Why am I now getting a bill from JB Hi-Fi, and not Telstra?

Your plans are JB Hi-Fi branded and powered by the Telstra network. Initially, everything was Telstra branded because we were still developing the JB Hi-Fi Mobile app. During that time, we directed you to the My Telstra app for self-service.
 

Now that the JB Hi-Fi Mobile app is ready, everything related to your plans, including your bills, will be JB Hi-Fi branded. However, your Telstra Digital Identity (TDI) will stay the same and you'll log into the JB Hi-Fi Mobile app with the same credentials you previously used for the My Telstra app. 

Here’s an example of your new JB Hi-Fi Mobile bill design:

You’ll pay the monthly cost of your new plan each month and there are no extra data charges. This is why your new bill will not show your bill history or include an itemised list of the data usage charges.

Please note: We're experiencing long wait times at our call centres. We've covered the most frequently asked questions about JB Hi-Fi Mobile Upfront Plans billing on this page. If you have any of the following questions related to your move to an Upfront Plan, select the relevant link to learn more.