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This article explains how to manage your emails so you don’t go over your storage limit.

How much storage do I get?

Telstra gives you 10 GB of storage per email address for your emails, contacts and attachments.

What happens if I reach my 10GB storage limit?

We will email you when your storage is full. You can still access your Telstra email, however:

  • You won’t be able to receive new emails
  • You won’t be able to send emails.

To send and receive emails you need to reduce your storage to less than 10GB.

How do I free up storage?

Move unwanted emails to the ‘Trash’ folder. Emails in the Trash folder will be permanently deleted after 7 days.

Good to know

  • Emails in your ‘Trash’ and all other folders (eg the ‘Sent’ folder) count towards your storage total until they are permanently deleted.

To empty the ‘Trash’ folder immediately:

  • Hover the cursor over the ‘Trash’ folder
  • Select the trashcan symbol.

How can I see how much storage I’ve used?

  1. Go to Telstra Mail
  2. Select Settings at the top right
  3. Select Mail from the left-hand menu
  4. You’ll see your usage at the bottom of the page






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