Why do I only get one Telstra bill or make one AutoPay payment for all my services now?
As part of moving our customers onto Upfront Plans, we have to consolidate all other services attached to the customers’ account. Therefore, you’ll now be getting one bill or making one payment for all your services.
Select your payment method for Upfront Plans to learn more:
You'll now make one AutoPay payment for all your Upfront plans and services on the same day.
- If you already have an Upfront Plan on AutoPay: Your services will be moved to an Upfront Plan, and you'll make one consolidated payment for your Upfront Plans on the same AutoPay payment date you currently have.
- If you don't have an Upfront Plan: When your services move to Upfront Plans, you'll be told what your new payment date is. All your Upfront Plans will have the same payment date. You can view your new payment date in the Payments tab of the My Telstra app or My Telstra in a browser, after you've moved to an Upfront Plan.
How will I pay for any subscriptions I have?
Any subscription services (gaming, streaming, sports, cybersecurity, etc.) will be charged through AutoPay as per your subscription renewal date, which may be different to your AutoPay payment date.
Where can I find my payment date?
We've sent you an email with your payment date. You can find your email in the Notification Centre of the My Telstra app. To get to the Notification Centre in the app:
- Sign into My Telstra and tap Profile
- Select Account Activity to find the email we've sent you.
You'll get a consolidated bill for all your Upfront plans and services on your bill issue date.
- If you already have an Upfront Plan: Your services will be moved to an Upfront Plan, and you'll get one consolidated bill for your Upfront Plans on the same bill issue date you currently have.
- If you don't have an Upfront Plan: When your services move to Upfront Plans, you'll be told what your new bill issue date is. You'll get one bill for all your Upfront Plans on the same bill issue date.
How will I pay for any subscriptions I have?
We’ll send you a final bill for any subscription services (gaming, streaming, sports, cybersecurity, etc.) that renew before you’re moved to your new plan. After that, they'll be included in your new bill.
Where can I find my bill issue date?
We've sent you an email with your bill issue date. You can find your email in the Notification Centre of the My Telstra app. To get to the Notification Centre in the app:
- Sign into My Telstra and tap Profile
- Select Account Activity to find the email we've sent you.
I need more time to pay
If you're having trouble paying your bills, you can request a payment extension after you move to an Upfront Plan.
To get a payment extension:
- Sign into My Telstra and go to Payments
- Select the card with your upcoming payment details
- Select Having trouble paying
- Select Payment extension and follow the prompts.
You can only extend consecutive payments if you’ve paid the previous extension in full.
Please note: If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.
Got more questions?
Please note: We're experiencing long wait times at our call centres. We've covered the most frequently asked questions about one consolidated bill or payment for Upfront Plans on this page. If you have any of the following questions related to your move to an Upfront Plan, select the relevant link to learn more.
Related articles
International calling & roaming
Payments
Bills
Plans and accounts
Rather get in touch? Let's get you connected
My Telstra app
Help made easy with the My Telstra app
Message us
We're here to answer your questions.
Multilingual Support
If you'd like to speak with us in your preferred language, we've got you covered.
Financial assistance
We understand that sometimes you need a little help.