide to setting up features on your mobile or tablet

• Moving to our new Telstra Mail service