Console Bill

Pay for your Upfront Plans with Telstra bill

We've moved your services to Upfront Plans. This means:
  • you'll get a new-look Telstra bill for all your services.
  • you'll have 10 business days to pay your bill and the payment will cover you for the month ahead.
  • if you pay via BPAY, your BPAY payment details have changed.

You’ll get a new-look Telstra bill

You'll get a new-look Telstra bill for your upfront services through email each month and you'll now have 10 business days to pay your bill. This payment will cover you for the month ahead. Once your bill is issued, you'll be able to find it in the My Telstra app or My Telstra in a browser.

Please note: During the switch to Upfront Plans, you'll get multiple bills in the first month. 

If you have device repayments, Telstra One Number (TON), Upgrade & Protect, Wi-Fi Booster, Foxtel Now or Foxtel from Telstra, these will be included in your new plan. Any current discounts with an expiry date will also be carried over until they expire.

What happens to the credit balance in my account?

If your account currently has a credit of $1000 or less, this will be transferred to your Upfront Plan within a minimum of 3 weeks after your first new-look Telstra bill is issued. Since the credit will not be transferred immediately after you move to the Upfront Plan, you’ll need to pay your first bill. Once we complete the balance transfer, we’ll notify you and the credit will appear on your next bill.

How will I pay the bill for my Upfront Plans?

Please note: You’ll be unable to pay for your Upfront Plan via PayPal.

You can pay your bill with:

Credit/debit card

Use a credit or debit card (Visa, MasterCard or Amex) in the My Telstra app or My Telstra in a browser.

 

New BPAY Biller Code: 425132

Pay via BPAY using your new Biller Code: 425132 and unique Bill Reference number. 

Learn more about your new BPAY details

 

Australia Post

Pay at Australia Post (additional fees may apply), using your new Biller Code or QR code. You can pay with cash, a debit card and via EFTPOS.

 

How will my payments work?

  1. You'll have a new bill issue date

    You’ll be issued a bill via email for your upfront services on a new billing date. Going ahead, this will be the bill issue date for your Upfront Plans and services.

    You'll find your bill issue date in the email or letter we've sent you or in the Payments tab in My Telstra app.

  2. Your new bill is simpler

    Your new bill will be simpler and cleaner with no itemisation, because you’ll know what your new plan will cost each month. 

    See what your new bill will look like

  3. 10 days to pay your bill

    You’ll have 10 business days to pay your bill using your credit or debit card in the My Telstra app, My Telstra in a browser, Aus Post or with BPAY. You can also use My Telstra to manage or view your payments and bills online.

  4. Paying for entertainment subscriptions

    We’ll send you a final bill for any entertainment subscriptions that renew before you’re moved to your new plan. After that, they'll be included in your new bill.

Here are some important things to remember

BPAY details will change with your new plan

 

With your new plan, you’ll also have a new BPAY Biller Code: 425132 and a unique Bill Reference number to use. They’ll be included on your next bill. When your next bill is issued, you’ll find it in the Payments tab in the My Telstra app.

It’s important to delete the old BPAY details and start using the details shown for your new plan. 

Note: If you have outstanding charges from your old plan, you'll still need to use the old BPAY details to pay those. Make sure you match the amount due to the BPAY details listed on that bill.

 

Multiple bills in first month

 

During the switch to Upfront Plans, you'll make multiple payments in the first month. Don’t worry – this will only happen once. These payments cover different billing periods:

  • A bill for your old plans covering the previous billing period.

  • Your first bill for the new Upfront Plans, covering the month ahead.

If you believe that this may cause financial stress, you can request a payment extension after you move to our Upfront Plans. 

Frequently asked questions

Priority and financial assistance

If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.

 

If you’re an existing Priority Assistance customer, your status will be retained and you don’t need to take any further action.

If you recently applied for Priority Assistance, you may receive new application forms when your plan changes. You don't need to do anything if you've already sent them back. If not, you still have 75 days to return them after the plan change date.

 

Payments and billing

Yes, you can pay for your Upfront Plans using Centrepay. To pay with Centrepay, please use the new Payments Reference Number that appears on your first new-look Telstra bill when setting up your Centrepay deduction arrangement.

If you’re on a paper bill, you’ll continue to get one after you move to an Upfront Plan.

Any discounts on your current plan will be carried over and applied until they expire.

If your service has been restricted due to non-payment, the quickest way to get it back up and running is to tell us you've paid.

To let us know you've paid:

Once you've let us know, any restricted services should be fully restored in 10 minutes, but it could take up to 1 hour.

Yes, you can make partial payments towards a Telstra bill for your Upfront Plans. To do this:

  • Sign into My Telstra and go to Payments
  • Select Pay now
  • Choose Other amount
  • Enter the amount you’d like to pay.

Yes, you can extend the next payment date after you move to an Upfront Plan or service. To do this:

  • Sign into My Telstra and go to Payments
  • Select the card with details about your upcoming Telstra bill 
  • Select Having trouble paying
  • Select Payment extension.

You can only extend consecutive payments if you’ve paid the previous extension in full.

Unfortunately, on your new plan, you can't use your Telstra Bill Assistance Payment voucher to pay your bill. However, if you require payment assistance support, please contact us to discuss other available options.

Explore our Payment Assistance Policy before applying for payment assistance. We have flexible options that could help keep you connected when times are tough.
 

Need help?

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Helping you when times are tough

Depending on your level of urgency, we have flexible options that can help keep you connected.

Explore payment assistance

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