Why can't I send or receive emails?
How to solve problems sending or receiving emails on your phone or device.
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If you're having trouble sending or receiving emails on your phone or device:
- Check your internet connection
- Check your password is correct. Recover your username and reset your password
- Make sure you're using the latest email settings for your device.
If none of the above works, sign in to My Telstra to view further troubleshooting tips.
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