Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

This article explains what to do if you’re logged in to webmail but your emails don’t appear.

  1. Clear your internet browser’s cache and cookies
  2. Consult your web browser’s support for instructions.

  3. Check your emails aren’t auto forwarded
    • Select Settings
    • Select Mail
    • Select Auto-forward
    • Make sure Auto-forward is not ticked*

    *If you need auto-forwarding but still want to see those emails in webmail:

    • Tick Auto-forwarding
    • Tick Keep a copy in your inbox

  4. Check your anti-virus and firewall settings

    To see if your anti-virus or firewall is the cause:

    • Disable it then log in to webmail
    • If your inbox loads you may need to add telstra.com to your anti-virus’ white list. Contact your security software’s customer support for help.

  5. Check your devices are set to IMAP
  6. Do you check your emails on multiple devices? If one device is set to POP instead of IMAP it may prevent your other devices from downloading







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