Why am I making multiple payments in a month?
During the switch from your current plan to an Upfront Plan, you may make multiple payments in the first month.
Select your payment method for Upfront Plans to learn more:
Don't worry, the multiple payments are for different billing periods:
A payment to finalise your old plan covering the previous billing period.
Your first AutoPay payment for your new Upfront Plan, covering the payment for the month ahead.
Rest assured, this will only happen once. Moving forward, you'll only pay for your Upfront Plans through AutoPay, a form of direct debit.
You won't receive an itemised bill anymore, but you will get an AutoPay receipt that you can view in the My Telstra app or My Telstra in a browser.
How will I pay for any subscriptions I have?
Any subscription services (gaming, streaming, sports, cybersecurity, etc.) will be charged through AutoPay as per your subscription renewal date, which may be different to your AutoPay payment date.
Don't worry, the multiple bills are for different billing periods:
A bill for your old plan and services, covering the billing period that has just passed.
Your first bill for your new Upfront Plan, covering the payment for the month ahead.
Rest assured, this will only happen once. Moving forward, you'll only get one bill for your services on the same date each month.
Your BPAY details will change
If you want to pay for your Upfront Plans via BPAY, you'll have to use the new BPAY Biller Code: 425132 and a unique BPAY reference number that you can find on your bill.
How will I pay for any subscriptions I have?
We’ll send you a final bill for any subscription services (gaming, streaming, sports, cybersecurity, etc.) that renew before you’re moved to your new plan. After that, they'll be included in your new bill.
I need more time to pay
If you're having trouble paying your bills, you can request a payment extension after you move to an Upfront Plan.
To get a payment extension:
- Sign into My Telstra and go to Payments
- Select the card with your upcoming payment details
- Select Having trouble paying
- Select Payment extension and follow the prompts.
You can only extend consecutive payments if you’ve paid the previous extension in full.
Please note: If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.
Please note
If you haven't moved to Upfront Plans and are still charged multiple payments, message us to talk to one of our agents.
Got more questions?
Please note: We're experiencing long wait times at our call centres. We've covered the most frequently asked questions about multiple payments in the first month on Upfront Plans on this page. If you have any of the following questions related to your move to an Upfront Plan, select the relevant link to learn more.
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