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While there is no way to permanently stop spam, this article lists some simple some ways to greatly reduce the amount of spam you receive.

What is spam?

Spam is unwanted email used for advertising, phishing or spreading harmful computer viruses.  

How can I reduce spam?

  1. Keep your email address private

    Spammers can get your email address from websites, social media and internet forums. Think twice before making your email address public.

  2. Opt out of marketing updates

    When you complete a form or buy something online, untick the box that asks if you want to receive messages from the company

  3. Use a spam filter

    Telstra Mail has its own spam filter.

    To set it up:

    1. Go to Telstra Mail®
    2. Log in using your Telstra email address and password
    3. Go to your Inbox and tick any spam emails
    4. Select More in the top right corner
    5. From the dropdown menu select More
    6. Select Mark as Spam

    Good to know

    • The more you use the spam filter, the more accurate it becomes
    • Using the 'Mark as Spam' button doesn’t immediately block the sender. You may still get some emails from the sender as the filter refines its data.
  4. Set up a rule to filter spam

    You can send mail directly to the ‘Trash’ folder based on its subject or keywords.

    To set up a rule:

    1. Go to Telstra Mail
    2. Log in using your Telstra email address and password
    3. Click Settings
    4. Select the Mail menu, then select Organise Inbox
    5. Select Add and enter a Rule Name
    6. Active will be ticked by default
    7. Select the action you want (eg: Move to Trash, or Delete permanently) from the drop-down menu
    8. Enter the criteria for your rule (eg: what’s in the Subject, who’s Sender, what keywords it contains)
    9. Select Save
  5. Block the senders

    To block a single sender:

    1. Go to Telstra Mail 
    2. Log in using your Telstra email address and password
    3. Select Settings on the top right of the screen 
    4. Select Mail on the left hand menu 
    5. Select Blocked Senders on the sub menu
    6. In the pop-up screen enter the email address you want to block 
    7. Select Add

    Good to know

    You can block every sender from a particular company by blocking its domain. 

    What is a domain?

    The domain is the part of the email address after the ‘@’ symbol eg:  telstra@telstra.com.au 

    To block a domain: 

    1. Go to Telstra Mail 
    2. Log in using your Telstra email address and password
    3. Select Settings on the top right of the screen 
    4. Select Mail on the left hand menu 
    5. Select Blocked Senders on the sub menu
    6. In the pop-up screen enter the domain with the symbols *@ in front of it. eg: *@telstra.com.au
    7. Select Add

    Good to know

    • To block a domain you must enter the whole domain exactly as it appears. 
    • Similar domains won’t be blocked. Eg:  @telstra.com.au won’t block @telstra.com. You’d need to block @telstra.com as well.
    • If you receive unsolicited marketing, do not unsubscribe as this may validate your email address to spammers, who will then send more. Block the domain instead. 
  6. Don’t become an accidental spammer

    Spammers can take over unprotected computers and use them to send spam without your knowledge. 

    You can protect yourself against this with security measures like Telstra Broadband Protect.

    Can I report spam messages?

    You can report spam to the Australian Communications and Media Authority (ACMA) with their online complaints form.

 

 

 

 

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