AutoPay support
Pay for your Upfront Plans with AutoPay
We've moved your services to Upfront Plans, which means:
- you'll pay in advance for all your services using AutoPay, a form of direct debit.
- you'll get an SMS reminder 3 days before your AutoPay payment is due.
- we’ll send you a digital receipt once your payment has been processed.
Your new payment method: AutoPay
Your Upfront Plan has a fixed monthly cost with no excess data charges, so you won't receive a bill. We’ll send you a digital receipt once your payment has been processed. Each month on your payment date, we'll automatically charge your selected payment method (bank account or credit/debit card) for the upcoming month. You can manage your AutoPay payments through the My Telstra app or My Telstra in a browser.
Please note: During the switch to Upfront Plans, you'll make multiple payments in the first month.
If you have device repayments, Telstra One Number (TON), Upgrade & Protect, Wi-Fi Booster, Foxtel Now or Foxtel from Telstra, these will be included in your new plan. Any current discounts with an expiry date will also be carried over until they expire.
How does AutoPay work?
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You'll get a reminder
You'll get a reminder notification 3 days before your AutoPay payment is due for the Upfront Plan.
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Paying upfront
Your AutoPay payment will be taken from your nominated card or account on your payment date for the month ahead.
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We'll send you an AutoPay receipt
We’ll send you a digital receipt once your payment has been processed. You can also view your digital receipt in the My Telstra app or My Telstra in a browser.
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Separate payments for entertainment
You'll pay for your entertainment media services, like Foxtel Now, Foxtel from Telstra, Netflix and Kayo via AutoPay once a month on the date you signed up for the subscription.
You'll make multiple payments in the first month
During the switch to Upfront Plans, you may make multiple payments in the first month. Don’t worry – this will only happen once. These payments cover different billing periods:
- A payment to finalise your old plan covering the previous billing period.
- Your first AutoPay payment for the new Upfront Plan, covering the month ahead.
Payments for any separate subscriptions like Netflix, Kayo and Foxtel from Telstra will be charged through AutoPay on their original sign-up dates.
If you believe that this may cause financial stress, you can request a payment extension after you move to an Upfront Plan.
Frequently asked questions
Priority and financial assistance
If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.
If you’re an existing Priority Assistance customer, your status will be retained and you don’t need to take any further action.
If you recently applied for Priority Assistance, you may receive new application forms when your plan changes. You don't need to do anything if you've already sent them back. If not, you still have 75 days to return them after the plan change date.
Payments and billing
To change your default/selected payment method in the My Telstra app:
1. Sign into My Telstra and go to Payments
2. Scroll down and select Manage payment methods
3. Follow the prompts to change your default/selected payment method.
The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in the My Telstra app or My Telstra in a browser.
You have 10 days to make a payment. If you don't make a payment, we will retry your AutoPay payment on day 9, one day before the service suspension begins on day 10. Check your preferred payment method is valid and has sufficient funds.
Check your upcoming payment date in the Payments tab of My Telstra app or My Telstra in a browser.
Any discounts on your current plan will be carried over and applied until they expire.
We don't accept BPAY as a payment method for Upfront Plans on AutoPay. Your payment will not be processed if you use BPAY to pay for your Upfront Plans and services.
If you have any remaining payments or refunds:
- you'll receive a refund cheque at your address in approximately four weeks on any applicable credits or refunds for more than $4.99 and up to $250.
- you'll need to contact us if your applicable credit or refund is less than $4.99 or more than $250.
- you'll need to pay any remaining roaming charges
- you'll need to cancel your automatic flexible or recurring payments.
Currently, you can only make full payments through direct debit on your nominated AutoPay payment date.
We're working on future options that will provide greater payment flexibility.
Yes, you can extend the next payment date for an Upfront plan or service. To do this:
- Sign into My Telstra and go to Payments
- Select the card with your upcoming AutoPay payment details
- Select Having trouble paying
- Select Payment extension.
You can only extend consecutive payments if you’ve paid the previous extension in full.
Previously, your entertainment and Foxtel subscriptions were billed together with your other Post-Paid services.
We can't do this with AutoPay. So, these subscriptions will now be charged separately. Each month, you'll pay for each of your entertainment and Foxtel subscriptions on the same date you signed up for them.
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