Buying an additional nbn service

Most customers only need a single service at their address. Here’s some information about having an additional service.

What is an additional nbn service?

An additional nbn service is an extra service to the one that’s already set up at your address. If you order an additional service, we may need to install a new line if one isn’t available at the address, and you’ll need to set up another modem.

Check your address

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149
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Available connection type displayed when address is selected.

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Great!

You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Your address
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Premises technology.
Your address
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Building technology.
Your address

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds for the additional service

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Node technology.
Your address

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds for the additional service

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Curb technology.
Your address

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds for the additional service

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fixed Wireless technology. Please call us on 1800 993 728 to find out more and connect.
Your address
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 993 728

Great! You can get connected via Cable now

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans

Great! You can get connected via ADSL now

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans

Great!

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994

Great! You can connect to the nbn now

Choose one of our plans to make the switch.
Your address
There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Switch to the nbn
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.
Your address
Browse our mobile broadband plans
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The address you entered

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How do I set up an additional service?

  1. Select a plan

    Choose an nbn plan to get started.

  2. Install your service

    We’ll arrange an appointment if a technician needs to set up the service.

  3. Plug in your modem

    You’ll need to plug in your modem to get connected.

Select a plan

If you are looking to replace your existing nbn service visit our nbn plans page.

  • Check address

    Telstra Upfront Internet Plan Basic , NBN™ 25 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    25Mbps typical download speeds 7pm-11pm

    $80 per month , month-to-month

    Good for browsing, social media, emails and SD video streaming.

    Better for multiple users, HD video streaming and video calling.

    Plan speeds

    Check your address to find out what plans are available to you.
    Check your address
    Typical evening speed 7pm-11pm:
    • 25 Mbps
      Download
    • 4 Mbps
      Upload
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Critical Information Summary
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    See Cable plans
    See ADSL plans
    Call 1800 008 994
    Not available at your address
    Switch to the nbn

  • Check address

    $20 off for 6 months, Telstra Upfront Internet Plan Essential , NBN™ 50 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    50Mbps typical download speeds 7pm-11pm

    $75/mth for 6 months , month-to-month , Then $95 per month

    Better for multiple users, HD video streaming and video calling.

    Better for multiple users, HD video streaming and video calling.

    Plan speeds

    Check your address to find out what plans are available to you.
    Check your address
    Typical evening speed 7pm-11pm:
    • 50 Mbps
      Download
    • 17 Mbps
      Upload
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    See Cable plans
    See ADSL plans
    Call 1800 008 994
    Not available at your address
    Switch to the nbn

  • Check address
    Find out why
    Find out why
    Find out why

    Get $20 off for 6 months, Telstra Upfront Internet Plan Premium , NBN™ 100 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    100Mbps typical download speeds 7pm-11pm

    $90/mth for 6 months , month-to-month , Then $110 per month

    $1 for first month month-to-month Then $110 per month

    $31 for first month month-to-month Then $140/mth.

    $71 for first month month-to-month Then $180/mth.

    Best for multiple users, Ultra HD video streaming and serious gaming.
    Best for multiple users, Ultra HD video streaming and serious video gaming.
    Amazing access for larger households with lots of high demand connected devices.
    Fastest connection for larger households with multiple high-demand devices.

    Plan speeds

    Check your address to find out what plans are available to you.
    Check your address
    Typical evening speed 7pm-11pm:
    • 100 Mbps
      Download
    • 17 Mbps
      Upload
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    As your connection type is FTTB, Premium speed isn't available at your address.
    As your connection type is FTTN, Premium speed isn't available at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    See Cable plans
    See ADSL plans
    Call 1800 008 994
    Not available at your address
    Switch to the nbn

  • Check address
    Find out why
    Find out why
    Find out why

    Get $30 off for 6 months, Telstra Upfront Internet Plan Ultimate , NBN™ 250 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    250Mbps typical download speeds 7pm-11pm

    $110/mth for 6 months , month-to-month , Then $140 per month

    $110/mth for 6 months , month-to-month , Then $140 per month

    Amazing access for larger households with lots of users on high demand connected devices.

    Plan speeds

    Check your address to find out if Superfast speed is available to you.
    Check your address
    Typical evening speed 7pm-11pm:
    Typical plan speeds 7pm-11pm:
    Typical plan speeds 7pm-11pm:
    • 250 Mbps
      Download
    • 22 Mbps
      Upload
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    As your nbn connection type is FTTB, Superfast speed isn’t available at your address.
    As your nbn connection type is FTTN, Superfast speed isn’t available at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Superfast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Superfast speed is not available.
    As your connection type is Fixed Wireless, unfortunately Superfast speed is not available.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    Critical Information Summary
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    See Cable plans
    See ADSL plans
    Call 1800 008 994
    Not available at your address
    Switch to the nbn

Presubmit Modal
SubInstall Modal Failure Modal