Set Up

Showing 21 articles

• How do I set up Telstra Mail® on my Mac – for OSX 10.5 to 10.10 and above?

• Set up Telstra Mail™ on Mac OSX (10.8 to 10.9)

• Set up Telstra Mail™ on Mac OSX (10.10 and above)

• Moving to our new Telstra Mail service

• How do I retrieve a deleted email from Telstra webmail?

• Why aren’t emails I send appearing in my Sent folder? 

• Why can’t I send or receive emails on Telstra Mail®?

• Why is my email forwarding not working?

• Why can’t I see my emails in Telstra webmail?

• Can I keep my Telstra email address if I close my Telstra account?

• How can I block spam on my Telstra email?

• How do I fix a problem with my Telstra Mail®?

• Calendar issues since moving to Telstra Mail™

• Can I retrieve a deleted email folder?

• Set up Telstra Mail™ on Outlook 2003

• How do I set up my Telstra Mail® on Outlook 2016?

• Set up Telstra Mail™ on Outlook Express (Windows XP)

• How do I set up my Telstra Mail® on Windows Live Mail?

• How do I set up my Telstra Mail® on Windows Vista Mail?

• Moving to Telstra Mail and how it affects your email

• Set up Telstra Mail™ on your browser

• How do I get my Telstra emails on my phone or tablet?

• Set up Telstra Mail™ for your computer’s email client

• Recommended email settings for Telstra Mail

• How do I set up Web Accessibility and Screen Reader Functionality for Telstra Mail®?

• Contacts issues since moving to Telstra Mail™

• How to use the email features of Telstra Mail™ using your browser

• How do I to use folders to organise my emails?

• How do I to use folders to organise my emails?

• How to use the calendar features of Telstra Mail™

• Why do I need to validate my new email address?

• Download the Telstra Mail™ Webmail User Guide

• What is Exchange Active Synchronisation (EAS)?

• Setup Telstra Mail™ on Windows Mail

• How do I set up my Telstra Mail® on Outlook 2013?

• How do I set up my Telstra Mail® on Windows Mail 10?

• Moving your email content and contacts & calendar items

• What do I do if my Telstra email is de-activated?

• What IMAP, POP and SMTP info do I need to set up my email?

  What IMAP, POP and SMTP info do I need to set up my email?

  This article explains the different email technologies and gives you the server names and port numbers you need to set up your Telstra Mail® email manually.

  What’s the difference between IMAP and POP?

  IMAP and POP both let you download emails to your phone, computer or tablet. The difference is: 

  IMAP syncs your email with the email server. So anything you do to your emails – like reply, delete or mark as read – will be updated on all your devices;

  POP doesn’t sync your email with the mail server. So anything you do to your email will only appear on that device.

   

  Good to know:

  • If you're switching from using POP to IMAP, any folders you have set up in POP will be lost.
  • To keep these folders, log into Webmail and re-create them before you change over.
  • IMAP is the recommended setting for Telstra Mail customers.

  Can I get help setting up IMAP or POP?

  Yes. The Set Up and Troubleshooting tool has all the information you need including port and server details.

  What are the IMAP settings for Telstra Mail?

   

  Account type:

  • Account type: IMAP

  Incoming server details:

  • Incoming server address: imap.telstra.com
  • Incoming server port: 993
  • Encrypted connection: SSL

  Outgoing server details:

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • SMTP authentication: On
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

  Username & Password:

  • User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
  • Password: Your Telstra email account password - REMEMBER it’s case sensitive.

  Other settings to check:

  • Make sure ‘Outgoing server requires authentication’ is ticked.

  What are the POP settings for Telstra Mail?

  Account type:

  • Account type: POP3

  Incoming server details:

  • Incoming server address: pop.telstra.com
  • Incoming server port: 995
  • Encrypted connection: SSL

  Outgoing server details:

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • Authentication: Yes
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

  Username & Password:

  • User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
  • Password: Your Telstra email account password – REMEMBER it’s case sensitive.

  Other settings to check:

  • Make sure ‘Outgoing server requires authentication’ is ticked

  What are the BigPond Email settings for Telstra Mail?

  Good to know:

  • These settings are for older BigPond Email accounts.

  Account type:

  • Account type: POP3

  Incoming server details:

  • Incoming server address: mail.bigpond.com
  • Incoming server port: 995
  • Encrypted connection: SSL

  Outgoing server details:

  • Outgoing server address: mail.bigpond.com
  • Outgoing server port: 465 (recommended) or 587
  • Authentication: Yes
  • Encrypted connection: With SSL encryption

  Username & Password:

  • User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
  • Password: Your Telstra email account password - REMEMBER it’s case sensitive.

  Other settings to check:

  • Make sure ‘Outgoing server requires authentication’ is ticked.

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• What is the difference between IMAP and POP?

• What is Telstra webmail?

• Set up Telstra email on the BigPond® platform, on your computer

• What if I forget my Telstra username or email password?

• Setting up and troubleshooting your Telstra email account

• Why is my Telstra email suspended?

• What are phishing or hoax email scams?

• How do I use my Telstra email overseas?

• How do I use my Telstra email overseas?

• How do I set up my Telstra Mail™ on Outlook 2007?

• How do I forward my Telstra emails to another account?

• How do I add another mailbox to my Telstra account?

• Step by Step guide to setting up features on your mobile or tablet

• How do I monitor my Telstra Mail® storage?

• Can I block someone on email?

• How do I sync my Telstra email contacts and calendar on my mobile device?