How do I set up AutoPay for my Upfront Plans?

If you pay for your Upfront Plans via Telstra bill and want to automate your payments, you can set up AutoPay in the My Telstra app or My Telstra in a browser.

What is AutoPay?

AutoPay is a form of direct debit. AutoPay payments are made upfront, automatically each month, using your default credit card, debit card or bank account. You won't receive a bill, but we’ll send you a digital receipt once your payment has been processed.

Set up AutoPay in the My Telstra app

To set up AutoPay:

  • Sign into My Telstra and go to Payments,
  • On your service card, select Set up AutoPay and Continue
  • Choose your payment method and follow the prompts.
     

Here's what the journey will look like

A set of images showing the My Telstra app screens. The first screen shows the My Telstra app home page with an orange circle around the Payments tab at the bottom of the screen, in the center. The second screen shows the Payments tab open, with an orange circle around the Set up AutoPay button. The third screen shows the next step with information about AutoPay and a button to Continue, that's circled in orange. The last screen shows a page with text, titled: You've set up AutoPay.

How does AutoPay work?

  1. You'll get a reminder

    You'll get a reminder notification 3 days before your AutoPay payment is due for the Upfront Plan.

    Here's what your reminder notification looks like?

  2. Paying upfront

    Your AutoPay payment will be taken from your nominated card or bank account on your payment date for the month ahead.

  3. We'll send you an AutoPay receipt

    We’ll send you a digital receipt once your payment has been processed. You can also view your digital receipt in the My Telstra app or My Telstra in a browser.

How will I pay for any subscriptions I have?

Any subscription services (gaming, streaming, sports, cybersecurity, etc.) will be charged through AutoPay as per your subscription renewal date, which may be different to your AutoPay payment date.

Got more questions?

Please note: We're experiencing long wait times at our call centres. We've covered the most frequently asked questions about payments on Upfront Plans on this page. If you have any of the following questions related to your move to an Upfront Plan, select the relevant link to learn more.

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