Telstra Upfront Mobile Plans

You may bring your own compatible device with this plan, or may purchase an eligible device with this plan, payable outright or over 12, 24 or 36 interest-free monthly payments. Some devices may not have a 36 month repayment option. If you cancel your device payment contract early, you must pay any remaining device repayments in full.

Important: You must make sure your device is compatible, or it may not be able to make calls, including calls to emergency services. See telstra.com/support/mobile-devices/enable-volte-mobile-phone for more information on compatible devices. 

If you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some webpages, videos, social media content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. 

You receive SMS and/or email alerts in near real-time when you reach 50%, 85% and 100% of your Data allowance. To check your usage, install the My Telstra app on your smartphone or tablet.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, see telstra.com/coverage

You're eligible to add on up to 5 Bundle Plans if you’re on an Essential or Premium Mobile plan. If you cancel or change your Essential or Premium Mobile plan you will no longer be eligible for Bundle Plans and existing Mobile Bundle Plans or Data Bundle Plans will be moved to an in-market plan. We’ll be in touch to let you know about these changes.

Yes, you can cancel your plan at any time by calling us on 13 22 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining devices or accessories in full when you cancel. 

Autopay: You’ll be charged for the first month when you order. After that: 

• If you’re new to Autopay, you’ll pay on the same day each month. 
• If you already have services on AutoPay, charges will start from your next AutoPay payment date. 

Check the My Telstra app for payment dates.

Telstra Bill: Charges will appear on your monthly bill, starting from your next bill after your order.

Autopay: Your plan will be paid automatically from your credit/debit card (Visa, MasterCard, American Express) or bank account. Check the Direct Debit Payment Terms for details.

Telstra Bill: Pay your bill online, over the phone, via BPAY, or in person at Australia Post. Part payments are allowed after your bill is issued (minimum $1). Overpayments are not accepted. Charges may apply for bill delivery and payment (fee free options are available). More info at telstra.com/payment-fees. 

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a)       We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b)       If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

You're eligible for the Telstra Plus upgrade if you are an existing Telstra Plus member or sign up to Telstra Plus and are on an Essential or Premium Mobile plan.  Telstra Plus Tier Upgrade will be applied within 30 days and will apply for a year aligned to membership date. Once you reach the anniversary of the relevant membership year, we'll let you know that this offer is ending and you'll be moved to the relevant tier based on your previous years spend.

Telstra One Number allows you to connect your cellular-enabled smart watch to the Telstra mobile network for use while in Australia. You can then use your smart watch to make and receive calls and send and receive messages without your phone. You need an compatible mobile device, smart watch and an eligible consumer Upfront Mobile Plan to use Telstra One Number. For a list of compatible devices please visit Telstra.com Telstra One Number costs $5 per month, which is charged to your existing account payment method in addition to the cost of your mobile plan

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com.au/customer-terms/home-family#upfront-plans