International roaming on Upfront Plans
When you're outside Australia and want to use data or make calls in eligible destinations, you'll add an International Roaming Day Pass to your Upfront Mobile or Data Plan.
If you have a Pre-Paid service, go to the Pre-Paid Roaming page.
To roam in selected destinations on your Upfront Mobile or Data Plan, add an International Roaming Day Pass (charges will apply). Our Upfront Plans don't come with international roaming included and Pay-as-you-go (PAYG) International roaming is no longer available.
Your International Roaming Day Pass is switched on
International Roaming Day Pass will be automatically enabled on all Upfront Mobile & Data Plans. Once it's enabled, International Roaming Day Pass automatically activates as soon as you use your phone in an eligible destination outside Australia. Each country is allocated to a zone and usage is charge-based.
How to turn your Day Pass on/off
You can check your International Roaming Day Pass status in the My Telstra App. Please note: You can only turn your International Roaming Day Pass on or off in the My Telstra app or My Telstra in a browser.
-
Sign in to My Telstra
Download or update the My Telstra app on the device you're travelling with.
Use your Telstra ID to sign in. If you don’t have one, you can register for a Telstra ID.
-
Turn your Day Pass on or off
Go to Services in the My Telstra app, Select your service, then Extras and International Roaming. Turn Day Pass on or off.
Please note: Day Pass can take up to 2 hours to activate, so do it before you fly.
-
Manage notifications
We'll let you know when your data is low. Choose your preferred data usage notification method under International Roaming.
Download our travel guide (PDF, 96KB) for more handy tips before you go.
Eligible destinations and cost for Day Pass
Select the account type you have to view eligible destinations and cost:
Where can I use it?
Choose your destination to find out if it’s eligible and what zone it’s in.
Day Pass zone details
-
Day Pass
$5 per day
-
2GB data
-
Unlimited standard calls
-
Unlimited SMS
-
Eligible in New Zealand and 6 Oceania destinations
-
-
Day Pass
$10 per day
-
2GB data
-
Unlimited standard calls
-
Unlimited SMS
-
Eligible in 80+ destinations across Africa, the Americas, Asia, Europe, and Oceania
-
-
Day Pass
$10 per day
Available on Upfront plans only-
No data
-
Unlimited standard calls
-
Unlimited SMS
-
Eligible in Jamaica and 3 European destinations on Upfront plans only
-
Eligible Day Pass Destinations
International Roaming is available in over 80 destinations.
These eligible destinations apply to customers on an Upfront Mobile Plan. If you are not on an Upfront Plan, your eligible destinations may differ. Not sure if you're on an Upfront Plan? Check out our handy FAQ.
Select price per day
Zone 1 - Unlimited Calls, SMS and 2GB Data
- Fiji
- Nauru
- New Zealand
- Papua New Guinea
- Samoa (Western)
- Tonga
- Vanuatu
Zone 2 - unlimited calls, SMS & 2GB data
- Argentina
- Armenia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Brazil
- Brunei
- Bulgaria
- Cambodia
- Canada
- Chile
- China
- Colombia
- Croatia
- Cyprus
- Czech Republic
- Denmark
- East Timor (Leste)
- Ecuador
- Egypt
- Estonia
- Finland
- France
- Germany
- Greece
- Greenland
- Guatemala
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Kazakhstan
- Kuwait
- Latvia
- Lithuania
- Luxembourg
- Macau
- Macedonia
- Malaysia
- Malta
- Mexico
- Monaco
- Netherlands
- Nigeria
- Norway
- Panama
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Russian Federation
- Saudi Arabia
- Serbia
- Singapore
- Slovak Republic
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Arab Emirates
- United Kingdom
- Ukraine
- United States of America
- Uruguay
- Vietnam
Zone 3 - unlimited calls & SMS only
- Gibraltar
- Guernsey
- Jamaica
- Jersey
Don't see your destination?
How does International Roaming Day Pass work?
Day Pass charges apply for the days when your service is used overseas to make or receive calls, send SMS, or if data is used, including background data usage. Receiving an SMS will not trigger your Day Pass. If you use all your daily data allowance, you’ll get a text with the option to top up. Your International Roaming Day Pass will expire at 24 hours from your service being used.
Once you’re back in Australia, you can leave your International Roaming Day Pass switched on and you won’t be charged.
Notifications
We’ll send you SMS notifications free of charge so you can keep track of your usage. We’ll let you know when you’ve used 50%, 85% and 100% of your included Day Pass and Data Top-Up data allowance.
Availability
International Roaming is not available in all countries and destinations are subject to change. In the listed destinations voice calls, SMS, MMS, and data services may not be available with all operators. The availability of voice calls, SMS, MMS, and data services are dependent on a number of factors including your destination, the participating operator in that destination and the device you use.
Got more questions?
Please note: We're experiencing long wait times at our call centres. We've covered the most frequently asked questions about international calling on Upfront Plans on this page. If you have any of the following questions related to your move to an Upfront Plan, select the relevant link to learn more.
Rather get in touch? Let's get you connected
My Telstra app
Help made easy with the My Telstra app
Message us
We're here to answer your questions.
Multilingual Support
If you'd like to speak with us in your preferred language, we've got you covered.
Financial assistance
We understand that sometimes you need a little help.