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$85 /mth
Download: 30 - 570Mbps
Upload: 5 - 70Mbps
Our 5G plans now include a Gen 4 modem. We’re calculating typical busy period plan speeds with that modem. We've included typical speed information from the previous 5G modem to show what our past plans have been capable of.
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Download: 30 - 570Mbps
Upload: 5 - 70Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Download: 30 - 570Mbps
Upload: 5 - 70Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
$85 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
$85 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
$95 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
$93 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
$93 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
$95 /mth
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
$109 /mth
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.
$109 /mth
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
Download: 13 - 143Mbps
Upload: 2 - 15Mbps
$119 /mth
Fibre upgrade required for Ultimate plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$129 /mth
Fibre upgrade required for Ultrafast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$129 /mth
Fibre upgrade required for Ultimate plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$139 /mth
Fibre upgrade required for Ultrafast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$105 per month
Get 100,000 Telstra Plus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria apply to join Telstra Plus. T&Cs apply. Join by 12 Jan.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.
2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
We recommend a lower plan as this plan’s maximum download speed is 50 and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
$110 per month
Get 100,000 Telstra Plus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria apply to join Telstra Plus. T&Cs apply. Join by 12 Jan.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Fibre upgrade required for Pro Fast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$110 /mth
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring.
2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
We recommend a lower plan as this plan’s maximum download speed is 50 and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
$129 per month
Get 100,000 Telstra Plus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria apply to join Telstra Plus. T&Cs apply. Join by 12 Jan.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Fibre upgrade required for Pro Superfast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$115 /mth
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP and HFC connections only.
Fibre upgrade required for Pro Fast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$159 per month
Get 100,000 Telstra Plus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria apply to join Telstra Plus. T&Cs apply. Join by 12 Jan.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Fibre upgrade required for Pro Ultrafast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$130 /mth
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Fibre upgrade required for Pro Superfast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
$160 /mth
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical upload speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including your modem and cabling, in-premises set up/wiring. Plan available on FTTP connections only.
Fibre upgrade required for Pro Ultrafast plan. Free upgrade for standard installation only.
Free upgrade for standard installation only.
Change my plan now
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You can change your Telstra nbn plan or Opticomm plan once per billing month.
Yes, your existing entertainment add-ons will stay on your account. You can add on other extras and subscription services when you change your internet plan - and remove them anytime.
Changing your Telstra nbn or Opticomm plan won’t affect your Foxtel service. Foxtel will still be available to you and will still appear on your account.
No, unfortunately we can’t carry any credit offers from one internet plan to another when you change home internet plans.
You can check your internet plan change order here.
You can change your home internet plan online in a matter of minutes.
If you’re upgrading, your plan change will happen straight away - but you will not pay the additional cost until your next monthly payment or bill issue date.
If you’re downgrading, your plan change will take effect on the day of your next monthly payment or bill issue date.
NOTE: for customers on our old plans (post-paid monthly), your change will take effect immediately, whether it is up or down.
Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan in the one move. You’ll be able to select another plan once you start your online move.
It depends on whether 5G home internet is available in your area – and if so, whether there is enough 5G bandwidth to support another service. To find out if you can get 5G Home Internet, check your address
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Services not available to all areas or premises.
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Bonus points will be applied to your account within 14 days. Not compatible with other offers.
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Services not available to all areas or premises.
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads.
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to our mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.
The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Only available with eligible plans.
Modem included for use with new nbn with voice services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans. Mobile coverage required.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Bonus points will be applied to your account within 14 days. Not compatible with other offers.
Manage your services, pay bills, move house, change plans or start a chat.
There are no dumb questions, just frequently asked ones! Find all the answers here.
Got a specific question or request? Message us and we’ll get back ASAP
If you need to talk, we’re here. Get in touch and ask us anything at all.