How to connect

How to connect to the nbn.

It's easy switching your home to the nbn™ with Telstra. Just follow the steps below.

Connect in 4 easy steps.

  • Check your address

    Enter your address below to find out which type of nbn connection you can get.
    Check address now

  • Choose a plan

    Choose the Telstra nbn plan that's right for you. Once you've ordered, we'll start your switch to nbn.
    See our nbn plans

  • Connect to nbn

    We'll send you everything you need, including a Telstra Smart Modem for new customers. We'll let you know if you need a technician.
    Learn about technician appointments

  • Set up your modem

    Use our easy install guide to set up your modem. Then connect all your devices and start enjoying your new nbn connection.
    See modem setup guides

Check what type of nbn you can get

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e.g. Unit 1, 10 High Street, Jamestown, SA, 5149

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You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.

Note: There may be delays for new nbn Hybrid Fibre Coaxial connections. Learn more

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
See nbn plans
Great!
You can connect to the nbn™ network via Fibre to the Premises technology.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
See nbn plans
Great!
You can connect to the nbn™ network via Fibre to the Building technology.
Actual FTTB speeds will be confirmed once you’re connected.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
See nbn plans
Great!
You can connect to the nbn™ network via Fibre to the Node technology.
Actual FTTN speeds will be confirmed once you’re connected.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
See nbn plans
Great!
You can connect to the nbn™ network via Fibre to the Curb technology.
Actual FTTC speeds will be confirmed once you’re connected.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
See nbn plans
Great!
You can connect to the nbn™ network via Fixed Wireless technology.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
See nbn plans
Great! You can get connected via Cable now
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Note:There is a temporary pause on new nbn HFC connections. Learn more

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
See cable plans
Great! You can get connected via ADSL now
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Note:There is a temporary pause on new nbn HFC connections. Learn more

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
See ADSL plans
Great!
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
Call 1800 008 994
Looks like your address is effected by a hardware shortage
Due to an industry-wide hardware shortage, nbn co aren't currently processing nbn Hybrid Fibre Co-axial (HFC) orders for addresses that haven't had nbn HFC before. However, because your address has had its ADSL and Cable service disconnected, you can still connect to nbn HFC. To do this, call 1300 112 376 between 9am and 5pm Monday to Friday.

Your address

These plans may not be available in your area.
Great news, Mobile Broadband may be available where you are. It is fast, reliable and now has even greater value. If you have any questions message us

Note:There is a temporary pause on new nbn HFC connections. Learn more

Your address

View our Mobile Broadband plans
Address check not available
Sorry we are unable to check your address at the moment.

The address you entered

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nbn technician appointments - how they work.

Once you've ordered your nbn plan, if you need an nbn technician we'll set up an appointment for you. If not, we'll let you know when your service is ready so you can set up your modem yourself.

We schedule your appointment

We set up the earliest possible appointment time and send you an order ID. Use this ID to check or reschedule your appointment via the order tracker below.

Check your appointment

Be ready for your appointment

Someone over 18 will need to be home during your appointment to decide where to install the nbn equipment. See below for tips on how to get ready for the appointment.
Prepare for your technician

Set up your modem

Once the technician has activated your nbn service, it's time to set up your modem and connect to the nbn network. Use our easy install guide to do it yourself.
How to install your modem

Choose how to install your modem

The Telstra Smart Modem is easy to set up and connect to the nbn

Self install

Installing the modem yourself is easy. Once you've connected it to the nbn outlet, your Telstra Smart Modem syncs with your devices at the touch of a button. You can follow the instructions in the modem pack or use the easy online setup guide.

See modem setup guides

Professional install

You can book a professional installation appointment during checkout for $240. A skilled Telstra technician will help install your modem and connect your devices.

Learn more about professional installation

Why choose us for nbn?

nbn satisfaction guarantee

If you’re not happy within 30 days and we can’t fix it, you can cancel and we’ll refund you. 

Connect in minutes with Telstra Smart Modem

Get advanced speed, range and reliability, backed by Australia’s best 4G mobile network.

4G coverage required. Speeds capped at 25/2 Mbps. Actual speeds may be less.

No $99 connection fee

Order your new Telstra nbn plan online and we'll waive the $99 connection fee.

Changing plans is easy
 

With no lock-in contract, you can change your plan up to once a month for no cost.

Choose a premium plan and you may be eligible to add more speed.

Discover more about the nbn network

What is the nbn?

Everything you wanted to know about the nbn network but were too afraid to ask.
Learn about the nbn
Enjoy great internet when you switch to the nbn network

Time to switch to nbn?

Received emails about disconnection? You can switch to Telstra nbn now - it's easy. 
Read our moving to nbn article

Switch to nbn

Apply for priority service

Find out if you're eligible for prioritised assistance with your connection and phone line.
Learn about Priority Assist

nbn for your business

Got an ABN? Discover more about the nbn network for your business.
Explore business nbn

FAQs - Connecting to the nbn