Why does my Telstra bill look different?

New-look Telstra bill: You'll have 10 business days to pay

When you move to an Upfront Plan, you'll get a new-look Telstra bill for your upfront services through email each month. You'll have 10 business days to pay your bill. When you pay your bill, the payment will cover you for the month ahead. Once your bill is issued, you'll be able to find it in the My Telstra app or My Telstra in a browser.

Note: Legitimate changes to your bill

We understand that changes to your bill can be concerning. However, we want to assure you that these changes to your bill are legitimate. You've moved from an older billing system to a new one, and as part of this move, you'll notice changes in the format and details of your bill. Rest assured, these changes are official. If you have any questions or concerns, please contact us.

How will I pay my new Telstra bill for Upfront Plans?

Please note: You can't pay for your Upfront Plan via PayPal.

You can pay your bill with:

My Telstra

Use a credit or debit card (Visa, MasterCard or Amex) in the My Telstra app or My Telstra in a browser.

 

New BPAY Biller Code: 425132

Pay via BPAY using your new Biller Code: 425132 and unique Bill Reference number, which you'll find on your new-look bill.

Learn more about your new BPAY details

 

Australia Post

Pay at Australia Post (additional fees may apply), using your new Biller Code or QR code. You can pay with cash, a debit card and via EFTPOS.

 

Here's what your new-look Telstra bill looks like:

Image depicts two A4 sized pages side by side displaying a Telstra bill with Telstra logo in the top left corner. The text on the bill is example text.

Got more questions?

Please note: We're experiencing long wait times at our call centres. We've covered the most frequently asked questions about your new-look Telstra bill on Upfront Plans on this page. If you have any of the following questions related to your move to an Upfront Plan, select the relevant link to learn more.

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