Your device

Bring your own compatible device or buy one outright or with 12, 24, or 36 monthly payments (some exclusions apply). If you cancel early, you’ll need to pay the rest of your device repayments in full. Make sure your device works with our network - especially for emergency calls.

Check compatibility at telstra.com/support/mobiles-devices/enable-volte-mobile-phone.

Your coverage

Check our coverage maps at telstra.com/our-coverage to see if network coverage is predicted to be available in the areas where you intend to use your service, as well as information about factors that may impact coverage.

Your data

Your data allowance is for personal use in a smartphone or tablet in Australia. The FairPlay Policy applies.

You won’t be charged if you go over your monthly data allowance. Instead, your data will be slowed to 1.5Mbps or below, making some content slower to load - such as HD video or high-speed applications. Heavy data users may experience slower speeds during busy periods.

You’ll get alerts at 50%, 85%, and 100% usage. Check your usage in the My Telstra app.

Your payment options

You can manage your payment methods in the My Telstra app. If you have chosen AutoPay, we'll automatically debit your service payments each month. View our Direct Debit Services Agreement at telstra.com/setupdirectdebit.

There are no payment fees if you pay using AutoPay via Bank Account, or BPAY to pay your Telstra bill. More info about additional payment options including any applicable fees at telstra.com/payment-fees.

Changes to your plan

We may change your plan including price and inclusions or move you to a new one (which may cost more). If it has a detrimental impact on you, we’ll give you at least 30 days’ notice. You can cancel if you’re not happy, but you’ll need to pay off any remaining device, accessory or service costs.

Cancelling your plan

You can cancel your plan at any time by calling us, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately, and we won't refund any money you've already paid. Cancellation of your service will impact other services, accessories or device repayments linked with it. We will let you know if any other charges apply when you cancel.

To check early cancellation fees, log in at telstra.com/myaccount or to the My Telstra app, go to your service details, and review your plan or contract for any charges or remaining device payments.

Satellite Messaging

To use Telstra Satellite Messaging, you need a compatible phone with the latest software, a Telstra Upfront Mobile Plan, and to be located outdoors within the satellite network with a clear view of the sky.

Telstra Satellite Messaging isn’t designed to be an emergency service, as you can’t text Australian emergency responders directly. If you intend to visit remote regions, it's always recommended to plan ahead and take extra precautions in the case of an emergency.

Check for more information on coverage, what it can't be used for and how it works at telstra.com/coverage-networks/mobile-technology/satellite-to-mobile.

International Calling Pack

Telstra Upfront Mobile Plans include 30 minutes of calls from Australia to standard international numbers and unlimited SMS and MMS to standard international numbers.

If you use up the included international calls, you can add an International Calling Pack from $10 per month. You can add or remove it at any time in the My Telstra app. An International Calling Pack includes an allowance of calls from Australia to standard international numbers in eligible destinations. View eligible destinations at telstra.com/shop/international-calling-packs.

International Roaming

To use your Telstra service overseas you need an International Roaming Day Pass. Cost and data allowances depend on the zone of your destination. If your daily data allowance of 2GB within the Day Pass runs out, you'll get a text with the option for a 2GB data top-up for $10 that stays active for 31 days. Read about destinations and zones at telstra.com/international-roaming.

If you’re travelling to a destination where our International Roaming Day Pass isn’t available, you cannot use your Telstra service.

Telstra One Number

Telstra One Number lets you use your smart watch to make calls and send messages without needing your phone nearby. You just need a smart watch that can connect to the Telstra Mobile Network, a compatible phone, and an Upfront Mobile Plan. Telstra One Number costs $5 a month and is added to your existing account payment. For a list of compatible devices, visit telstra.com/TelstraOneNumber.

FairPlay Policy

All customers must adhere to our FairPlay Policy. This means you shouldn't use your service in an unacceptable, unfair, or dishonest way, or do anything that interferes with the network or causes significant congestion. If you breach the policy, we might stop or cancel your service. For more details, visit telstra.com/customer-terms.

Privacy statement

Telstra collects your personal information to provide you with products and services. Without it, we may not be able to give you these products or services. We also use it for things like administration, security and fraud protection, communications and marketing, and analysis to help us improve and create products and services.

To find more details on what personal information we collect, how we use it, how to access or correct your personal information, or to make a complaint, please visit our privacy statement at telstra.com/privacy.

Online Safety

Learn about staying safe online at telstra.com/online-safety-wellbeing including the safe use of devices and content filters, the role of eSafety and how to report harmful online content. To learn about the Family Friendly Filter program, go to the Australian Telecommunications Alliance (ATA) website at austelco.org.au/news-and-resources/family-friendly-filter/.

Telstra Plus

The Telstra Plus upgrade will not be available to new or existing customers from 11 December 2025. You're eligible for the Telstra Plus upgrade if you are an existing Telstra Plus member or sign up to Telstra Plus and are on an Essential or Premium Mobile plan. Customers who are eligible for the Telstra Plus upgrade before 11 December will have the upgrade applied within 30 days and will apply for a year aligned to membership date. Once you reach the anniversary of the relevant membership year, we'll let you know that this offer is ending and you'll be moved to the relevant tier based on your previous years spend.

Need help? We're here for you

Get help in the My Telstra app 

Contact us in the My Telstra app. Troubleshoot problems, manage your account and more. To sign in, visit telstra.com/my-telstra.

Other contact options

To find out how to get in touch online, on the phone, or in person visit telstra.com/contact-us or call us on 13 22 00.

For support for your business needs visit telstra.com/small-business/support/contact-us or call us on 13 20 00.

Speak with us in your language

For help in languages other than English, call the Telstra Interpreter Service on 1800 241 600 Monday to Friday 8am – 6pm (AEST):

• خدمات الترجمة الفورية
• Servicios de interpretación
• Dịch vụ phiên dịch
• 口譯服務
• 口译服务
• ਦੁਭਾਸ਼ੀਏ ਸੇਵਾਵਾਂ 

National Relay Service (NRS)

If you are Deaf, hard of hearing or have a speech or communication difficulty you can use the National Relay Service (NRS) to contact us. First, choose your NRS access option. 

Next, tell the relay officer our number: 13 22 00. For information about the NRS, visit accesshub.gov.au, call 1800 555 660 or text 0416 001 350. 

If you have a complaint

If you're not happy with something and want to make a complaint, visit telstra.com/complaints. We appreciate your feedback and are dedicated to resolving your complaint in a timely, fair, and transparent way.

If you’re not happy with how your complaint has been resolved you can contact the Telecommunications Industry Ombudsman (TIO), go to tio.com.au or call 1800 062 058. The TIO is a free and independent service.

Full customer terms and conditions

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.