Why can't I send or receive emails?

How to solve problems sending or receiving emails on your phone or device.

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    If you're having trouble sending or receiving emails on your phone or device:

    1. Check your internet connection
    2. Check your password is correct. Recover your username and reset your password
    3. Make sure you're using the latest email settings for your device.
    Important

    If your email is bouncing back with an error message "Reference: 451-4.5.3. OB315 Unauthenticated traffic limit met", follow our guide to fix an unauthenticated traffic limit error.

    Learn how to fix an unauthenticated traffic limit error

    If none of the above works, sign in to My Telstra to view further troubleshooting tips.

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