Troubleshoot my email issues in My Telstra
My Telstra’s test and troubleshoot tool can help identify an email problem and provide instructions to fix it. Find out how to use it.
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What email issues can I troubleshoot in My Telstra?
Most email issues can be checked and fixed in My Telstra. The test and troubleshoot tool works with most common mail apps, including Apple Mail, Outlook and Windows Mail.
It can help you with:
- Outages
- Account suspension
- Sending and receiving emails
- Sending attachments
- Full mail storage
- Accessing webmail
- Filtered and forwarded emails
- Blocked emails
- Mail server settings.
How do I access the Test and troubleshoot tool in My Telstra?
In My Telstra:
- Go to Help?
- Select your Email service
- Go to Test and troubleshoot and follow the prompts.
If you don’t use My Telstra, you can chat with us online.
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