Enter your address below to find out which type of connection you can get.
Choose the plan that suits you — with modem included or Internet‑only.
We’ll send you everything you need if your plan includes a modem. For Internet‑only plans, bring your own or purchase a Telstra Smart Modem outright from us. We'll let you know if you need a technician.
Use our easy guides to get connected your way — choose the BYO modem guide or the Telstra Smart Modem guide and start enjoying your home internet.
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Once you've ordered your nbn plan, if you need an nbn technician we'll set up an appointment for you. If not, we'll let you know when your service is ready so you can set up your modem yourself.
We set up the earliest possible appointment time and send you an order ID. Use this ID to check or reschedule your appointment via the order tracker below.
Someone over 18 will need to be home during your appointment to decide where to install the nbn equipment. See below for tips on how to get ready for the appointment.
Once the technician has activated your nbn service, it's time to set up your modem and connect to the nbn's network. Use our BYO modem guide or the Telstra Smart Modem guide and start enjoying your home internet.
Installing the modem yourself is easy. Once you've connected it to the nbn outlet, your Telstra Smart Modem syncs with your devices at the touch of a button. You can follow the instructions in the modem pack or use the easy online setup guide.
Get your Telstra internet, voice and Wi-Fi connected with a professional home technology installation. Our expert home technology installers will set up your modem and devices for a seamless home technology installation and setup. You can book a professional installation appointment during checkout for a fee.
With more power and better Wi-Fi coverage throughout your home.
Compared to our previous modem. Included for use for new internet with voice services only.
Order your new Telstra nbn plan online and we'll waive the $99 connection fee.
Received emails about disconnection? You can switch to Telstra nbn now - it's easy.
Got an ABN? Discover more about the nbn's network for your business.
Enter your address into our nbn address checker. This tells you if the nbn's network is available at your address and which nbn technology type you’ll be connected to.
You can also use our live nbn rollout map to see where the is in relation to your street and suburb.
In most cases, nbn co ltd installs the nbn's network at your home at no cost. For new homes that have never had internet before, there is a $300 nbn New Development Charge which you’ll need to pay.
If you take up a Telstra nbn plan online, we waive the $99 connection fee.
You can install your Telstra Smart Modem yourself for $0. Or you can get a Telstra technician to connect your modem and devices for a one-off fee of $240.
If your property has not previously been connected to the nbn's network or the Opticomm access network, or it hasn't had a working service for a long period of time, a technician may need to come to your address to set it up.
You may choose to set up your Telstra Smart Modem, or you can request a Telstra technician to help set up the modem and connect your Wi-Fi devices for you.
Once your order is submitted, we'll send you an order reference number and details in an email. You can track your order and any appointments in My Telstra, or with our order tracker.
When your service is connected, you'll get an email from Telstra confirming your order is completed. Also, your Telstra Smart Modem light will be green – indicating you are fully connected (to the nbn's network or Opticomm access network). Whilst you are waiting, you can use your service via 4G backup if you are within a 4G coverage area.
No, any copper phone lines you have will no longer work once you are connected to the nbn's network.
The good news is, Telstra nbn plans come with an internet-based home phone line included. You can even use the same number.
