This article explains the different email technologies and gives you the server names and port numbers you need to set up your Telstra Mail® email manually.

What’s the difference between IMAP and POP?

IMAP and POP both let you download emails to your phone, computer or tablet. The difference is: 

IMAP syncs your email with the email server. So anything you do to your emails – like reply, delete or mark as read – will be updated on all your devices;

POP doesn’t sync your email with the mail server. So anything you do to your email will only appear on that device.

Good to know:

• If you're switching from using POP to IMAP, any folders you have set up in POP will be lost.
• To keep these folders, log into Webmail and re-create them before you change over.
• IMAP is the recommended setting for Telstra Mail customers.

Can I get help setting up IMAP or POP?

Yes. The Set Up and Troubleshooting tool has all the information you need including port and server details.

What are the IMAP settings for Telstra Mail?

Account type:

• Account type: IMAP

Incoming server details:

• Incoming server address: imap.telstra.com
• Incoming server port: 993
• Encrypted connection: SSL

Outgoing server details:

• Outgoing server address: smtp.telstra.com
• Outgoing server port: 465 (recommended) or 587
• SMTP authentication: On
• Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:

• User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
• Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check:

• Make sure ‘Outgoing server requires authentication’ is ticked.

What are the POP settings for Telstra Mail?

Account type:

• Account type: POP3

Incoming server details:

• Incoming server address: pop.telstra.com
• Incoming server port: 995
• Encrypted connection: SSL

Outgoing server details:

• Outgoing server address: smtp.telstra.com
• Outgoing server port: 465 (recommended) or 587
• Authentication: Yes
• Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:

• User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
• Password: Your Telstra email account password – REMEMBER it’s case sensitive.

Other settings to check:

• Make sure ‘Outgoing server requires authentication’ is ticked

What are the BigPond Email settings for Telstra Mail?

Good to know:

• These settings are for older BigPond Email accounts.

Account type:

• Account type: POP3

Incoming server details:

• Incoming server address: mail.bigpond.com
• Incoming server port: 995
• Encrypted connection: SSL

Outgoing server details:

• Outgoing server address: mail.bigpond.com
• Outgoing server port: 465 (recommended) or 587
• Authentication: Yes
• Encrypted connection: With SSL encryption

Username & Password:

• User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
• Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check:

• Make sure ‘Outgoing server requires authentication’ is ticked.