Connecting to the nbn network
How to connect to the nbn.
It's easy switching your home to the nbn™ with Telstra. Just follow the steps below.
Connect in 4 easy steps.
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Check your address
Enter your address below to find out which type of nbn connection you can get. -
Choose a plan
Choose the Telstra nbn plan that's right for you. Once you've ordered, we'll start your switch to nbn. -
Connect to nbn
We'll send you everything you need, including a Telstra Smart Modem for new customers. We'll let you know if you need a technician. -
Set up your modem
Use our easy install guide to set up your modem. Then connect all your devices and start enjoying your new nbn connection.
Check what type of nbn you can get
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nbn technician appointments - how they work.
Once you've ordered your nbn plan, if you need an nbn technician we'll set up an appointment for you. If not, we'll let you know when your service is ready so you can set up your modem yourself.
Choose how to install your modem
Self install
Installing the modem yourself is easy. Once you've connected it to the nbn outlet, your Telstra Smart Modem syncs with your devices at the touch of a button. You can follow the instructions in the modem pack or use the easy online setup guide.
Professional install
You can book a professional installation appointment during checkout for $240. A skilled Telstra technician will help install your modem and connect your devices.
Why choose us for nbn?
Our nbn satisfaction guarantee
If you're not happy with your nbn service, let us know within 30 days and if we can't fix it you can cancel with no obligation.
Connect in minutes with Telstra Smart Modem
No $99 connection fee
Changing plans is easy
Choose a premium plan and you may be eligible to add more speed.
Discover more about the nbn network
What is the nbn?
Time to switch to nbn?
Received emails about disconnection? You can switch to Telstra nbn now - it's easy.
Read our moving to nbn article
Apply for priority service
