Why can't I send or receive emails?
How to solve problems sending or receiving emails on your phone or device.
Take me to
If you're having trouble sending or receiving emails on your phone or device:
- Check your internet connection
- Check your password is correct. Recover your username and reset your password
- Make sure you're using the latest email settings for your device.
If none of the above works, sign in to My Telstra to view further troubleshooting tips.
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