How to connect to the nbn

How to connect to the nbn.

It's easy switching your home to the nbn™ with Telstra. Just follow the steps below.

Connect in 4 easy steps.

Check your address
Enter your address below to find out which type of nbn connection you can get.
Check address now
Choose a plan
Choose the Telstra nbn plan that's right for you. Once you've ordered, we'll start your switch to nbn.
See our nbn plans
Connect to nbn
We'll send you everything you need, including a Telstra Smart Modem for new customers. We'll let you know if you need a technician.
Learn about technician appointments
Set up your modem
Use our easy install guide to set up your modem. Then connect all your devices and start enjoying your new nbn connection.
See modem setup guides

Check what type of nbn you can get

Available connection type displayed when address is selected.

nbn technician appointments - how they work.

Once you've ordered your nbn plan, if you need an nbn technician we'll set up an appointment for you. If not, we'll let you know when your service is ready so you can set up your modem yourself.

We schedule your appointment

We set up the earliest possible appointment time and send you an order ID. Use this ID to check or reschedule your appointment via the order tracker below.

Check your appointment

Be ready for your appointment

Someone over 18 will need to be home during your appointment to decide where to install the nbn equipment. See below for tips on how to get ready for the appointment.

Prepare for your technician

Set up your modem

Once the technician has activated your nbn service, it's time to set up your modem and connect to the nbn network. Use our easy install guide to do it yourself.

How to install your modem

Choose how to install your modem

Self install

Installing the modem yourself is easy. Once you've connected it to the nbn outlet, your Telstra Smart Modem syncs with your devices at the touch of a button. You can follow the instructions in the modem pack or use the easy online setup guide.

See modem setup guides

Professional install

You can book a professional installation appointment during checkout for $240. A skilled Telstra technician will help install your modem and connect your devices.

Learn more about professional installation

Why choose us for nbn?

nbn satisfaction guarantee

If you’re not happy within 30 days and we can’t fix it, you can cancel and we’ll refund you.

Australia's best home Wi-Fi experience

Get more Wi-Fi speed, on more devices, in more corners of your home with the new Telstra Smart Modem 3

No $99 connection fee

Order your new Telstra nbn plan online and we'll waive the $99 connection fee.

Changing plans is easy

With no lock-in contract, you can change your plan up to once a month for no cost.

Choose a premium plan and you may be eligible to add more speed.

Discover more about the nbn network

What is the nbn?

Everything you wanted to know about the nbn network but were too afraid to ask.

Learn about the nbn

Time to switch to nbn?

Received emails about disconnection? You can switch to Telstra nbn now - it's easy.
Read our moving to nbn article

Switch to nbn

Apply for priority service

Find out if you're eligible for prioritised assistance with your connection and phone line.

Learn about Priority Assist

nbn for your business

Got an ABN? Discover more about the nbn network for your business.

Explore business nbn

FAQs - Connecting to the nbn

Enter your address into our nbn address checker. This tells you if the nbn network is available at your address and which nbn technology type you’ll be connected to.

You can also use our live nbn rollout map to see where the is in relation to your street and suburb.
In most cases, nbn co installs the nbn network at your home at no cost. For new homes that have never had internet before, there is a $300 nbn New Development Charge which you’ll need to pay.

If you take up a Telstra nbn plan online, we waive the $99 connection fee.

You can install your Telstra Smart Modem yourself for $0. Or you can get a Telstra technician to connect your modem and devices for a one-off fee of $240.
If your property has not previously been connected to the nbn network, an nbn co technician may need to come to your address to set it up.

You may also need a Telstra technician to help set up the connection inside your home. We’ll work this out once you place your order, and help to set up any appointments you need.
Once we've processed your nbn order, we’ll send you an order reference number via email. Use it to track your nbn order's progress with our nbn order tracker. 

If you are moving to the nbn network for the first time, a Telstra or nbn co technician may need to do extra preparation work. If so, we’ll set up any nbn appointments you need.
Yes, the Telstra nbn satisfaction guarantee is our promise to you that if you're not happy within 30 days of connection and if we can't fix it for you, you can cancel with no further charges. Just return your modem if you leave before 24 months.  Read our nbn guarantee

Speed

Enjoy faster speeds, on more devices with the latest Wi-fi 6 technology. The Wi-Fi speed of our Smart Modem 3 is on average 60% faster than our previous modem.

Strength

The Smart Modem 3 is our most powerful modem yet. It’s next-generation tech gives you a stronger Wi-Fi signal in more corners of the home.

Smart

The Smart Modem 3 has a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes.

Support

Our modem’s SmartFix feature can automatically detect and resolve internet connection issues remotely, without you having to do a thing.

Sustainability

The Smart Modem 3 is more eco-friendly. It’s made with more than 80% recycled plastics and its packaging is 100% recyclable.

Security

The Wi-Fi 6 technology in our Smart Modem 3 delivers major security enhancements to help keep your information secure online. Automatic software updates also help to ensure security protocols are kept up-to-date.

Product Specifications

Wi-Fi	802.11ax Dual Band Concurrent Wi-Fi 4x4 2.4ghz, 4x4 5ghz
LTE-Backup	Yes – Voice & Data
Voice	2x FXS ports
Capability	Bandsteering Automatic Channel Selection WPS Wi-Fi Dr enabled
Ports	1 x USB 2.0 1 x Gigabit WAN 4 x Gigabit LAN
Security	WPA3
Mesh	Compatible with Smart Wi-Fi Booster 3

Visit our Smart Modem 3 page

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How to connect