Change your internet plan

Change your internet plan

Browse our plans and switch to one that better suits your needs.
Change Internet Plan

Current Plan

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Your address needs a free fibre upgrade to FTTP (Fibre to the premises) from nbn before you can change your plan.

Book your fibre upgrade and update your plan in one go with the My Telstra app on your phone.

If you need help, message or call us on 13 22 00.

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Great! You have more than one way to connect.

Unleash your internet potential

Great! You can get connected to nbn®

Available

You can connect to the nbn® network via Hybrid Fibre Coaxial technology.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can get connected to nbn®

Available

You can connect to the nbn® network via Fibre to the Premises technology.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can get connected to nbn®

Available

You can connect to the nbn® network via Fibre to the Building technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Unleash your internet potential

Great! You can get connected to nbn®

Available

You can connect to the nbn® network via Fibre to the Node technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Unleash your internet potential

Great! You can get connected to nbn®

Available

You can connect to the nbn® network via Fibre to the Curb technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Unleash your internet potential

Great!

Available

You can connect to the nbn® network via Fixed Wireless technology.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Available

You can connect to the Opticomm access network.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Available

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Available

You can connect to 5G Home Internet.

We'll perform additional checks when you place your order, to confirm your area has enough 5G capacity for the best possible experience. We'll let you know if there's too many subscribers in your area to complete your order.
Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Woo-hoo! Your address is nbn-ready.

Available

Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Available

You can connect to the Opticomm access network.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Available

You can connect to the 4G network.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Available

You can connect to the 4G network.

Connecting an additional nbn service at the address may result in you paying for multiple services at the same time. We recommend using the existing connection, if possible.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Our nbn, ADSL and cable plans are currently unavailable in your area.

However, you may be able to get Telstra Satellite Home Internet, powered by Starlink at your address.

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Our system may have had a hiccup. You can also try re-typing your address to check your street or unit number was right, or try another address.

Choose the right plan for you

SubInstall Modal Failure Modal
SubInstall Modal Failure Modal
SubInstall Modal Failure Modal

Total in cart

$/mth
$ one-off
$ one-off
Your original discount offer still applies. Monthly discount may end early if you change plans.
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Learn how to change plan in My Telstra

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Frequently asked questions

You can change your Telstra nbn plan or Opticomm plan once per billing month.  

Yes, your existing entertainment add-ons will stay on your account. You can add on other extras and subscription services when you change your internet plan - and remove them anytime.  

Changing your Telstra nbn or Opticomm plan won’t affect your Foxtel service. Foxtel will still be available to you and will still appear on your account.

No, unfortunately we can’t carry any credit offers from one internet plan to another when you change home internet plans. 

You can check your internet plan change order here.

You can change your home internet plan online in a matter of minutes.  

If you’re upgrading, your plan change will happen straight away - but you will not pay the additional cost until your next monthly payment or bill issue date.

If you’re downgrading, your plan change will take effect on the day of your next monthly payment or bill issue date.

NOTE: for customers on our old plans (post-paid monthly), your change will take effect immediately, whether it is up or down.

Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan in the one move. You’ll be able to select another plan once you start your online move.

It depends on whether 5G home internet is available in your area – and if so, whether there is enough 5G bandwidth to support another service. To find out if you can get 5G Home Internet, check your address

Things you need to know

Important

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. 
Find out more about speeds for Telstra customers on the nbn network  & Opticomm access network.

Plan prices

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.

High speeds

We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)

Service Availability

Services not available to all areas or premises.

Medical security alarms, lift phones and fire indicator panels

If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.

nbn® New Development Charge

If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you  and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.

Promo codes

To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.

Telstra Plus

Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.

Home Internet Bonus points

Bonus points will be applied to your account within 14 days. Not compatible with other offers.

Important

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.

The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.

Plan prices

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.

High speeds

We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)

Service Availability

Services not available to all areas or premises.

Installation

Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

Telstra Smart Modem 4

Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads.

nbn® New Development Charge

If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.

Mobile network backup with Telstra Smart Modem 4

Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to our mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.

The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Only available with eligible plans.

Modem included for use with new nbn with voice services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans. Mobile coverage required.

Medical security alarms, lift phones and fire indicator panels

If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.

nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.

Telstra Plus

Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.

Home Internet Bonus points

Bonus points will be applied to your account within 14 days. Not compatible with other offers.

Questions about Telstra Home Internet?

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upgrade your connection

How fast do you want to go?

Get a free fibre upgrade to access our high-speed plans.
Plus enjoy less dropouts and more reliable internet when you upgrade to full fibre from nbn co. Explore our plans to learn more.
Our high speed plans require FTTP or HFC tech types on an eligible plan. Free upgrade for selected addresses on an eligible plan.
upgrade your connection

Does your business need more speed?

Get a free fibre upgrade to access our new fast speed nbn® plans.
Plus enjoy less dropouts and more reliable internet when you upgrade to full fibre from nbn®. Free upgrade for standard installation only. Explore our plans to learn more.