Your Telstra Plan is changing

Services moving to Upfront Plans

Currently, we’re moving Mobile & Mobile Bundle Plans, Data & Data Bundle Plans, Home Internet, Business Internet, Fixed Wireless and Home Phone services to Upfront Plans. You can see which of your services are being moved to Upfront Plans in the My Telstra app:

• Go to the My Telstra app
• Go to Payments
• Select the account that has an account number starting with ‘Account 2000 XXXXX XXXX’ under its name
• Select View services to see all your services that will move to an Upfront Plan.

To simplify our services, we're discontinuing some older plans. As part of this effort, you’ll now be moving to our Upfront Plans. Upfront Plans are month-to-month plans that have no excess data charges, and you'll pay for them in advance.

Our Upfront Plans don’t lock you into a contract. If these changes don't suit your needs, you can change your plan or cancel your service.

Our Upfront Plans are month-to-month plans, with no extra data charges. They have a set monthly cost, so you'll always know what you're paying. You’ll get a bill for your Upfront Plans in advance.

If your account currently has a credit of $1000 or less, this will be transferred to your Upfront Plan within a minimum of 3 weeks after your first new-look Telstra bill is issued.

Since the credit will not be transferred immediately after you move to the Upfront Plan, you’ll need to pay your first bill with a credit or debit card (Visa, Mastercard or American Express) in My Telstra, or with cash, debit card or EFTPOS at an Australia Post store. Once we complete the balance transfer, we’ll notify you and the credit will appear on your next bill. 

Here’s an example of your new bill design:

Pay-as-you-go (PAYG) International roaming is no longer available with Upfront Plans. With our Upfront Plans, International Roaming Day Pass will automatically be enabled on all Upfront Mobile & Data Plans for selected overseas destinations. You can disable International Roaming in the My Telstra app or My Telstra in a browser (charges may apply outside of Australia). If you use all your daily data allowance, you’ll get a text with the option to top up. 

Personal: Explore our Personal International Roaming Day Pass rates and eligible destinations

Business: Explore our Business International Roaming Day Pass rates and eligible destinations

With our Upfront Plans, you can share your data between eligible Upfront Mobile or Data Plans on your account. Please note: Most Upfront Mobile & Data Plans are eligible for data sharing.

How data sharing works 

You don't need to do anything to use data sharing. It's automatically enabled for Upfront Mobile and Data Plans on the same account, so those plans will automatically share data.

Mobiles

Your Upfront Plan will include 30 minutes of calls to standard international numbers, and after that you can purchase an International Calling Pack and continue to make calls to selected destinations. Some destinations are not included in International Calling Packs on Upfront Plans.

Explore our Mobiles International Calling Packs and destinations

Home Phone

Your Upfront Plan will include 30 minutes of calls to standard international numbers, and after that you can purchase an International Calling Pack and continue to make calls to selected destinations. Some destinations are not included in International Calling Packs on Upfront Plans.

Explore our Home Phone International Calling Packs and destinations

What happens to my international calling inclusion if I change my mobile or home phone plan? 

If during the month you:

• Increase your plan, your 30-minute allowance will be reset.
• Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date.

Your Upfront Plan will include a phone line with 30 minutes of calls to standard international numbers. After that, you can purchase a Business International Calling Pack and continue to make calls to selected destinations. Some destinations are not included in International Calling Packs on Upfront Plans.

Explore our Business International Calling Pack and destinations

What happens to my international calling inclusion if I change my mobile or home phone plan? 

If during the month you:

• Increase your plan, your 30-minute allowance will be reset.
• Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date.

Important changes for your new plan 

With your new plan: 

• you'll have a new BPAY Biller Code: 425132 
• you'll have a new BPAY Reference Number that will be unique to your account 
• the new BPAY Biller Code and Reference Number will be included on your next bill. When your next bill is issued, you’ll find it in the Payments tab in the My Telstra app. 

Paying outstanding charges on your current plan 

If you have outstanding charges from your current plan, you'll still need to use the current BPAY details listed on your bill to pay those.
Please note: When all outstanding charges on your current plan have been paid, it's important that you delete the current BPAY details and use the new BPAY details to pay for your new plan. 

Find your new BPAY details on your bill

Your new BPAY Biller Code:425132 and unique BPAY Reference Number will be on Page 2 (highlighted in blue box in the image below) of your new-look Telstra bill.