How can I reduce spam email?

Learn how to identify and block spam emails, manage your junk mail and protect your email account from scams.

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    What is spam?

    Spam is the unwanted email used for advertising, phishing or spreading harmful computer viruses.

    Ways to help reduce spam

    1. Keep your email address private

    Spammers can get your email address from websites, social media and internet forums. Think twice before making your email address public.

    2. Opt out of marketing messages

    When filling out online forms or buying things online, look for opt in checkboxes.

    If you don’t want marketing messages, untick the option before submitting.

    3. Block unwanted senders in Telstra webmail

    You can stop incoming mail from specific email addresses or domains.

    To block a sender or domain:

    1. Go to Sign in to webmail
    2. Sign in using your Telstra email address and password
    3. Select Settings on the top right of the screen 
    4. Choose Mail on the left-hand menu 
    5. Select Blocked Senders
    6. In the pop-up screen enter the email address you want to block. To block a domain, enter the domain with the symbols *@ infront of it. E.g.: *@example.com
    7.  Select Add.
    Good to know

    To block a domain you must enter the whole domain exactly as it appears.  Similar domains won’t be blocked. Eg:  @example.com.au won’t block @example.com. You’d need to block @example.com as well. If you receive unsolicited marketing, do not unsubscribe as this may validate your email address to spammers, who will then send more. Block the domain instead. 

    4. Use the built-in spam filter in Telstra Mail

    1. Go to Sign in to webmail
    2. Sign in using your Telstra email address and password
    3. Go to your Inbox and tick any spam emails
    4. Select More in the top right corner 
    5. From the dropdown menu select More 
    6. Select Mark as Spam.
    Good to know

    The more you use the spam filter, the more accurate it becomes. Using the 'Mark as Spam' button doesn’t immediately block the sender. You may still get some emails from the sender as the filter refines its data.

    You can set up a rule to filter spam:

    1. Go to Sign in to webmail using your Telstra email address and password
    2. Choose Settings
    3. Select the Mail menu, then select Organise Inbox
    4. Select Add and enter a Rule Name
    5. Active will be ticked by default
    6. Select the action you want (eg: Move to Trash, or Delete permanently) from the drop-down menu
    7. Enter the criteria for your rule (eg: subject, sender, keywords contained)
    8. Select Save.

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